Amazon Alexa and Echo FAQ

I have used the search function but have not found the answer Im looking for,

I have an echo show and 3 echo dots that I bought in the US last Black Friday while I was in the US. I set up a US amazon account and had them delivered to the hotel. When I came back to Ireland I de registered them from the US account and registered them to my Irish account through Amazon UK. They worked perfectly.

I decided to pay for Amazon Music Unlimited for one device (The Show) and it worked perfectly for a while. The last 3 weeks it has being having problems. If can say "Alexa play music by Michael Jackson" the response is "I cant find songs by Michael Jackson" However if I "Alexa say play an album by Michael Jackson" It will work. Or If I say "Alexa play (Song Name) by (Artist) it will work.

I had being on toe Amazon numerous times about this and they kept bouncing me around to different departments and opening tickets. I got through to a customer service rep last week that told me all UK and Irish users were having this problem. Im not sure if this is true but at least I can play music again. Has anyone else had this problem?

My 2nd problem was the dots. I had amazon prime and I was told by numerous customer service reps that I should be able to play Amazon Music(2 million free songs not unlimited) through these as I have a prime account. That also never worked. I had numerous tickets opened and have had them ring me a few times but it still does not work. Is there anyone here with amazon prime that is playing prime music through their Dots?

ButtersSuki wrote: »

Nope! Same problem and no solution to date!

This is the original reply I got. It made no difference to me but it may work for you.

Hello,

Greetings from Amazon. Hope you are doing well!

I'm sorry to hear the trouble you've had with your account details and want to know if you have a UK account.

I've checked and see that your 1 Click settings are not updated with your payment card information because of which you are facing this issue.

In this case, I'd request you update your 1-Click settings so that you won't need to enter payment information every time as well.

To update 1-Click settings follow the simple steps:

1. Goto www.amazon.co.uk/youraccount

2. Click on "Payment Options"

3. Then click on "1-Click settings" option found at the top left.

4. If your 1-Click is disabled, please turn it on.

5. Click on "Add a new 1-Click preference" to add new payment card details.

6. You should be good to go.

If the issue still persist, I suggest you to please contact us back via our free Phone, so that we'll gather more information on this and help you further with real-time assistance and if the issue persists, we'll escalate this to our technical team for further assistance.

ShamrockAir wrote: »

I have used the search function but have not found the answer Im looking for,

I have an echo show and 3 echo dots that I bought in the US last Black Friday while I was in the US. I set up a US amazon account and had them delivered to the hotel. When I came back to Ireland I de registered them from the US account and registered them to my Irish account through Amazon UK. They worked perfectly.

I decided to pay for Amazon Music Unlimited for one device (The Show) and it worked perfectly for a while. The last 3 weeks it has being having problems. If can say "Alexa play music by Michael Jackson" the response is "I cant find songs by Michael Jackson" However if I "Alexa say play an album by Michael Jackson" It will work. Or If I say "Alexa play (Song Name) by (Artist) it will work.

I had being on toe Amazon numerous times about this and they kept bouncing me around to different departments and opening tickets. I got through to a customer service rep last week that told me all UK and Irish users were having this problem. Im not sure if this is true but at least I can play music again. Has anyone else had this problem?

My 2nd problem was the dots. I had amazon prime and I was told by numerous customer service reps that I should be able to play Amazon Music(2 million free songs not unlimited) through these as I have a prime account. That also never worked. I had numerous tickets opened and have had them ring me a few times but it still does not work. Is there anyone here with amazon prime that is playing prime music through their Dots?

Seems to be fixed now,I just tried it and its working now

I see that, FINALLY, Apple Music can now be set as the default music service on Echo devices.

The skill has to be enabled and then chosen in settings rather than appearing there automatically.

https://www.pocket-lint.com/smart-ho...ices-in-the-uk

Working nicely for me.

whiz wrote: »

Hi Guys, is the free music service that amazon launched this week for echo, is that available in Ireland ?

Think it's linked to Prime music which isn't available here.
Could be mistaken on that though.

Spon Farmer wrote: »

Is there a way to get the Echo to play Frank Sinatra, Dean Martin, etc. but to exclude their Christmas songs?

Why don't you make a play list of what you want and play the play list?

limnam wrote: »

Why don't you make a play list of what you want and play the play list?

scamalert wrote: »

either playlist or say next.

I didn't know a playlist was possible. I had googled earlier but nothing like that came up.

Cheers

Anyone else here use Deezer on there Echo and have issues looking for a particular Artist. Like if i say "Alexa...Play calvin Harris" and it never seems to find anything(For any artist) but when it comes to alexa play music it plays flow as normal. Any suggestions on how to fix this to look for artist of even song?

Davy wrote: »

Works fine for me.
Could try changing the default music service to amazon and then back to Deezer?

No luck with changing that im afraid

Does anyone have any issues with Alexa forgetting reminders?

I had set one up to remind me every day at 8pm to give a child some medicine (I usually remember anyway).
It used to remind me on the device and also a push notification on my phone but now it's just decided to stop for some reason.

This isn't the first time.

I can still see the reminder as active in the app

I see Amazon announced a new Echo Show 5

Decent price and 25 pounds off if you order now

Tempted to buy at this price - wondering if it can integrate Google Nest and Drayton heating systems

I already have Hue and Blink Cameras would be nice to be able to have a complete hub to control them all

www.amazon.co.uk/dp/B07KD7TJD6/ref=gw_uk_desk_h1_aucc_ck_l_tagline?pf_rd_p=87af29a3-7829-4458-b137-40ef44e2f9d1&pf_rd_r=CJ3MQ71X2WQ7T6H8M6MC