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Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Anyone else unable to login to Next?

  • 19-03-2021 10:00am
    #1
    ClubDead
    Registered Users Posts: 482 ✭✭


    I have an account and I've ordered from them many times. I keep getting a "your information is incorrect" message. Anyone else experiencing this problem?


Comments

  • #2
    meeeeh
    Registered Users Posts: 11,624 ✭✭✭✭meeeeh


    I was able to log in.


  • #3
    r93kaey5p2izun
    Closed Accounts Posts: 3,962 ✭✭✭r93kaey5p2izun


    I can log in ok.


  • #4
    Posy
    Moderators, Recreation & Hobbies Moderators Posts: 27,523 Mod ✭✭✭✭Posy


    This has happened me tonight. Saved me just over a hundred quid, so every cloud! :pac:


  • #5
    ams
    Registered Users Posts: 1,443 ✭✭✭ams


    ugh just had an extremely frustrating Next customer service interaction.

    Expecting package on 19th March. No order number, no indication of how it would be delivered. Nothing in my online account.

    Got onto the chat and after about 20 mins of back and forth they cut me off as they didn't deal with the Irish site (even though I clicked in from there). Had to fake a UK postcode to send a query through the site.

    Hopefully it shows up as have no faith in their customer service after that:mad:


  • #6
    r93kaey5p2izun
    Closed Accounts Posts: 3,962 ✭✭✭r93kaey5p2izun


    Maybe phone them instead? I had a package arrive opened with items missing last week. I phoned and got through immediately and they issued a refund no bother. I found phoning them very straightforward and they were very helpful.


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  • #7
    ams
    Registered Users Posts: 1,443 ✭✭✭ams


    They messaged today to say the courier has lost the package - not surprised when there isn't even an order number available!


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