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Cross Pens

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Comments

  • Options
    #392
    lau1247
    Registered Users Posts: 2,121 ✭✭✭lau1247


    GalwayGaillimh wrote: »
    Good Afternoon,

    We are very sorry to have to inform you that you order has pulled through with an error.

    Unfortunately our system appears to have more than one discount code applied for your order.

    We are not sure how this can be possible as discount codes cannot be stacked in this way.

    With this error being on your order we have had no alternative but to cancel this with immediate effect.

    This will also cancel any pending payment.

    Please feel free to order again, however please do not stack any codes as our system will only reject the order or this will cause a file error again.

    We are very sorry for the disappoint this will cause you.

    Kind Regards
    George

    Out of interest, does your account order history now say cancelled or the transaction now removed? Just curious

    West Dublin, ☀️ 7.83kWp ⚡5.66 kWp South West, ⚡2.18 kWp North East



  • Options
    #393
    theoneeyedman
    Registered Users Posts: 6,339 ✭✭✭theoneeyedman


    I'll tell you a story!

    The mother was up in my grandmother's house earlier today, rooting.

    She found an old Cross pen in a drawer, took it out and it writes away like new.

    My grandmother died in 1997,almost 24 years ago, and nobody has been in that house since. That pen is probably in that drawer for 30 years. I don't know if the quality is still as good, but I was blown away by that.


  • Options
    #394
    Nunu
    Registered Users Posts: 2,894 ✭✭✭Nunu


    GalwayGaillimh wrote: »
    Good Afternoon,

    We are very sorry to have to inform you that you order has pulled through with an error.

    Unfortunately our system appears to have more than one discount code applied for your order.

    We are not sure how this can be possible as discount codes cannot be stacked in this way.

    With this error being on your order we have had no alternative but to cancel this with immediate effect.

    This will also cancel any pending payment.

    Please feel free to order again, however please do not stack any codes as our system will only reject the order or this will cause a file error again.

    We are very sorry for the disappoint this will cause you.

    Kind Regards
    George


    Engraved order? I’m almost positive no one will get an engraved delivery.


  • Options
    #395
    Agent_47
    Registered Users Posts: 757 ✭✭✭Agent_47


    theoneeyedman wrote: »
    I'll tell you a story!

    The mother was up in my grandmother's house earlier today, rooting.

    She found an old Cross pen in a drawer, took it out and it writes away like new.

    My grandmother died in 1997,almost 24 years ago, and nobody has been in that house since. That pen is probably in that drawer for 30 years. I don't know if the quality is still as good, but I was blown away by that.

    Moral of the story, most Cross pens end up in a drawer, but they were better made then!


  • Options
    #396
    KinsellaJ
    Registered Users Posts: 35 ✭KinsellaJ


    To be honest the engraving cost me €6 or €7, if they shipped it without the engraving I would be happy! The engraving was just an added bonus!


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  • Options
    #397
    GalwayGaillimh
    Registered Users Posts: 655 ✭✭✭GalwayGaillimh


    Nunu wrote: »
    Engraved order? I’m almost positive no one will get an engraved delivery.

    Nope not engraved , I registered online after I ordered to see could I track it but nope nothing appeared on the account..I rang them in uk last week and they said it was being processed...didn't mention about stacking codes etc...

    Not to worry...some you win some you lose!

    Si Deus Nobiscum Qui Contra Nos



  • Options
    #398
    mik_da_man
    Hosted Moderators Posts: 9,926 ✭✭✭mik_da_man


    GalwayGaillimh wrote: »
    Good Afternoon,

    We are very sorry to have to inform you that you order has pulled through with an error.

    Unfortunately our system appears to have more than one discount code applied for your order.

    We are not sure how this can be possible as discount codes cannot be stacked in this way.

    With this error being on your order we have had no alternative but to cancel this with immediate effect.

    This will also cancel any pending payment.

    Please feel free to order again, however please do not stack any codes as our system will only reject the order or this will cause a file error again.

    We are very sorry for the disappoint this will cause you.

    Kind Regards
    George

    Looks like we've been rumbled so...
    Had you emailed them?


  • Options
    #399
    lawred2
    Registered Users Posts: 24,267 ✭✭✭✭lawred2


    My account still says processing for the second order


  • Options
    #400
    fdevine
    Registered Users Posts: 2,943 ✭✭✭fdevine


    Interrobang wrote: »
    I've had no correspondence from Cross other than the initial order confirmation, but I've just had an email and text from DHL to say that it's due to be delivered tomorrow.

    Same here, for two of three orders


  • Options
    #401
    davetherave
    Registered Users Posts: 3,359 ✭✭✭davetherave


    Ordered in the early hours of the morning on the 4th and naught yet other than the initial order confirmation. Around €35ish. Still showing as processing under the My Orders section on the website.


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  • Options
    #402
    cruizer101
    Registered Users Posts: 3,205 ✭✭✭cruizer101


    Fountain pen gift set arrived today, sure enough the lid seems welded to the bottle, will try heat it up and see if that helps, did anyone manage to get it off easily.

    I've another order too, both under €22. Did get a text yesterday about this one arriving, fingers crossed the other arrives also.


