Ryanair and their cancellations

Seweryn wrote: »

They say that they will refund within 28 days.

Thanks Seweryn, I didn't see that - I'll have a look now. Suppose their's some EU261 obligation but don't think I'd be in position to argue with them.

FionnK86 wrote: »

Thanks Seweryn, I didn't see that - I'll have a look now. Suppose their's some EU261 obligation but don't think I'd be in position to argue with them.

No worries. I was told that when chatting on their online chat. I am also awaiting their refund.

FionnK86 wrote: »

I'm a bit worried they might change law so that they won't have to issue a refund but give vouchers, from below linked article.

https://www.irishtimes.com/life-and-style/travel/coronavirus-response-air-passengers-could-lose-refund-right-under-government-plans-1.4221974?mode=sample&auth-failed=1&pw-origin=https%3A%2F%2Fwww.irishtimes.com%2Flife-and-style%2Ftravel%2Fcoronavirus-response-air-passengers-could-lose-refund-right-under-government-plans-1.4221974

Can they do this?

Im hoping someone can help. I had 2 flights booked with Ryanair which have being cancelled. Im entitled to a refund but unfortunately the card I used to book the flights with was lost 2 weeks ago and cancelled.

Does anyone know what will happen if I apply for the refund or whagt I need to do next,

Inquitus wrote: »

Airplane lease fees, parking fees, Owned aircraft depreciation, ongoing maintenance requirements for grounded airplanes. The costs to the airlines are massive, their fixed costs are massive.

Its still not fair.

I'm waiting on a refund approx €1500 ( refund application sent since March 21).
Temporary laid off so now one of the Covid350 brigade. The difference in this payment means clearing my credit card or not.

If Ryanair pays my money back, I'll travel again with them no problem, if not that's it, calling a day on them.

Thespoofer wrote: »

Actually come to think of it, maybe I can claim a refund on my credit card if Ryanair hold out?

That's defo the best way to go, you should be able to get all the money back if your CC has decent protections.

Inquitus wrote: »

Airplane lease fees, parking fees, Owned aircraft depreciation, ongoing maintenance requirements for grounded airplanes. The costs to the airlines are massive, their fixed costs are massive.

It’s more than likely they’ve received a rent holiday on their lease fees, the lessors have been very understanding at this time.

Depreciation is balanced by Boeing’s likely reduced price offer on the Max’s when they’re back in the air. Ryanair will be one of few looking so they’ll get a good deal.

The ongoing cost of maintenance would be high, with a few calendar check items expiring and parking fees too, but nothing over the income from ticket sales.

I do agree that Airlines fixed costs are huge & government needs to step in, with a wage agreement so staff can be retained without impacting daily cash flow, but the lack of communication from Ryanair looks as if they’re holding out for some voucher form of reimbursement from the EU instead of paying customers their money.

They’d easy push fares up to negate voucher then.

I'm at the end of my tether with Ryanair. Was due to go to Italy 20.03. Outbound and return flights cancelled 10.03. Two emails arrived that evening (one for each leg) offering me rescheduling or refund. Outbound, no problem, refund to my Paypal account instantly. Did think the amount was odd (less than half of what I'd paid) but figured the return flight must have been more expensive. Return leg, refund would not work.Tried many times, app and several browsers. Got on to their twitter folk who sent me a refund form to complete and assured me that I would get the full balance refunded (the amount on the second email meant I was over €20 down on what I'd paid) as soon as possible.

No sign of the money, and now unemployed, I contacted them on their live chat last week. Was told that there was a paypal problem and that it would be resubmitted but would take up to 28 days to be paid. I disputed this given that the first refund was instant. No luck.

Then tonight I received an email from Ryanair with a voucher, telling me that if I wanted a refund I would have to wait until this pandemic was over!! I can't understand why there's a problem in the first place, both flights were absolutely cancelled and before things went really crazy. I got a partial refund instantly but now they want me to wait indefinitely - cos I'm definitely not taking the voucher. This is really not acceptable.

Caranica wrote: »

I'm at the end of my tether with Ryanair. Was due to go to Italy 20.03. Outbound and return flights cancelled 10.03. Two emails arrived that evening (one for each leg) offering me rescheduling or refund. Outbound, no problem, refund to my Paypal account instantly. Did think the amount was odd (less than half of what I'd paid) but figured the return flight must have been more expensive. Return leg, refund would not work.Tried many times, app and several browsers. Got on to their twitter folk who sent me a refund form to complete and assured me that I would get the full balance refunded (the amount on the second email meant I was over €20 down on what I'd paid) as soon as possible.

No sign of the money, and now unemployed, I contacted them on their live chat last week. Was told that there was a paypal problem and that it would be resubmitted but would take up to 28 days to be paid. I disputed this given that the first refund was instant. No luck.

Then tonight I received an email from Ryanair with a voucher, telling me that if I wanted a refund I would have to wait until this pandemic was over!! I can't understand why there's a problem in the first place, both flights were absolutely cancelled and before things went really crazy. I got a partial refund instantly but now they want me to wait indefinitely - cos I'm definitely not taking the voucher. This is really not acceptable.

They owe me €550 so far and I filled in the refund forms twice now at this stage, First time was 25 days ago and nada.



I have two more sets of return flights booked of €450 and €430 for flights in the summer which havent been cancelled yet. I am assuming they wont be flying by then.


I dont want a voucher off them for €1500 worth of flight with them that will have some sh1tty terms and conditions attached to them, so much so that I will not be able to use them for any flights I want. If i even want flights.

You could be sitting there with vouchers you cant use until they expire or the airline goes bust. Either way there is a high chance you lose your money with vouchers. I gave them cash for a service they did not deliver. I want cash back. If I feel like it I will pay them that cash again for flights in the future, but it is not their cash at all.

This is not on at all form the airlines.

I believe we have to wait 30 days from the date of refund application before applying for the charge back, as that's what is stated on the form from the bank.