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10-01-2021, 09:24   #1
long_b
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ParcelMotel refund?

Has anyone managed to get a refund for unused credit in their ParcelMotel account?

If so how did you get it?
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10-01-2021, 09:25   #2
iwillhtfu
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Just send them an email with your PMid and they'll refund you. I contacted them through twitter.
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10-01-2021, 11:30   #3
long_b
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Quote:
Originally Posted by iwillhtfu View Post
Just send them an email with your PMid and they'll refund you. I contacted them through twitter.
How long did it take for you?
I sent a mail 20 days ago and nothing back (apart from an automated Zendesk reply)
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11-01-2021, 19:37   #4
lordsheepface
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i'm in their helpdesk queue too so it's not just you. they just don't have the staff to handle stuff efficiently it seems. shame because they were once top notch.
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12-01-2021, 14:07   #5
grimeire
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@long_b


Thanks for the thread i had totally forgot i even had 30 in that account.



Quote:
Originally Posted by iwillhtfu View Post
Just send them an email with your PMid and they'll refund you. I contacted them through twitter.

How did they actually refund you via bank transfer?


For anyone else who doesnt have a twitter account here is there email address.



support@parcelmotel.com
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12-01-2021, 15:17   #6
gzoladz
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Are they definitely not going to provide an alternative? Maybe a virtual address in the continent?

I'd give them some time to get themselves in order. Having said that, I have very little money with them left.
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28-01-2021, 19:04   #7
long_b
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They got back on to me there.
Said they'd send a refund via PayPal
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28-01-2021, 19:38   #8
monaghanmissus
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How long did your reply take?
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28-01-2021, 20:11   #9
long_b
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Quote:
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How long did your reply take?
First contacted on 21/12
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28-01-2021, 21:24   #10
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Thanks! Emailed around 10 days ago so will be interesting to see!
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29-01-2021, 08:54   #11
grimeire
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Emailed on the 12th and all i got back was they opened a ticket and expect a response in 3-4 days.


Checked my junk/spam folder and had nothing since.
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05-02-2021, 16:04   #12
grimeire
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been 20+ days since i first contacted them and they finally responded to say they are refunding me via paypal and it may take up to 15 days to appear in my paypal account
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12-04-2021, 13:59   #13
grimeire
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Still waiting on the refund now since January.

Anytime i contact them to ask them why its taking so long they just say sorry and say they will escalate with accounts manager.

Terrible service.
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12-04-2021, 14:02   #14
endacl
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Quote:
Originally Posted by grimeire View Post
Still waiting on the refund now since January.

Anytime i contact them to ask them why its taking so long they just say sorry and say they will escalate with accounts manager.

Terrible service.
In fairness, their business model has pretty much just collapsed?
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12-04-2021, 14:04   #15
long_b
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Quote:
Originally Posted by grimeire View Post
Still waiting on the refund now since January.

Anytime i contact them to ask them why its taking so long they just say sorry and say they will escalate with accounts manager.

Terrible service.
Same
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