Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi all,
Vanilla are planning an update to the site on April 24th (next Wednesday). It is a major PHP8 update which is expected to boost performance across the site. The site will be down from 7pm and it is expected to take about an hour to complete. We appreciate your patience during the update.
Thanks all.

Aer Lingus voucher

2

Comments

  • #32
    SouthernBelle
    Registered Users Posts: 1,042 ✭✭✭SouthernBelle


    Rodney Bathgate wrote: »
    Still waiting since 25th March. Luckily I have the patience of Job.

    I applied that week too and got my voucher after 8 weeks. Definitely follow up with them. I found I got the best response via Twitter.


  • #33
    Rodney Bathgate
    Closed Accounts Posts: 3,445 ✭✭✭Rodney Bathgate


    Thanks both, I had assumed that was still expected wait time based on the various updates to date.

    Rang them just now and hopefully should have it in a week or so.


  • #34
    random_banter
    Registered Users Posts: 614 ✭✭✭random_banter


    Rodney Bathgate wrote: »
    Thanks both, I had assumed that was still expected wait time based on the various updates to date.

    Rang them just now and hopefully should have it in a week or so.

    I'm still waiting since 20th March. Heard from them in August and they'd run into a problem since I bought my flight in CHF and they can't issue vouchers in that currency. Confirmed I would accept it in euro. Nothing since. I did contact customer service since then, twice and got the usual "will be with you soon" answer. Good to hear they aim to clear all these by end of Sept.


  • #35
    miezekatze
    Registered Users Posts: 1,341 ✭✭✭miezekatze


    miezekatze wrote: »
    I was due to fly in mid May, requested voucher in the beginning of May, still waiting. I asked for an update twice, but just got standard responses that I'll get it in the next few weeks. It seems really random, some people get theirs within 2 months and others are still waiting since March.

    I just got mine today after following up again a few days ago. Glad that's finally sorted.


  • #36
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    I got an email from Aer Lingus today telling me that my return flight from Faro has been cancelled. As I have already requested a refund for both outbound and return flights, this is largely irrelevant, but I guess it means there's going to be an even longer queue for refunds.


  • Advertisement
  • #37
    Dinkie
    Registered Users Posts: 1,291 ✭✭✭Dinkie


    Rodney Bathgate wrote: »
    Still waiting since 25th March. Luckily I have the patience of Job.

    Same here..... Want to book more flights, but refuse to book Aerlingus until I get my voucher!

    I might book them with Ryanair instead. Got my voucher back from there within 2 weeks!


  • #38
    penelope2012
    Registered Users Posts: 227 ✭✭penelope2012


    I got an email today saying flight to Prague and back at the end of October are now cancelled and I can apply for voucher or refund.
    When i click the refund part it just brings me into an information section.
    when I go into the refund section it clearly says saver flights will not be refunded. I know this is wrong in my case as it is not my fault the flight isn't going! What form did you fill for your refund?
    wench wrote: »
    Go with the refund, at least they are doing those properly.
    I had a flight booked for Sept, they cancelled it 1/8, got refund 11/8


  • #39
    wench
    Registered Users Posts: 1,630 ✭✭✭wench


    The form is here, ignore that is says it is for post travel.
    https://www.aerlingus.com/support/forms/post-travel-enquiry/

    Under "Issue" I selected EC261, and in the comments put that the flight was cancelled due to Covid


  • #40
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    abff wrote: »
    I got an email from Aer Lingus today telling me that my return flight from Faro has been cancelled. As I have already requested a refund for both outbound and return flights, this is largely irrelevant, but I guess it means there's going to be an even longer queue for refunds.

    Got an email on Friday telling me that my refund has been approved. Be interesting to see how long it takes.


  • #41
    penelope2012
    Registered Users Posts: 227 ✭✭penelope2012


    I am still waiting 4 weeks now
    quote="abff;114967083"]Got an email on Friday telling me that my refund has been approved. Be interesting to see how long it takes.[/quote]


  • Advertisement
  • #42
    goingnowhere
    Registered Users Posts: 4,132 ✭✭✭goingnowhere


    abff wrote: »
    Got an email on Friday telling me that my refund has been approved. Be interesting to see how long it takes.

    3-5 days it will appear based on my experience


  • #43
    OnDeBanks
    Registered Users Posts: 38 ✭OnDeBanks


    Still waiting since the 24th March.


  • #44
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    OnDeBanks wrote: »
    Still waiting since the 24th March.

    If they have confirmed that you are entitled to a refund, it shouldn’t take anything like that long. When did you last follow up with them?


  • #45
    Stark
    Registered Users Posts: 20,890 ✭✭✭✭Stark


    I had to harass them twice on Twitter to get mine.


  • #46
    OnDeBanks
    Registered Users Posts: 38 ✭OnDeBanks


    abff wrote: »
    If they have confirmed that you are entitled to a refund, it shouldn’t take anything like that long. When did you last follow up with them?

    It was approved more or less straight away. Logged a case with them after a month or so. Sent 3 follow up emails with no response. Was on webchat with them last week. Same old working through the backlog excuse.


  • #47
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    OnDeBanks wrote: »
    It was approved more or less straight away. Logged a case with them after a month or so. Sent 3 follow up emails with no response. Was on webchat with them last week. Same old working through the backlog excuse.

    I think working through the backlog might be a credible excuse if everyone was suffering the same delay. But the length of time taken for refunds to be received seems to vary widely from case to case.

    At this stage, I'd keep hounding them if I was you.


