E global central

So I ordered a Surface Pro 7 i5 (for a bargain price too of €650 with shipping) but when your used to Prime, a 37 day wait with only an automated email response every 3 days from "Markus" is ridiculous. That being said, if you are patient - you can get a great deal!

My advice is to ignore the eGlobal tracking, its completely fake updates at 12AM daily and is based on the date of the ID being generated into the URL (you can test this by changing the ID in the URL and checking it the next day. Your DPD tracking is the one you want to get (and wait on).

Dec 27th - Ordered
Jan 6th - DPD tracking activated (Order information has been transmitted to DPD)
Jan 13th - Dispatched (email alert from eGlobal)
Jan 26th - In Transfer (Belgium)
Jan 28th - In Transfer (Netherlands)
Feb 1st - In Transfer (Athlone)
Feb 2nd - Delivered

Immelman wrote: »

Escalated case with PayPal on the 15/1 they keep on pushing out the date. Latest date on PayPal now 22/2. Majorly pissed off with Eglobal, GLS and PayPal never again

Sorry to hear that. I had thought about buying a new lens but not worth the risk even though all went ok for me. Hopefully you will get sorted soon.

Immelman wrote: »

PayPal have denied my claim saying that the vendor provided them proof of delivery. When I open the link they provided they are still out for delivery since 23/12. To take the biscuit I even sent PayPal a email that I received from GLS that my package was officially lost I am so pissed with them all

Then it's up to GLS insurance to sort you,fierce unlucky boy

Unfortunately I'm in a situation fighting with eGlobalcentral for a refund for couple of items worth €240 in total (incl. insurance!). The GLS tracking number shows the parcel to be "stuck" in Carvin/France since January the 19th:eek:.
And absolutely no movement on it since. Opened up PayPal claim first on 22nd of February (yes, I'm a very patient person!), no response from eGlobal whatsoever. So waited for another two weeks and escalated the case to PayPal. EGlobal came back with a tracking link as a response:rolleyes:

PayPal currently keeps pushing the resolution date, as of today 21st of March expected to be case closed.

I also rang GLS Ireland and they confirmed the package has never landed in Ireland and might be more than likely a LOST ITEM case.

EGlobal order changed to PayPal reversed in the meantime. Does that mean I will get the money back? Also did anybody else dealing with eGlobal go through a lengthy refund process happening as well?:(

Pxddy wrote: »

I have ordered Samsung Galaxy s20 plus from eglobal eu
They showed tracking on their website till when parcel reached in Europe. After that it was linked to GLS and now it's 3rd day today it is stuck in Carvin, France.
18/03/2021 08:57
The parcel has reached the parcel center.
France CARVIN
18/03/2021 05:15
The parcel has reached the parcel center.
France CARVIN
18/03/2021 05:15
The parcel has left the parcel center.
France CARVIN
17/03/2021 04:47
The parcel has reached the parcel center.
France CARVIN
17/03/2021 04:47
The parcel has left the parcel center.
France CARVIN
16/03/2021 17:39
The parcel has left the parcel center.
France CARVIN
15/03/2021 22:10
The parcel has left the parcel center.
Netherlands
15/03/2021 22:09
The parcel was handed over to GLS.
Netherlands
09/03/2021 07:15
The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS.

I'd say you are still fine and all you can do is to keep waiting. Give it at least a full week, perhaps even 2 weeks for the next update to go through. EGlobalcentral can be slow...very slow.

My cargo's been stuck in Carvin since January the 19th 2021... and still no PayPal refund:pac: PayPal pushed the estimated case closure to 25th of March. I don't like it a bit:/

Mr Crispy wrote: »

It's been a while since I've been in the Photography forum. What's the state of play with E Global these days? Is E-Infinity still the better bet?

Never mind, think I'll go with Panamoz as it turns out!

Dinarius wrote: »

Can someone please remind me of the name of the Dutch-based company that does similar cut price gear to Eglobal?

Thanks.

D.

Is it Belsimpel? Although they're not always as cheap as Eglobal.

