My experience buying this drone speaks volumes for Banggood customer service.
I paid on the 22nd of April. There was a long wait which I don't blame Banggood for. The package was shipped in July and a coupon for props for $1 was made available, Fine so far.
The drone went missing in the UK on the 22nd of July. Very much Banggood's fault, they choose the courier and interact directly with them.
Banggood wouldn't even talk to me until the package was missing for 40 days. They eventually agreed to resend. and it arrived just over a week later, on the 10th of September.
Having the drone In hand, I went to purchase the props using the coupon, only to find that it had expired. I asked Banggood to honour the coupon because of the delay due to the loss in delivery, which wasn't my fault. They refused point blank.
I think most reasonable people would see that as poor customer service, first refusing contact for 40 days, then offering no goodwill whatsoever.
I'll still buy stuff from China, but my money is unlikely to end up in the hands of Babggood.
I find Tomtop good for stuff. I have never had any problems with them, and they are often cheaper than Banggood.