I made a rather large purchase from you just before Halloween, which was very expensive, for several items. Two items in particular were of extremely poor quality.
#1 - Batman Outfit - http://www.thecostumeshop.ie/costume...ht-batman.html
This is my first and the larger gripe; this quality, for the price paid, was appalling. First, the 'cowl', which was attached to the cape (note doesnt say that anywhere on your site) was extremely mishapen and sewn together extremely poorly. The top part of the cowl's centre stiching was a whole inch away from the centre of the mask part. This made the item quite uncomfortable to wear as the stitching was so out of place. As well as this, this had an impact on the 'ears' which were flimsy at best, made of flimsy material.
Second, the chest piece was very out of shape. Im not a slim guy, and this thing was swimming on me. I had also purposely purchased a medium to make sure it fit snuggly, and yet the item was enormous. I cehcked to see if it in fact was a large, but no, it said medium. Sizing was awful.
Thirdly, this costume was absurd with no pocket holes or even a zipper, requiring it to be removed every time a bathroom was needed or something from your pockets.
This purchase, which cost €56, was of absolutely appalling quality.
#2 - Dick Dastardly Costume - http://www.thecostumeshop.ie/costume...y-costume.html
This was not my costume but held further disappointment from the person that used it. The size purchased was XL, and yet was very snug on the person. This made it need to be worn open, which is obviously not the aim of the costume.
On top of this, the Hat did not stand up on its own at ALL, even after trying to iron it into shape.
Thirdly, the moustache; this was awful. It was stick on, which meant that it lost its stickiness pretty quickly with any kind of liquid/sweat near it, rendering it useless.
These 3 issues combined seriously led to an issue with the costume; the hat was pointless as it could not stand up, the coat was too small, and the moustache was ruined instantly.
I was extremely disappointed this Halloween due to these costumes, and expected a LOT more for the prices paid. These two costumes came to over €100. It was a shame, as the other items in the order were pretty good and did not cost near as much.
Hopefully we can come to some kind of arrangement as these items were of very poor quality. I am considering making a chargeback on my card to the cost of these items due to the astounding poor quality and lack of information on your website in regards to the items received.