  • Options
    #403
    Ryath
    Registered Users Posts: 3,372 ✭✭✭Ryath


    cruizer101 wrote: »
    Fountain pen gift set arrived today, sure enough the lid seems welded to the bottle, will try heat it up and see if that helps, did anyone manage to get it off easily.

    I've another order too, both under €22. Did get a text yesterday about this one arriving, fingers crossed the other arrives also.

    I don't think it's gummed up just they over tightened the lid to be square with the bottle. I got it open alright but with it hand tightened closed now it's about 10 degrees off square. I waited till it was at room temp and wrapped in a towel to be safe if it spilled or snapped. It did take a fair bit of effort I tried to be gentle and ease it open bit by rather than using full strength.


  • Options
    #404
    SouthWesterly
    Registered Users Posts: 6,456 ✭✭✭SouthWesterly


    Has anyone a number to call them on please?


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    #405
    thebiglad
    Registered Users Posts: 1,557 ✭✭✭thebiglad


    SouthWesterly wrote: »
    Has anyone a number to call them on please?

    This was recommended earlier - 0044 1582 422793 (press the key for sales I think)


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    #406
    watchman.ie
    Registered Users Posts: 22 ✭watchman.ie


    Pens and glasses arrived today bought with double discount, well happy, thanks :-)


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    #407
    padraig.od
    Registered Users Posts: 772 ✭✭✭padraig.od


    Sorry to hijack but this is the busiest pen related thread I know of. I'm thinking buying a Fisher, but don't want to buy from UK. Anyone know of penworld.eu legitimate? And if they dispatch from EU?


  • Options
    #408
    capefear
    Registered Users Posts: 771 ✭✭✭capefear


    Did anyone receive their order with engraving. Mine still saying processing and I ordered the last day of the offer.


  • Options
    #409
    mr_edge_to_you
    Registered Users Posts: 3,020 ✭✭✭mr_edge_to_you


    My order is still showing the following status:

    "Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL"

    No update since last Saturday.


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    #410
    Atlantic Dawn
    Registered Users Posts: 81,115 ✭✭✭✭Atlantic Dawn
    M


    mr_edge_to_you wrote: »
    My order is still showing the following status:

    "Shipper has generated a shipment label, but the shipment has not yet been handed over to DHL"

    No update since last Saturday.
    Mine too, I will have to email them to see there it's at. Order was just under €40.


  • Options
    #411
    mik_da_man
    Hosted Moderators Posts: 9,926 ✭✭✭mik_da_man


    Atlantic Dawn wrote: »
    Mine too, I will have to email them to see there it's at. Order was just under €40.

    Don't bother emailing, ring the UK number if you want an update.


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  • Options
    #412
    Gammymammy
    Registered Users Posts: 1 ✭Gammymammy


    I ordered 3 pens on the 1st January. Received an email today to say that my order was cancelled.


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    #413
    vicwatson
    Registered Users Posts: 28,403 ✭✭✭✭vicwatson


    Gammymammy wrote: »
    I ordered 3 pens on the 1st January. Received an email today to say that my order was cancelled.

    Jesus thats a dreadful service


  • Options
    #414
    mik_da_man
    Hosted Moderators Posts: 9,926 ✭✭✭mik_da_man


    Just got an email about one order from the 5th, cancelled due to stacked codes.
    Odd as I placed two for similar pens at the same time, to keep the value low.
    One arrived, one cancelled.


  • Options
    #415
    feylya
    Moderators, Music Moderators Posts: 23,359 Mod ✭✭✭✭feylya


    Put in 2 orders, one on the 1st, the second on the 5th. Money was taken from PayPal for one, and the credit card pre-auth has expired for the second. Haven't heard anything from Cross at all.


  • Options
    #416
    lawred2
    Registered Users Posts: 24,267 ✭✭✭✭lawred2


    mik_da_man wrote: »
    Just got an email about one order from the 5th, cancelled due to stacked codes.
    Odd as I placed two for similar pens at the same time, to keep the value low.
    One arrived, one cancelled.

    Your got an email today? Or you read it today? Think they only work Monday to Friday.


  • Options
    #417
    Fr_Dougal
    Registered Users Posts: 9,167 ✭✭✭Fr_Dougal


    Received the cancellation email this evening. Very kind of them to suggest that I reorder, now that the main discount has been reduced.


  • Options
    #418
    DroidJoi
    Registered Users Posts: 25 ✭DroidJoi


    How many codes were people stacking for the cancelled orders?

    Some people managed to use 4 codes according to some comments.

    Was one of the first to order with only 2 codes. Least discount...


  • Options
    #419
    Dublinstiofán
    Registered Users Posts: 2,190 ✭✭✭Dublinstiofán


    Rang them the other day was told somebody would ring back :pac:


  • Options
    #420
    mik_da_man
    Hosted Moderators Posts: 9,926 ✭✭✭mik_da_man


    lawred2 wrote: »
    Your got an email today? Or you read it today? Think they only work Monday to Friday.

    Got the email today, 12.46 pm


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    #421
    bullmccabe2010
    Registered Users Posts: 88 ✭✭bullmccabe2010


    Ordered three pens in three separate orders on Jan 2nd. Two were engraved and one wasn’t. Haven’t heard a thing since, but one arrived this morning and it’s one of the engraved ones. I’d given up hope on the engraved ones and I was hoping the one without engraving might make it. All were with the stacked codes too. Thanks OP!


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