Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Revolut Megathread.

13567…206

Comments

  • #62
    andrew1977
    Registered Users Posts: 3,089 ✭✭✭andrew1977


    Can anyone help with this please ?

    I set up a revolut account for my other half.
    Installed the app, supplied the photo id , set up verified and complete.

    Try to add 10 euro the card so she can order the physical card, but when trying to top up with a Bank of Ireland debit card she gets a message at the verified by visa saying " please enter a valid verified by visa code "

    We have checked and double checked we are entering the right code, and also tried to top up using my permanent tsb card, same error.

    We have contacted revolut, they say must be an error with the card/bank, checked with the bank, no problem they say their side.

    Any clues on how to fix ?

    Thank you


  • #63
    andrew1977
    Registered Users Posts: 3,089 ✭✭✭andrew1977


    OmegaGene wrote: »
    Reset the visa password

    What do you mean ? Get a new text message with a code ?
    I have tried to top up with 2 different cards and same error each time.
    No matter how many times we try to top up revolut with new verified by visa codes , it just says " please enter a valid verified by visa code "

    We are using both cards with other apps/online shopping and its taking the verified by visa no hassle.

    Thanks


  • #64
    Kat1170
    Registered Users Posts: 3,588 ✭✭✭Kat1170


    masterboy123 wrote:
    Thanks so much. Is 200 dollars per day or month limit?


    Month


  • #65
    RoYoBo
    Registered Users Posts: 856 ✭✭✭RoYoBo


    andrew1977 wrote: »
    What do you mean ? Get a new text message with a code ?
    I have tried to top up with 2 different cards and same error each time.
    No matter how many times we try to top up revolut with new verified by visa codes , it just says " please enter a valid verified by visa code "

    We are using both cards with other apps/online shopping and its taking the verified by visa no hassle.

    Thanks

    I have no idea if this will work, but might be worth trying. If you have your own Revolut card, can you transfer the money from yours to hers? Other than that, have you any other card, eg credit card, that might be used?


  • #66
    [Deleted User]
    Posts: 0 ✭[Deleted User]


    msmx5 wrote: »
    Just noticed a "linked accounts" option in the settings. (maybe its been there for a while?)

    Seems like you can now share your "other" bank account transaction details with your revolut app so you can "view everything" in one convenient place! Hmm, not sure I'll be jumping to avail of that service. Irrespective of whether its Revolut or a more traditional bank offering it!

    UK banks only by the looks of it with possible exceptions of Ulster Bank, Starling and perhaps Danske. (Although selecting to add and Ulster Bank a/c bring me to a ulsterbank.co.uk page to enter login details so I suspect this is only currently available for UK accounts)

    KBC have offered this for quite some time.


  • Advertisement
  • #67
    andrew1977
    Registered Users Posts: 3,089 ✭✭✭andrew1977


    RoYoBo wrote: »
    I have no idea if this will work, but might be worth trying. If you have your own Revolut card, can you transfer the money from yours to hers? Other than that, have you any other card, eg credit card, that might be used?

    Yeah, it wont accept any card we try use on her revolut app .

    I can top up revolut card no problem using my card , which wont work on her app, and her own card wont work either.

    The bank and revolut have no answer for us as to whats wrong.

    I can top her account alright, but much easier long run that she tops up using her own card .

    Thanks


  • #68
    msmx5
    Registered Users Posts: 474 ✭✭msmx5


    andrew1977 wrote: »
    Yeah, it wont accept any card we try use on her revolut app .

    The card you are using to top up is in HER name? ie same name as the Revolut account?


  • #69
    andrew1977
    Registered Users Posts: 3,089 ✭✭✭andrew1977


    msmx5 wrote: »
    The card you are using to top up is in HER name? ie same name as the Revolut account?

    Yes , same name on the Visa debit card as the Revolut account .

    Very puzzling , nobody on the bank support side or Revolut side can help.


  • #70
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    I'm new to Revolut. I recently got a card so my daughter could use it. She attempted to pay for something in a major city centre store and it was declined so she paid cash.
    I went on chat on the app but it's no help. It seems to be one of the automated ones that pick out a keyword and send unhelpful links to help that doesn't answer the question. I can't see any other customer service options.
    What can I do? I'm assuming something with verification is not complete.


  • #71
    Fann Linn
    Registered Users Posts: 7,770 ✭✭✭Fann Linn


    tina1040 wrote: »
    I'm new to Revolut. I recently got a card so my daughter could use it. She attempted to pay for something in a major city centre store and it was declined so she paid cash.
    I went on chat on the app but it's no help. It seems to be one of the automated ones that pick out a keyword and send unhelpful links to help that doesn't answer the question. I can't see any other customer service options.
    What can I do? I'm assuming something with verification is not complete.

    Had you got it activated on your 'phone?
    Did you have the settings correct, ie for swipe payments, location, atm etc?
    Was the card unlocked?


  • Advertisement
  • #72
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    Sould location-based security, swipe payments and atm withdrawals all be set to on?

    I also clicked "verify email" from the email received but I'm getting a message: verification token outdated.

    Is there no customer service? the in-app chat support doesn't help.


  • #73
    listermint
    Registered Users Posts: 33,576 ✭✭✭✭listermint


    tina1040 wrote: »
    Sould location-based security, swipe payments and atm withdrawals all be set to on?

    I also clicked "verify email" from the email received but I'm getting a message: verification token outdated.

    Is there no customer service? the in-app chat support doesn't help.


    No they shouldn't unless she has your phone. Turn of swipe payments and ATMs. Leave the location off.


  • #74
    AulWan
    Closed Accounts Posts: 1,653 ✭✭✭AulWan


    I stopped using Revolut and went back to my regular bank's debit card after a few weeks as I found Revolut very unrealiable. Transactions were regularly declined even though there was never an issue with funds. It ended up being more hassle then it was worth.


