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11-01-2020, 10:42   #4576
alowe
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Quick question please - went through with cancellation - due to be disconnected next saturday - having issues with sky installation times that may not get done before saturday, so may revert back to virgin media. Is it possible for me to ring them and cancel my cancellation and until when do I have? i.e. can I ring them the day before they're due to cut me off, and just continue my contract?
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11-01-2020, 10:46   #4577
colm_mcm
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You can withdraw or postpone at any stage. I would suggest extending your cancellation a few days beyond the expected install date, and don’t port your phone number to Sky (if applicable) until you’re sure you’re definitely cancelling VM. If the product is disconnected and needs to be reactivated, you’re back into a 12 month contract.
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11-01-2020, 14:47   #4578
CoBo55
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Originally Posted by colm_mcm View Post
You can withdraw or postpone at any stage. I would suggest extending your cancellation a few days beyond the expected install date, and don’t port your phone number to Sky (if applicable) until you’re sure you’re definitely cancelling VM. If the product is disconnected and needs to be reactivated, you’re back into a 12 month contract.
Not necessarily, he could rejoin on the monthly no contact plan and give the required 30 days notice when the other provider is up and running.
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11-01-2020, 20:16   #4579
colm_mcm
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Not necessarily, he could rejoin on the monthly no contact plan and give the required 30 days notice when the other provider is up and running.
The problem with that scenario is that those products are for new customers only so would need to be signed up in a different name, so the old phone number wouldn’t be retained.

Pretty sure there activation fees also for this package.
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11-01-2020, 20:33   #4580
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The problem with that scenario is that those products are for new customers only so would need to be signed up in a different name, so the old phone number wouldn’t be retained.

Pretty sure there activation fees also for this package.
Self install is available, shouldn't be a problem with everything there. The phone number could be a problem alright, I never used the phone, never even plugged a phone into the modem!!
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11-01-2020, 22:43   #4581
scamalert
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i dont know where people get the issue part, i was disconnected by VM giving proper cancelling notice and then they caved in and 2 weeks before got a call with a nice deal, but rep failed to communicate that to rest of department and was cut off at months mark, had to call back and it was just 3-4hrs until cable was patched back in from their end really, dont think they mess with cabinet unless their due some job earlier to completely cut off one asap. then again if theres demand then could be longer wait if reconnecting.
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13-01-2020, 17:37   #4582
KD11
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Painless enough this year. On the phone for maybe 5min, got it down to 54 x9m and 67x 3m with an increase to 500mb from my current 360. Happy to pay for 500mb. Only €3 more per year than the new customer offer.

Hopefully SIRO is an option next year so that i actually have something to haggle with.
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13-01-2020, 22:26   #4583
degsie
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Painless enough this year. On the phone for maybe 5min, got it down to 54 x9m and 67x 3m with an increase to 500mb from my current 360. Happy to pay for 500mb. Only €3 more per year than the new customer offer.

Hopefully SIRO is an option next year so that i actually have something to haggle with.
I know it's in the thread somewhere, but what is the number you call?
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13-01-2020, 22:36   #4584
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I know it's in the thread somewhere, but what is the number you call?
I just rang the 1908 number and followed along till you get to billing. It will be the loyalty team giving the deals though so try to get through to them.
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15-01-2020, 07:44   #4585
Tilikum17
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Painless enough this year. On the phone for maybe 5min, got it down to 54 x9m and 67x 3m with an increase to 500mb from my current 360. Happy to pay for 500mb. Only €3 more per year than the new customer offer.

Hopefully SIRO is an option next year so that i actually have something to haggle with.
Have you phone & tv too?
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15-01-2020, 08:33   #4586
KD11
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Have you phone & tv too?
No, dont use either of those so it's just the 500mb broadband.
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15-01-2020, 10:04   #4587
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No, dont use either of those so it's just the 500mb broadband.
Gonna check mine now (what I was on last year) 50 odd a month for broadband alone is a complete rip off.

I was on 360mb for €28 for 9 months than up to €50 odd for the last 3.

I’d be ringing them back if I was you. You should always tell them you’re leaving, give them notice and they’ll ring you back. I’ve done it year after year & this always come back with something way better. Especially if your just getting broadband along.

Last edited by Tilikum17; 15-01-2020 at 10:19.
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15-01-2020, 10:28   #4588
KD11
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Gonna check mine now (what I was on last year) 50 odd a month for broadband alone is a complete rip off.

I was on 360mb for €28 for 9 months than up to €50 odd for the last 3.

I’d be ringing them back if I was you. You should always tell them you’re leaving, give them notice and they’ll ring you back. I’ve done it year after year & this always come back with something way better. Especially if your just getting broadband along.
Do you have siro in your area? VM is the only option here so it limits what I can bargain with. I was on something similar as you for the 360mb last year but wanted to up it to the 500. Tbh I'm happy enough paying 50 odd a month for 500. Couldn't be bothered doing the whole "I'm leaving" Craic this year either. Maybe next year.
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16-01-2020, 19:32   #4589
j4vier
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Does anyone know if it's possible to cancel the cancellation and if doing so locks you in for a further 12 months?
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17-01-2020, 22:43   #4590
Tilikum17
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Does anyone know if it's possible to cancel the cancellation and if doing so locks you in for a further 12 months?
Have you rang up & given the months notice?
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