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08-11-2019, 11:39   #106
treenytru
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Same experience here.
Currently on rolling contract 15 euro a month with 3.
Told them I got my sim from gomo (which I have) and wanted to check if they could price match.
They told me best they could do was 20 a month. RE-iterated I was already on 15 a month so if that was the best they could do I'd just move to gomo and asked how could I cancel with 3
Then told me they'd chat to the supervisor ...back a minute later with 10 euro offer effective 15th November.
All completed in about 10 mins on webchat
Very happy bunny...cheers OP for giving me the push to ask!
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08-11-2019, 12:08   #107
AdMMM
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I'm on Three Business (essentially the old O2 network) and was somewhat hillariously told:

"As you are a business customer so there is no such offers on business account , however you can check for the Prepay offers by visiting the nearest 3 store."

I couldn't be bothered to push them further. The business side obviously isn't hemorrhaging customers as much as the consumer part of the business but I did think they could have a better stock answer and offer to work on addons or new phone to try keep me paying the same price!

Oh well, I'm now saving €40 a month with GoMo. The only area that it's worse is roaming charges but both Three and GoMo were prohibitively expensive here meaning I just get a local sim when travelling.

Last edited by AdMMM; 08-11-2019 at 12:15.
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08-11-2019, 14:08   #108
PatM65
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Thanks to the OP I've successfully changed from a 30 day SIM only contract to €10 per month with 3.

However I am now having major difficulty cancelling my order with GoMo! I've messaged them three times with the usual notification that they would respond within 24 hours but still haven't heard a thing. My GoMo says the order is in progress.

Any suggestions on how to cancel or any other way of contacting them?

P
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08-11-2019, 15:32   #109
amber2
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I’m On a 30 day rolling contract €30 pm, they offered me a discount of €10, so €20 per month for 12 months, I said no and asked for cancellation to be processed. So here’s hoping for a call back with a better offer.
Call back received and Got the €10 offer, thanks a million OP.
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08-11-2019, 16:05   #110
PatM65
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Got it sorted

Quote:
Originally Posted by PatM65 View Post
Thanks to the OP I've successfully changed from a 30 day SIM only contract to €10 per month with 3.

However I am now having major difficulty cancelling my order with GoMo! I've messaged them three times with the usual notification that they would respond within 24 hours but still haven't heard a thing. My GoMo says the order is in progress.

Any suggestions on how to cancel or any other way of contacting them?

P
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08-11-2019, 17:13   #111
BelovedAunt
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Lads if you're on pay as you go can you change to bill for €10 per month?
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08-11-2019, 17:41   #112
punisher5112
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Lads if you're on pay as you go can you change to bill for €10 per month?
It isn't bill.... It 30 day rolling contract
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08-11-2019, 18:14   #113
johnnykilo
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I got the new offer at lunchtime with a little persuasion. The girl said it would be active from the next billing cycle. Did anyone get an email afterwards to confirm the new contract, and if so how soon did you get it?
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08-11-2019, 18:26   #114
sunbeam
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I asked for written confirmation and was told that the chat transcript would serve as that. I emailed a copy to myself.
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08-11-2019, 21:40   #115
silver2020
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Originally Posted by johnnykilo View Post
I got the new offer at lunchtime with a little persuasion. The girl said it would be active from the next billing cycle. Did anyone get an email afterwards to confirm the new contract, and if so how soon did you get it?
Its not a new contract, its same contract (30 day rolling) with a different price. So I don't think there's anything for them to send
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08-11-2019, 23:53   #116
tgdaly
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Its not a new contract, its same contract (30 day rolling) with a different price. So I don't think there's anything for them to send
I asked the girl for confirmation and she just said the txt of the conversation could be saved as proof. Wouldn't seem to let me email the transcript on my phone so just screenshoted the important bits
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12-11-2019, 13:53   #117
etxp
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Originally Posted by johnnykilo View Post
I got the new offer at lunchtime with a little persuasion. The girl said it would be active from the next billing cycle. Did anyone get an email afterwards to confirm the new contract, and if so how soon did you get it?
I got an email the next day saying I was changed to the 30E SIMO plan. even though I agreed to the 20 SIMO plan. My contract doesn't end until 26th of November though so im just gonna call up and cancel once its up and threaten the GOMO move.
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12-11-2019, 22:35   #118
Aquos76
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I rang them up on last Saturday, told them I had already moved two numbers from them and was in the process of moving the final number to Gomo, like others here, was offered the deal for 20pm, im currently paying 15pm for it with them, old ID customer offer. He then offered me the deal for 15e a month and I refused, then he finally offered to match the GoMo deal for 12 months, same 30 day rolling contract.

Email came through about 10 mins after the call ended

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12-11-2019, 22:48   #119
puddles22
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they tried to give me 15 euro i said that others had got it for 10 , they changed me to 10 for 12 month rolling contract
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14-11-2019, 11:26   #120
Nail Varnish Junkie
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Cheer to the OP for the tip off! I also got reduced from €30 p/m rolling contract to €9.99 p/m for 12 months. Nice little saving.
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