Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Nightline/Parcel Motel Thread Part 2 (post all related questions here)

1…5051535556…103

Comments

  • #1562
    ongarite
    Registered Users Posts: 8,199 ✭✭✭ongarite


    Same issues as everyone else.
    Oversized package delivered last Friday 15th, have POD.

    Not checked in so far and I can't add package to "Find My Parcel/Parcel Diary" as it giving errors.
    Sounds like their IT systems are having serious issues.

    If anyone has phone number for them, post it please so I can try and contact them on Monday


  • #1563
    djan
    Registered Users Posts: 1,724 ✭✭✭djan


    Have had parcels that were accepted to Dublin depot as early as 18th May but still only showing as "Parcel Motel In Transit". Anybody have this issue?


  • #1564
    [Deleted User]
    Posts: 0 ✭[Deleted User]


    Just a heads up. PM at Newlands X is out of action the last two days. Have emailed them awaiting a response.


  • #1565
    F34
    Registered Users Posts: 1,299 ✭✭✭F34


    Got an over size item (which I didn’t realise would be) delivered to them on the 23rd. Item Location is showing as “with customer” despite me not collecting it. Do they automatically send it onto my nearest depot?


  • #1566
    rodia77
    Registered Users Posts: 30 ✭rodia77


    Hi all, anything I can do if the PIN I received in email/text notifications returns and error and my parcel keeps sitting in the locker (at least, according to the status when I log into my PM account)? I wrote to the support, no reply. I filed the 'find my parcel' form, no reply. Do they have a working phone number I could call? TIA.


  • Advertisement
  • #1567
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    rodia77 wrote:
    Hi all, anything I can do if the PIN I received in email/text notifications returns and error and my parcel keeps sitting in the locker (at least, according to the status when I log into my PM account)? I wrote to the support, no reply. I filed the 'find my parcel' form, no reply. Do they have a working phone number I could call? TIA.


    Are you sure you're checking the correct locker? I've had this before when it's busy, they deliver to a close by parcel motel in the same town when there's no space. Check the text to be sure..


  • #1568
    rodia77
    Registered Users Posts: 30 ✭rodia77


    tedpan wrote: »
    Are you sure you're checking the correct locker? I've had this before when it's busy, they deliver to a close by parcel motel in the same town when there's no space. Check the text to be sure..


    You were so right, thank you! PM made me have a 1h walk but that's a good thing, all in all.


  • #1569
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    rodia77 wrote:
    You were so right, thank you! PM made me have a 1h walk but that's a good thing, all in all.


    No probs, glad you got sorted!


  • #1570
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    F34 wrote:
    Got an over size item (which I didn’t realise would be) delivered to them on the 23rd. Item Location is showing as “with customer†despite me not collecting it. Do they automatically send it onto my nearest depot?


    No, usually it will be available for collection at the finglas head office. If not, it will be delivered to your home address for an extra charge. I'd try calling them if you can't sort it online..


  • #1571
    [Deleted User]
    Posts: 0 ✭[Deleted User]


    tedpan wrote: »
    Yes, lots of people are in the same boat

    I've been waiting 5 days now for one of mine.


  • Advertisement
  • #1572
    F34
    Registered Users Posts: 1,299 ✭✭✭F34


    tedpan wrote: »
    No, usually it will be available for collection at the finglas head office. If not, it will be delivered to your home address for an extra charge. I'd try calling them if you can't sort it online..

    Cheers got hold of them this morning so getting it delivered. They had marked the item as with customer so that was causing an issue.


  • #1573
    Dtp1979
    Registered Users Posts: 12,716 ✭✭✭✭Dtp1979


    Anybody else having terrible trouble trying to contact parcel motel?


  • #1574
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    Every delivery service is under extreme pressure at the moment. As one person described it - Black Friday every day.


  • #1575
    Dtp1979
    Registered Users Posts: 12,716 ✭✭✭✭Dtp1979


    silver2020 wrote: »
    Every delivery service is under extreme pressure at the moment. As one person described it - Black Friday every day.

    Yea but I’ve been trying for 2 days on the phone to speak to a person and having no joy. Been left on hold 30minutes at a time


  • #1576
    whiterebel
    Moderators, Business & Finance Moderators, Sports Moderators Posts: 14,822 Mod ✭✭✭✭whiterebel


    Dtp1979 wrote: »
    Yea but I’ve been trying for 2 days on the phone to speak to a person and having no joy. Been left on hold 30minutes at a time

    They were like that before the virus struck.


  • #1577
    Dtp1979
    Registered Users Posts: 12,716 ✭✭✭✭Dtp1979


    whiterebel wrote: »
    They were like that before the virus struck.