  • #48
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    abff wrote: »
    Got an email on Friday telling me that my refund has been approved. Be interesting to see how long it takes.

    It was credited to my account on Wednesday. So, only 3 working days after their email.


  • #49
    Eldrew
    Registered Users Posts: 60 ✭✭Eldrew


    Eldrew wrote: »
    Hi All - I was due to travel at beginning of June but applied for voucher on May 7th and got confirmation email straight back saying my booking was now cancelled and my voucher would be with me shortly. Have heard nothing since - should I be concerned? No rush as I'm not going anywhere any time soon but want voucher confirmed.


    Have been engaging with Aer Lingus via twitter and have been told 3 times that my voucher was processed on Sep 15th and to expect an email. Its now 5 weeks later, no email and they are not responding on Twitter :mad: Anyone similar experiences?


  • #50
    Rodney Bathgate
    Closed Accounts Posts: 3,445 ✭✭✭Rodney Bathgate


    Eldrew wrote: »
    Have been engaging with Aer Lingus via twitter and have been told 3 times that my voucher was processed on Sep 15th and to expect an email. Its now 5 weeks later, no email and they are not responding on Twitter :mad: Anyone similar experiences?

    Yes, waiting from a refund that was requested in March. Was told it was ‘escalated’ more than 6 weeks ago and would be issued within a week. Waited two weeks, called them, still being processed. Waited another two weeks, called them, still being processed.


  • #51
    abff
    Registered Users Posts: 5,716 ✭✭✭abff


    My impression is that getting a voucher takes a lot longer than getting a refund. This seems counter-intuitive, but it certainly seems to be the case, based on what I’ve seen posted on this thread.

    I’ve no idea why there is such a delay in the refund for Rodney B, but I would just keep the pressure on them.


  • Advertisement
  • #52
    OnDeBanks
    Registered Users Posts: 38 ✭OnDeBanks


    abff wrote: »
    I think working through the backlog might be a credible excuse if everyone was suffering the same delay. But the length of time taken for refunds to be received seems to vary widely from case to case.

    At this stage, I'd keep hounding them if I was you.

    I finally got my voucher. It only took 7 months...


  • #53
    Draco
    Subscribers Posts: 1,911 ✭✭✭Draco


    Draco wrote: »
    Still waiting for mine as well - applied in March. Does anyone know what the best way to contact them about it is?
    My voucher finally turned up 7 months later. What a shambles of a system that it took so long.


  • #54
    random_banter
    Registered Users Posts: 614 ✭✭✭random_banter


    My voucher also arrived this week after much back and forth since the 20th March.

    Would love to book something right away but not feeling very optimistic about Jan/Feb travel at the moment.


  • #55
    GazzaL
    Registered Users Posts: 1,395 ✭✭✭GazzaL


    I requested a refund for one flight six weeks ago and requested a voucher for another flight yesterday. It'll be interesting to see how long it takes... I'd happily take a voucher for both, I want to book different flights but it's a balls having to wait so long.


  • #56
    Living Off The Splash
    Registered Users Posts: 2,103 ✭✭✭Living Off The Splash


    OnDeBanks wrote: »
    I finally got my voucher. It only took 7 months...

    I got mine from Ryanair with a 4 months use by date......so consider yourself lucky in comparison.

    Ryanair just have to be unpleasant 'till the end.


  • #57
    Lefty2Guns
    Registered Users Posts: 712 ✭✭✭Lefty2Guns


    Being chasing Aerlingus for flight vouchers since start of May.

    Contacted customer care today and they basically told me they could do nothing for me at this stage. Absolute disgrace.


  • #58
    penelope2012
    Registered Users Posts: 227 ✭✭penelope2012


    I sent a message on twitter to them, they replied asking for all the details, then 3 days later sent me a twitter message saying the money would be in my account within 5 days. It took 3. I didn't tweet I just sent the message and after months of waiting I at last got my voucher.
    Lefty2Guns wrote: »
    Being chasing Aerlingus for flight vouchers since start of May.

    Contacted customer care today and they basically told me they could do nothing for me at this stage. Absolute disgrace.


  • #59
    Lefty2Guns
    Registered Users Posts: 712 ✭✭✭Lefty2Guns


    penelope2012 wrote: »
    I sent a message on twitter to them, they replied asking for all the details, then 3 days later sent me a twitter message saying the money would be in my account within 5 days. It took 3. I didn't tweet I just sent the message and after months of waiting I at last got my voucher.

    Sent them a message over Twitter myself. They came back requesting information on the booking reference etc. Have heard nothing since I responded.


  • #60
    SimpleLogic
    Registered Users Posts: 663 ✭✭✭SimpleLogic


    Applied for a voucher June 8th(5 months ago), still haven't received a voucher.

    Voucher terms and conditions seem to have changed since I applied. I should have taken a screenshot so I have no evidence but I'm nearly sure there was no limit to when the voucher expires(now 5 years. other sections conflict and say no limit so not clear) and which currency the voucher would be provided.

    The currency is a problem for me as booked flying to Ireland(in dollars), aerlingus will provide me with a dollar currency voucher. I will soon be living back in Ireland. When booking new flights from Ireland, I will not have the option to use this voucher in dollars.


  • Advertisement
  • #61
    Lefty2Guns
    Registered Users Posts: 712 ✭✭✭Lefty2Guns


    Just to update on this, getting some feedback via the Twitter route. Said they are escalating my voucher claim further.


Advertisement