  • #75
    listermint
    Registered Users Posts: 33,576 ✭✭✭✭listermint


    AulWan wrote: »
    I stopped using Revolut and went back to my regular bank's debit card after a few weeks as I found Revolut very unrealiable. Transactions were regularly declined even though there was never an issue with funds. It ended up being more hassle then it was worth.

    Been using it since 2015 extremely successfully.


  • #76
    martyoo
    Closed Accounts Posts: 872 ✭✭✭martyoo


    Did she try and tap? I know for the first transaction you have to use the pin. I've never had any issues with using the card.


  • #77
    AulWan
    Closed Accounts Posts: 1,653 ✭✭✭AulWan


    I've heard loads of people say the same, which is why I was disappointed. But honestly, out of every ten attempts to pay with it, four would be declined (totally randomly) and then I'd have to root out my other card. I gave up in the end. Too much hassle.


  • #78
    Simi
    Registered Users Posts: 1,864 ✭✭✭Simi


    AulWan wrote: »
    I've heard loads of people say the same, which is why I was disappointed. But honestly, out of every ten attempts to pay with it, four would be declined (totally randomly) and then I'd have to root out my other card. I gave up in the end. Too much hassle.

    Turn off location based security and leave it off. It's the cause of most rejected payments. I use it for all my day to day transactions and it's very rare that I have an issue


  • #79
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    I'll try it myself.

    Strange that there is no customer serrvice ? Or am I missing something?

    It would be good if support could confirm the card is set up ok.


  • #80
    AulWan
    Closed Accounts Posts: 1,653 ✭✭✭AulWan


    Simi wrote: »
    Turn off location based security and leave it off. It's the cause of most rejected payments. I use it for all my day to day transactions and it's very rare that I have an issue
    Thanks for the info. I might try that, it would be handy as I'd like to have a seperate card for some things.


  • #81
    Truckermal
    Registered Users Posts: 6,048 ✭✭✭Truckermal


    Try Tweeting them it normally works very well or Faceache.


  • Advertisement
  • #82
    Bojill
    Registered Users Posts: 344 ✭✭Bojill


    tina1040 wrote: »
    I'll try it myself.

    Strange that there is no customer serrvice ? Or am I missing something?

    It would be good if support could confirm the card is set up ok.

    I haven't used the help function recently, but it used to be the case that if you typed 'agent' while in the automated chat, you would be connected to a human.
    It could take a very long time to get a reply sometimes, but you would get a notification on the phone when they replied.


  • #83
    listermint
    Registered Users Posts: 33,576 ✭✭✭✭listermint


    tina1040 wrote: »
    I'll try it myself.

    Strange that there is no customer serrvice ? Or am I missing something?

    It would be good if support could confirm the card is set up ok.

    There is customer service.. the agents pop on if your questions cannot be answered by the bot.

    You must recognise it's half ten at night. Customer service as with all banks would-be office hours.


  • #84
    [Deleted User]
    Posts: 3,656 ✭✭✭[Deleted User]


    AulWan wrote: »
    I've heard loads of people say the same, which is why I was disappointed. But honestly, out of every ten attempts to pay with it, four would be declined (totally randomly) and then I'd have to root out my other card. I gave up in the end. Too much hassle.

    You also have a limit of contactless taps you can use per day. After that payment is declined unless you reset contactless which takes about 5 seconds !
    I love Revolut , you just need to know how to use it . I found their “help” very good , you can get a customer support agent easily .


  • #85
    lawred2
    Registered Users Posts: 24,258 ✭✭✭✭lawred2


    AulWan wrote: »
    I stopped using Revolut and went back to my regular bank's debit card after a few weeks as I found Revolut very unrealiable. Transactions were regularly declined even though there was never an issue with funds. It ended up being more hassle then it was worth.

    Been using it since launch. Only once had a transaction declined and that was because of location disparity.


  • #86
    dartboardio
    Registered Users Posts: 2,436 ✭✭✭dartboardio


    Revolut is very easy to use. Easier than most EU banks.

    You'll only have difficulty if you don't read the instructions. The card probably got declined as you have to enter the pin for the very first transaction.


  • #87
    Mwengwe
    Registered Users Posts: 454 ✭✭Mwengwe


    Getting conflicting info about this:

    is it possible to set up a direct debit in pounds? I set one up recently and all seemed to go through ok but it's now telling me that the first payment failed.

    Also is there a reason people distrust Revolut for paying direct debits?


  • #88
    Midlife crisis man
    Registered Users Posts: 132 ✭✭Midlife crisis man


    Can anybody help me with this. I'm trying to send money back from my revolut account to my bank account but the app isn't letting me add a beneficiary. The button is greyed out when I enter my bic/iban

    This happen to anyone else?

    I tried logging out and back in again and updating the app and still no joy


  • #89
    masterboy123
    Registered Users Posts: 5,713 ✭✭✭masterboy123


    Are they still giving money for inviting friends?


  • #90
    Spocker
    Moderators Posts: 6,851 ✭✭✭Spocker


    masterboy123 wrote: »
    Are they still giving money for inviting friends?

    Check in the App, it'll be on your dashboard if its available


  • Advertisement
  • #91
    maik3n
    Registered Users Posts: 521 ✭✭✭maik3n


    Just wanted to clarify something on using revolut for other currencies.

    If I purchase something online with, say, the dollar/sterling price, does it make any difference in terms of revolut cost if I make the purchase straight off versus converting some money in the app first. Or is it just one and the same?

    As in, will Revolut charge the same amount on my card in euro, as they would have if I had converted some funds to sterling/dollars first? :confused:


Advertisement