    Can’t say I’ve ever had trouble getting through before. They’re not the most
    Pleasant folk to speak to but they Always answered. This week it’s like they shut up shop


  • #1578
    [Deleted User]
    Posts: 8,856 ✭✭✭[Deleted User]


    So how long between “your parcel has arrived “ (Uk delivery address) and delivery to box with code?


  • #1579
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    PlentyOhToole wrote:
    So how long between “your parcel has arrived “ (Uk delivery address) and delivery to box with code?


    It really depends, between 1 and 5 days in my recent experience..


  • #1580
    [Deleted User]
    Posts: 8,856 ✭✭✭[Deleted User]


    tedpan wrote: »
    It really depends, between 1 and 5 days in my recent experience..

    Cheers thanks/ I’ll see how it goes. I have a similar package being delivered to door (didn’t realise at the time amazon sold this product) coming destined June 4th- let’s see what arrives first


  • #1581
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    PlentyOhToole wrote:
    Cheers thanks/ I’ll see how it goes. I have a similar package being delivered to door (didn’t realise at the time amazon sold this product) coming destined June 4th- let’s see what arrives first


    Ah I had a similar package delivered today. It was oversized, sent the request for home delivery on Wednesday, so was happy with the service. The strange thing was it was delivered by DPD, nightline owns Parcel motel who is owned by UPS, they must be teaming up!


  • Advertisement
  • #1582
    markc1184
    Registered Users Posts: 3,075 ✭✭✭markc1184


    Much quicker deliveries for me this week. 2 packages delivered to Newtownabbey yesterday morning and both in a locker for 10pm last night.


  • #1583
    [Deleted User]
    Posts: 0 ✭[Deleted User]


    Deleted User wrote: »
    I've been waiting 5 days now for one of mine.

    7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.


  • #1584
    ongarite
    Registered Users Posts: 8,199 ✭✭✭ongarite


    [Deleted User] wrote: »
    7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.

    Same for me.
    Package delivered 2 weeks ago and hasn't shown up my account.
    Opened ticket and tried to get reply from Twitter account.
    Radio silence!!


  • #1585
    tedpan
    Moderators, Recreation & Hobbies Moderators Posts: 4,627 Mod ✭✭✭✭tedpan


    ongarite wrote:
    Same for me. Package delivered 2 weeks ago and hasn't shown up my account. Opened ticket and tried to get reply from Twitter account. Radio silence!!

    Grahamer72 wrote:
    7 days and still no sign of it. No one from customer service getting back to me on two raised tickets.

    Yeah the system is a joke. The only way to resolve is call them first thing on Tuesday, wait 30-40 mins until they answer and then it's usually quickly sorted..


  • #1586
    ongarite
    Registered Users Posts: 8,199 ✭✭✭ongarite


    PM me the phone number please.
    Can't see it on their website


  • #1587
    [Deleted User]
    Posts: 0 ✭[Deleted User]


    So, i've just had another email from them saying a package has arrived in the Dublin depot. It has a different PM number to the one i'm still waiting on but i've not ordered anything to be sent there. I'm presuming it's the missing package with a different (new) label on it.


  • #1588
    VG31
    Registered Users Posts: 3,388 ✭✭✭VG31


    [Deleted User] wrote: »
    So, i've just had another email from them saying a package has arrived in the Dublin depot. It has a different PM number to the one i'm still waiting on but i've not ordered anything to be sent there. I'm presuming it's the missing package with a different (new) label on it.

    That happened to me before in December 2 or 3 years ago. It was reprocessed twice so I was charged three times for the same package. They refunded me and gave me some credit to make up for the inconvenience.


  • #1589
    [Deleted User]
    Posts: 2,078 ✭✭✭[Deleted User]


    They seem to have lost an item that was marked "Delivered" on the 21st May by Royal Mail. I have the tracking number and everything.

    Lodged a support ticket on the 27th May and got an automated response. Other than that, nothing. Received another item that was delivered on the 26th so I knew then there was an issue. Really annoying as it's an important piece of equipment I need for my work, so I ordered another one from an Irish supplier at 3 times the price - turns out they are drop shipping it from the UK. :mad: So much for supporting Irish businesses.


  • #1590
    Dtp1979
    Registered Users Posts: 12,716 ✭✭✭✭Dtp1979


    Tried calling again today. On hold for 30 minutes. No answer. Has anyone got another number for them?


  • Advertisement
  • #1591
    blue5000
    Moderators, Society & Culture Moderators Posts: 12,615 Mod ✭✭✭✭blue5000


    Was it over size or over weight? Might be at a depot instead of at your local locker. Never had a problem with them yet, but as already said, they're busy.

    If the seat's wet, sit on yer hat, a cool head is better than a wet ar5e.



Advertisement