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PAYG question

  • 28-05-2015 12:13am
    #1
    salamanca22
    Registered Users Posts: 1,179 ✭✭✭


    Hello,

    A few weeks back I mailed customer support about my account. I am in arrears for about €400 right now and am trying to clear it, it was suggested I get a PAYG meter installed to help me clear this and thought it was a good idea.

    I was then told to mail payg@electricireland.ie however I have not heard anything back after sending that mail.

    I do not have a phone in my house so cannot ring either, can you please help me with ordering PAYG for my home?

    I am the house owner so no landlord. 


Comments

  • #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi salamanca22,

    Thank you for your message and interest in Pay As You Go.

    There are a couple of questions we have for you. Can you please clarify if you are referring to gas or electricity? Did you check your spam and trash folders for any responses?

    The normal procedure, where a customer has arrears on their account and wants to get the meter to help bring this down, is that the relevant department would call you to discuss the terms and conditions. If you were eligible they would supply your contact number to the company that installs these meters for us and they would need to contact you to arrange the installation. We would also require a contact number just in case the technician has difficulty locating the property or is going to be late on the day of installation. We do not require a landline number but a mobile phone number would suffice.

    If you would like us to check the situation on your particular account, please send us a private message with your name, account number, address and date of birth or email address. We can only deal directly with the account holder.

    Regards,
    Aoife


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