Amik wrote:

My camera malfunctioned and I contacted the manufacturer. They agreed the camera requires repair under warranty but I need to arrange it through eglobalcentral who want me to send it to Hong Kong.

That's the risk one takes when buying "grey market" goods.

Thought I'd share my ongoing PayPal refund torture from eGlobal central. So believe or not PayPal just got back to me, the buyer looking for another evidence, lemme quote here: the proof of shipment showing item received:eek:

PayPal now says that eGlobal Central provided them with good enough evidence that the they shipped the item. At no point did I question that, but OK:pac:.

The tracking information clearly states, on both GLS Group EU website and Netherlands GLS website that the item's last known location was on January 19th(!) in Lille/Carvin in France.

How exactly am I supposed to provide a proof of shipment showing item received when it hasn't been received in 1st place!?

Fun fact: I've paid the extra fee for eGlobal's Insured Economy Shipping in case the item purchased gets delivered damaged/not as described/missing parts or ... wait for it... if it gets lost in transit. I purchased the thing on December 27th 2020. Four months later: no item, no refund.

I must wonder what is PayPal's protection good for then:mad: I mean even rang GLS Ireland and their agent confirmed (over the phone) the item never landed in the country!


Anyway, I shall hear from PayPal within the next 3 days...

Oletimer wrote: »

Do not give up. Stick with it. PayPal will come good in the end.


I had the same experience dealing with that Chinese company, based in Hong Kong that I railed against having bought a lens from them on Black Friday November.


For some weird reason, PayPal charged me £12 claiming that TobyDeals-UK had not received a final instalment as part of their Pay in 3 scheme. After blowing my top at them, showing them evidence, they refunded that charge.

Thanks for your kind support:). It's a nightmare, so it is. Mind to share what kind of evidence did you actually have to use to win the PayPal claim in your favour? Because my only evidence is GLS website tracking information, which PayPal seems to believe as if the bloody thing from eGlobal got delivered. But it's crystal clear from the tracking progress that it got stuck in France more than 60 days ago:(

Oletimer wrote: »

As the item I purchased, a lens, was bought under the PayPal-offered Pay in 3 scheme, which was linked to my Debit Card, after 2 instalments,when the Chinese company claimed they had not received the 3rd and final instalment, PayPal instantly took their side.



I threatened to take PayPal to the Financial Services Authority by producing a snapshot of the actual debit card deduction from my bank.


That made PayPal backtrack and they made the refund. Hope this helps you.

Ah alright. I'm in a different position, but another ex eGlobal buyer positive feedback experience gives me some hope for winning the claim. Fingers crossed:o

FINAL UPDATE:
Right so, just a quick note here - PayPal's decided in my favour today. I'm relieved, there was €240 at stake. Had to do a good bit to get there. Quoted eGlobal Central website on their insurance policy, provided GLS EU and Netherlands tracking links as circumstantial evidence. Seems like that did the trick. So yeah, after more than 120 days, it's all good again:p

What a good salutary lesson to all, and thanks to all the posts warning to steer away from eGlobal.

Likewise, I add, be aware how eBay adds its own Seller Feedback in between asking Buyers for Feedback when purchases are made. In March 2021, I ordered a wireless remote control for my Nikon system, an alternative to Nikon's own branded remote, which is very expensive, so got it from a Korean seller on eBay.

They took even longer than Hong Kong-based and China-based dealers, as it took them over 2 months to deliver a small package. When I went to add a negative Feedback, lo and behold, eBay have added their own glowing Feedback to sweeten a Seller !!:mad:

So, beware of eBay buffing up dodgy Sellers.

I have placed many orders over the years.
Never had a problem.
Just email them at: support@eglobalcentraleu.com.
They will send your order.

Sanjuro wrote: »

Yeah, I too am waiting on an order. I emailed them 2 days ago and yet to hear back. I've ordered from them in the past without issue. Hope I don't have an issue this time.

No reply to my email either but this morning i got a tracking number for ups from them so it all looks good now