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03-07-2015, 09:13   #106
 
Join Date: May 2015
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Originally Posted by mymo View Post
Just snapped a couple of receipts and it says only 7 snaps left this month?

I've snapped 3!
Are you only allowing 10 per month now?
If so its not worth using the app, it would take forever to get cash back.
Hey Mymo, I realised you are probably referring to the number of non-grocery receipts remaining for the month. Each month we will reward cash back to a maximum of 40 grocery receipts and 10 non-grocery receipts, a total of 50 receipts. After you snap a grocery receipt we will tell you how many receipts you have remaining and the same with non-grocery receipts. The receipts you snapped were probably non-grocery receipts and you have 7 non-grocery receipts remaining for the month . If you snap a grocery receipt you will notice a higher total.
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03-07-2015, 09:27   #107
mymo
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Ok thanks, I just tried a grocery one and it says 39 left, but now it won't connect to the server to snap another, I'll keep trying
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03-07-2015, 10:31   #108
 
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Hey Mymo, do you have a good internet connection at the moment? Are you using WiFi or 3G?

Thanks,
David
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03-07-2015, 10:35   #109
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I've tried both 3G and wifi, able to get on boards, email etc, Internet is fine, still won't upload.
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03-07-2015, 10:55   #110
 
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I've tried both 3G and wifi, able to get on boards, email etc, Internet is fine, still won't upload.
Hey Mymo, I will check this problem with my colleagues and return back to you as soon as possible.

Thanks,
David
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03-07-2015, 10:59   #111
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It's fine again now, after three cancelled attempts (closed app and went back in and started again), it's gone through now.
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03-07-2015, 11:05   #112
 
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Hey Mymo, that is good news! Our app does require a strong signal to function so it is possible that you experienced a slight drop in your connecetion.

David
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07-07-2015, 16:42   #113
Toto Wolfcastle
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Howdy, having the same Cashback+ issue as I had before. Snapped it on the 4th and I haven't received the Cashback yet.
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07-07-2015, 17:34   #114
 
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Originally Posted by Bobblehead Panda View Post
Howdy, having the same Cashback+ issue as I had before. Snapped it on the 4th and I haven't received the Cashback yet.
Hey Bobblehead Panda,

I just processed the cash back claim you snapped on 4th July and I rewarded you with some bonus cash back to apologise for the delay. We sent you a confirmation for the cash back claim.

Thanks,
David
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07-07-2015, 18:00   #115
Toto Wolfcastle
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Thanks David, really appreciate your help.
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08-07-2015, 20:27   #116
Pretty Polly
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Hi David. I've had a problem uploading some receipts. Sometimes I get an email back saying that the receipts can't be read. It happened this evening with 2 receipts, so I tried again and took clearer pictures. Those 2 receipts still weren't able to be read though. It's also happened before with very long supermarket receipts.
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09-07-2015, 12:11   #117
 
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Hi David. I've had a problem uploading some receipts. Sometimes I get an email back saying that the receipts can't be read. It happened this evening with 2 receipts, so I tried again and took clearer pictures. Those 2 receipts still weren't able to be read though. It's also happened before with very long supermarket receipts.
Hey Pretty Polly,

Thanks for your post!

Can you PM me the email on your Reep account and I will check what is happening to your receipts. I will reward you for the receipts you snapped.

Thanks,
David
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14-07-2015, 13:46   #118
Galadriel
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I scanned in 3 receipts yesterday and 1 today but have not received any reep cents or emails. Cheers.
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14-07-2015, 14:09   #119
 
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Hey Galadriel,

I have your login email from a previous conversation and I will check your account. I will ensure your receipts are rewarded with cash back.

Thanks,
David
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14-07-2015, 14:10   #120
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Originally Posted by Reep Rewards: David View Post
Hey Galadriel,

I have your login email from a previous conversation and I will check your account. I will ensure your receipts are rewarded with cash back.

Thanks,
David
Many thanks David.
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