buyitdirect.ie - what are they like?

Bought a Range master style Beko oven from them... EUR 780 including delivery (purchased in last early May 2017) ... doing well to find anything similar in brick n mortar shops for less than EUR 1,200 (except one which has a large single oven - not the spec wanted)... so far... very happy with purchase... delivered in less than 2 weeks ... in terms of dealing with this website... no complaints. Will see if the Beko brand oven holds up its part of the bargain over the next few years.

I bought a laptop few days ago.
First they sent me mail there was problem with payment, after 2 days they explain the problem and tell me that my order has been canceled.
After seeing it's now cheaper, I decide I'll buy it anyway only to get a mail that my (canceled) order has been dispatched.
Then they literally stole 102€ from my card. I emailed them for explanation but they are ignoring me so far.
For that price I could've bought from Amazon and save myself their nightmare of support. I'm also not sure what to do to get my money back.

In their defence the laptop arrived quickly. Avoid giving them your card details at all cost.

Was just talking about this on another forum.

Have bought a lot of stuff recently on Amazon.de. Just bought a 75" TV and bracket for €2,200:). Including FREE Delivery to Ireland:).

Cheapest one in Ireland was about €3,200 and £3,400 on Amazon.co.uk, but they will not ship to Ireland. There is also a lot more shippers willing to ship to Ireland for free or cheaper than on Amazon.co.uk

Some good suggestions from others on here also for other eu sites. http://www.boards.ie/vbulletin/showthread.php?t=2057771495

Also started getting my stuff delivered to my local shop with parcel direct. Very handy with their new app. https://www.parceldirect.ie/resources/parceldirect-local

Sisyphus68 wrote: »

Thanks for the tip. I'll bear that in mind next time I want to buy electronics. I'm surprised - I always thought the UK ecommerce market was super competitive, much more so than any other within the EU. At those prices, it sounds like you could make a living doing arbitrage (wink emoji).
I must check out parcel direct too. Thx

Me too. I was very surprised, especially with the cheap shipping, but someone then explained the the German market was massive and DHL etc offer these sellers very very low pricing because the market is so big. Plus they are basically into the whole of Europe.

Buy It Direct have the worst service I have ever experienced. So bad that I doubted the company was genuine and thought that I had been conned. They never delivered the TV unit I bought so I called and emailed (hard to get an answer from either). They again failed to deliver the goods so I phoned and emailed looking for a refund.

They then, twice, tried to claim that the goods had been delivered after I had initially asked for a refund. They also want the goods returned to them before a refund is issued but they never actually sent them to me. Still not sure if I have been conned or not. Going to chase the bank for a chargeback instead.

coylemj wrote: »

I can see the review you posted on trustpilot. Pity you didn't consult that website before you ordered from that crowd.

As with boards, too many people posting their first post to say that they were scammed or had major problems with delivery when the evidence is all around you if you had only checked first.

Seems to be more than 1 buyitdirect on trust pilot or maybe more than one trust pilot website. Reviews on one were great but awful on the other.

Managed to get a refund issued today by complaining directly to their head of customer services. General customer service staff were genuinely the worst I've dealt with and I've dealt with both Eir and Permanent TSB lately.

I have just been told that a bed which i was meant to Jane gotten this week " might be delivered in 2 weeks ". Apparently they use a 3rd party courier company in Ireland who can't give a delivery date and it could be in 28 days... and it's already late. NEVER use this company.

Im in a similar boat with them
Ordered a chest of drawers with 3 day express delivery om jan 29th.
Feb 5th, it got to dublin and they have no idea where it is now.
Absolutely shocking service, they told me it could be 10 working days before it gets to me(which it is today). They should really stop offering delivery to Ireland if they can't support their delivery claims. Customer service are terrible too, with one woman telling me it was a stupid service and she would be annoyed if it was her too, but still fobbed me off.

Never got my order. After 16 working days I asked for my refund. They wouldnt give it after 17 working days as yhey hadnt gotten the product back.
One call to my credit card company and had it back same day. Lesson learned!

Thanks for this info, my credit card company just saved me from myself by blocking my transaction.

I had processed a payment for a new laptop, it even went via the online security check so that gave me more confidence, but then I got that e-mail more have noted above from buydirect.

I came here first but then rang their customer support out of interest and the first person just hung up on me straight away, the second person was clearly very used to asking customers to unblock the accounts!

Note to self - check online reviews before buying.

Got a fridge from them lately and it was grand. Not much to damage on a fridge though.