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Bought a car issue

2

Comments

  • #32
    cml387
    Registered Users Posts: 8,363 ✭✭✭cml387


    Surely as clear a case of "goods not as described" as you could get.


  • #33
    statto25
    Registered Users Posts: 3,835 ✭✭✭statto25


    Did you get any sort of warranty with the car? If you did Id be inclined to just leave it well alone as any notion of goodwill from the dealer will be gone if you bring them to court


  • #34
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    statto25 wrote: »
    Did you get any sort of warranty with the car? If you did Id be inclined to just leave it well alone as any notion of goodwill from the dealer will be gone if you bring them to court

    Have a 6 month warranty, I think goodwill is gone as they are refusing to supply what they advertised. Cant let this go on the basis of possibley having car issues in the next 5 months


  • #35
    statto25
    Registered Users Posts: 3,835 ✭✭✭statto25


    Umpalumpa wrote: »
    Have a 6 month warranty, I think goodwill is gone as they are refusing to supply what they advertised. Cant let this go on the basis of possibley having car issues in the next 5 months


    What do you want the dealer to do? Replace car or fit bluetooth head unit?


  • #36
    micks_address
    Registered Users Posts: 8,445 ✭✭✭micks_address


    Something like this happened with me with a new Honda civic in 2005. It was advertised as having rear disc breaks on the honda.ie website but th car didnt when i took delivery.. i contacted honda ireland about it and they updated the website and that was it. They had obviously just copied the uk site.. i was a little miffed they didnt even say thanks but id a good relationship with the honda dealer so didnt want to make a big deal of it.


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  • #37
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    statto25 wrote: »
    What do you want the dealer to do? Replace car or fit bluetooth head unit?

    I did suggest that they fit a decentbluetooth device and I would cover the cost of an alarm


  • #38
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    micks_address wrote: »
    Something like this happened with me with a new Honda civic in 2005. It was advertised as having rear disc breaks on the honda.ie website but th car didnt when i took delivery.. i contacted honda ireland about it and they updated the website and that was it. They had obviously just copied the uk site.. i was a little miffed they didnt even say thanks but id a good relationship with the honda dealer so didnt want to make a big deal of it.

    I don't have any relationship with this dealer. I only chose this car over other similar ones based on it having what was advertised


  • #39
    HBC08
    Registered Users Posts: 3,285 ✭✭✭HBC08


    Umpalumpa wrote: »
    Have a 6 month warranty, I think goodwill is gone as they are refusing to supply what they advertised. Cant let this go on the basis of possibley having car issues in the next 5 months

    I assume it would take a while for them to hear anything from the small claims court after you set the wheels in motion.Why don't you wait until maybe the 4 month mark before starting anything,that way they most likely hear anything until nearish the end of your warranty.


  • #40
    MarkR
    Moderators, Regional Midwest Moderators Posts: 11,053 Mod ✭✭✭✭MarkR


    Just tell them you'll be bringing it to small claims. Day in court would cost more than a car kit. Confirm the contact details with them (registered owner of the business I presume), and see if they want to reconsider. If not, fill it out and stick it in the post.


  • #41
    ted1
    Registered Users Posts: 23,256 ✭✭✭✭ted1


    Umpalumpa wrote: »
    How can I check if its an import. I've already told the insurance company that's its not

    Look at the rear number on plate holder. Is it designed for Irish plates or the taller jap ones


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  • #42
    johnb25
    Registered Users Posts: 503 ✭✭✭johnb25


    HBC08 wrote: »
    I assume it would take a while for them to hear anything from the small claims court after you set the wheels in motion.Why don't you wait until maybe the 4 month mark before starting anything,that way they most likely hear anything until nearish the end of your warranty.

    Surely waiting 4 months to bring a case looks bad. Makes it look like not a big deal.


  • #43
    colm_mcm
    Registered Users Posts: 73,381 ✭✭✭✭colm_mcm


    If it has an alarm there should be a sticker with a padlock and some radio wave type icons on it on the front door glass.


  • #44
    HBC08
    Registered Users Posts: 3,285 ✭✭✭HBC08


    johnb25 wrote: »
    Surely waiting 4 months to bring a case looks bad. Makes it look like not a big deal.

    I dont know tbh but I don't think it would have any bearing in the final outcome.This way he would keep his warranty and still hopefully get it sorted one way or another.


  • #45
    Smee_Again
    Registered Users Posts: 1,988 ✭✭✭Smee_Again


    HBC08 wrote: »
    I dont know tbh but I don't think it would have any bearing in the final outcome.This way he would keep his warranty and still hopefully get it sorted one way or another.

    Can warranty issues also be taken to the SCC? I doubt the court would take too kindly to the dealer not fixing a warranty issue because of a previous SCC finding against them, shows bad faith.


  • #46
    The Continental Op
    Registered Users Posts: 6,186 ✭✭✭The Continental Op


    johnb25 wrote: »
    Surely waiting 4 months to bring a case looks bad. Makes it look like not a big deal.

    Exact opposite. SCC expects you to make every effort to resolve the case without resort to the court so a case soon after purchase won't look like you haven't bothered engaging with the seller.

    Wake me up when it's all over.



  • #47
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    The Continental Op wrote: »
    Exact opposite. SCC expects you to make every effort to resolve the case without resort to the court so a case soon after purchase won't look like you haven't bothered engaging with the seller.

    I bought the car on the 18th September. I have rang numerous times and sent about 15 emails.
    Salesman said last week that he would sort out the Bluetooth device but he only ment to say he would organise someone to install at my expense.
    He then said as there was a error in the add that he couldn't stand over it and the matter is closed.
    Not sure how much more conversation is to be had here


  • #48
    CD2020!
    Registered Users Posts: 65 ✭✭CD2020!


    Umpalumpa wrote: »
    Hi all
    Looking for advice regarding an issue.
    Just bought a second hand car from a main dealer. Car was advertised with Bluetooth and an alarm. Took the car for a test drive and was happy so paid the money.
    When I got home I started messing about trying to figure out the radio, display ect.. I tried to figure out pairing Bluetooth until. I realised there was none. There is no alarm installed either.
    Is it a case that I should have realised this before paying the money?
    Dealer is closed until Monday so haven't had a chance to contact them

    Try googling the advert it may pop up on another website or the old page might just be there. You would need a copy of it. It is sold as seen however it was sold as advertised and you can argue that as per the below responses (if they refuse to fit a bluetooth)


  • #49
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,611 Mod ✭✭✭✭L1011


    While the original ad would be very useful here, the email chain where they admit it was an error should be sufficient to show that it was advertised with it.


  • #50
    bmwfan
    Registered Users Posts: 98 ✭✭bmwfan


    try the small claims court its free to start the process and if they accept you pay the €25 then they send a letter to the garage this might be all you need to get them to fit the items
    lodge the case for 500


  • #51
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    CD2020! wrote: »
    Try googling the advert it may pop up on another website or the old page might just be there. You would need a copy of it. It is sold as seen however it was sold as advertised and you can argue that as per the below responses (if they refuse to fit a bluetooth)

    I contacted carzone. Ie and got a copy of the add. I also forwarded it to the dealer to prove they advertised the car with these included


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  • #52
    colm_mcm
    Registered Users Posts: 73,381 ✭✭✭✭colm_mcm


    Carzone use automated data, (I think from Jato) on their ads. It may have been added as a feature using data from the reg number.


  • #53
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    colm_mcm wrote: »
    Carzone use automated data, (I think from Jato) on their ads. It may have been added as a feature using data from the reg number.

    Even so, surely the dealer is responsible for proof reading the add


  • #54
    colm_mcm
    Registered Users Posts: 73,381 ✭✭✭✭colm_mcm


    Carzone have covered themselves for this in the terms and conditions anyway.


  • #55
    seagull
    Registered Users Posts: 2,340 ✭✭✭seagull


    Other option is you just hand the car back to the dealer for a full refund on the basis it's not what was advertised.


  • #56
    Umpalumpa
    Registered Users Posts: 523 ✭✭✭Umpalumpa


    seagull wrote: »
    Other option is you just hand the car back to the dealer for a full refund on the basis it's not what was advertised.

    Not too sure that would work, my car would probably just sit in their yard with them refusing to pay


  • #57
    CD2020!
    Registered Users Posts: 65 ✭✭CD2020!


    The only reason you'd go to small claims is if you want to return the car. Anything you do will cost more than if you pay for BT yourself. But i get it, its the principal. Maybe will have to chalk it up to a bad experience and leave them a bad review(factual).


  • #58
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,611 Mod ✭✭✭✭L1011


    CD2020! wrote: »
    The only reason you'd go to small claims is if you want to return the car. Anything you do will cost more than if you pay for BT yourself. But i get it, its the principal. Maybe will have to chalk it up to a bad experience and leave them a bad review(factual).

    Small Claims is entirely valid for looking for the cost of the non-supplied kit.


  • #59
    CD2020!
    Registered Users Posts: 65 ✭✭CD2020!


    L1011 wrote: »
    Small Claims is entirely valid for looking for the cost of the non-supplied kit.

    as per my full reply- I meant in the context of cost.


  • #60
    L1011
    Moderators, Business & Finance Moderators, Motoring & Transport Moderators, Society & Culture Moderators Posts: 67,611 Mod ✭✭✭✭L1011


    CD2020! wrote: »
    as per my full reply- I meant in the context of cost.

    Small Claims costs 25 quid.


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  • #61
    seagull
    Registered Users Posts: 2,340 ✭✭✭seagull


    Umpalumpa wrote: »
    Not too sure that would work, my car would probably just sit in their yard with them refusing to pay

    Give them a call and ask them. If they agree, you're sorted. If not, you carry on with small claims.


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