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13-01-2018, 17:57   #691
loki7777
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You can buy a plan at the point of purchase or within 45 days of buying them. If your item is replaced under the plan, the plan will end.
The only bad thing is that you can use it only once.
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13-01-2018, 18:20   #692
travist
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thanks, I went in and asked the girl and she said as you do, 45 days to buy the extra warranty.. It is about 36-39 euro and seemed to offer 3 year cover (she couldn't be sure cause I didn't bring in the receipt).
The manufacture warranty is 2 years. Just seems that a few people may have mentioned issues with grinding coffee machines on this thread.
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13-01-2018, 18:24   #693
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I would say it is worth paying €40 for the machine that is worth >€200(now, not before.
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13-01-2018, 19:34   #694
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I paid €113 so I think the 2 year manufacturers warranty will do me.
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14-01-2018, 04:14   #695
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A warranty is not good value. Especially when you have a 2 year warranty to start with. Bear in mind that just because something is out of warranty does not mean that it cannot be returned. All goods must be fit for purpose for a reasonable amount of time. 2 years isnt reasonable, it would be reasonable to expect it to last more, say 4 or 5 years possibly.
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14-01-2018, 09:23   #696
Alan McG
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A warranty is not good value. Especially when you have a 2 year warranty to start with. Bear in mind that just because something is out of warranty does not mean that it cannot be returned. All goods must be fit for purpose for a reasonable amount of time. 2 years isnt reasonable, it would be reasonable to expect it to last more, say 4 or 5 years possibly.
Probably worth looking at what the warranties cover. Argos is likely to be no questions asked replacement if it's not working, but most manufacturers apply a parts only or fair use policy which they determine once they have it returned. Plus, who pays for carriage to get it back to DeLonghi's factory, themselves or Argos certainly won't and it's a big unit! At least you only have to turn up at Argos's door to give it to them.

Some warranties are also voided if you don't return the goods in the original packaging too! That's a big box to be holding onto. I know I don't have the space in my apartment for that.

Last edited by Alan McG; 14-01-2018 at 09:27. Reason: Additional comment
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14-01-2018, 11:31   #697
jayjbe
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Probably worth looking at what the warranties cover. Argos is likely to be no questions asked replacement if it's not working, but most manufacturers apply a parts only or fair use policy which they determine once they have it returned. Plus, who pays for carriage to get it back to DeLonghi's factory, themselves or Argos certainly won't and it's a big unit! At least you only have to turn up at Argos's door to give it to them.

Some warranties are also voided if you don't return the goods in the original packaging too! That's a big box to be holding onto. I know I don't have the space in my apartment for that.
I also think if you return the product to argos within manufacturers warranty period due to fault, Argos will refund the extended warranty amount along with purchase price. I returned a kettle after 6 months. Had extended warranty and they refunded everything.
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14-01-2018, 14:23   #698
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But you wouldn't like to get what you paid for it as now it's €220 not 113 - you would like to replace it with new one
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15-01-2018, 03:15   #699
TireeTerror
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Originally Posted by Alan McG View Post
Probably worth looking at what the warranties cover. Argos is likely to be no questions asked replacement if it's not working, but most manufacturers apply a parts only or fair use policy which they determine once they have it returned. Plus, who pays for carriage to get it back to DeLonghi's factory, themselves or Argos certainly won't and it's a big unit! At least you only have to turn up at Argos's door to give it to them.

Some warranties are also voided if you don't return the goods in the original packaging too! That's a big box to be holding onto. I know I don't have the space in my apartment for that.
Why would you be sending anything to Delonghi? You bought it from Argos, not Delonghi. You have no contract with Delonghi whatsoever. Your contract is with the retailer, which is Argos in this case. You take the product back to them with or without a box and THEY decide if they are going to offer you a refund, a replacement or a repair. If they want to send it back to a company thats up them and they do it at their own expense. You will find that the vast majority of items will simply be replaced because the costs involved are too high.

I have no idea what you are referring to as "fair use policy" or "parts only". Without sounding harsh, there is no such policy, it does not exist and never has done. As for needing to keep the original box...come on are you just making this stuff up? You sound like you work/ed for a retailer because this is exactly the kind of waffle they would try to come at me with until I publicly humiliate them on the shop floor.

All products sold within the EU have a minimum 2 year warranty. Additional to that they must all be fit for purpose for a reasonable amount of time. The time can vary depending on the product and the answers to what is reasonable for any particular type of product can be found by googling. For example it would not be reasonable to expect a car tyre to be perfect for years and years if you used them and wore them down, thats normal wear and tear is its unreasonable to expect them to last beyond what is reasonably expected of them. On the same note is it reasonable to expect that a coffee machine would work considerably beyond the 2 year warranty period.

This is not my opinion, but consumer law which we should all be aware of, it will save us being robbed by these very poor value extended warranties being peddled by retailers.

Sure you will get less hassle with a warranty, but I'm strong and I quite enjoy the debate with retailers, especially when I have been 100% successful with every single incident I've been involved in. So much so that my friends always ring me to help them.

https://thecai.ie/your-rights/your-r...w-your-rights/

http://www.citizensinformation.ie/en...n_ireland.html

https://www.moneyadviceservice.org.u...-they-worth-it
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15-01-2018, 07:06   #700
Alan McG
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Why would you be sending anything to Delonghi? You bought it from Argos, not Delonghi. You have no contract with Delonghi whatsoever. Your contract is with the retailer, which is Argos in this case. You take the product back to them with or without a box and THEY decide if they are going to offer you a refund, a replacement or a repair. If they want to send it back to a company thats up them and they do it at their own expense. You will find that the vast majority of items will simply be replaced because the costs involved are too high.

I have no idea what you are referring to as "fair use policy" or "parts only". Without sounding harsh, there is no such policy, it does not exist and never has done. As for needing to keep the original box...come on are you just making this stuff up? You sound like you work/ed for a retailer because this is exactly the kind of waffle they would try to come at me with until I publicly humiliate them on the shop floor.

All products sold within the EU have a minimum 2 year warranty. Additional to that they must all be fit for purpose for a reasonable amount of time. The time can vary depending on the product and the answers to what is reasonable for any particular type of product can be found by googling. For example it would not be reasonable to expect a car tyre to be perfect for years and years if you used them and wore them down, thats normal wear and tear is its unreasonable to expect them to last beyond what is reasonably expected of them. On the same note is it reasonable to expect that a coffee machine would work considerably beyond the 2 year warranty period.

This is not my opinion, but consumer law which we should all be aware of, it will save us being robbed by these very poor value extended warranties being peddled by retailers.

Sure you will get less hassle with a warranty, but I'm strong and I quite enjoy the debate with retailers, especially when I have been 100% successful with every single incident I've been involved in. So much so that my friends always ring me to help them.

https://thecai.ie/your-rights/your-r...w-your-rights/

http://www.citizensinformation.ie/en...n_ireland.html

https://www.moneyadviceservice.org.u...-they-worth-it
Relax the cacks there TireeTerror. Don't get yourself so worked up!

Here is some additional info on what a manufacturer's warranty may cover:
http://www.citizensinformation.ie/en...uarantees.html

You will see the section as follows:
What action the guarantor undertakes to do and
Whether the purchaser must pay any charges for getting the product repaired (such as postage and packaging).
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15-01-2018, 14:12   #701
TireeTerror
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Relax the cacks there TireeTerror. Don't get yourself so worked up!

Here is some additional info on what a manufacturer's warranty may cover:
http://www.citizensinformation.ie/en...uarantees.html

You will see the section as follows:
What action the guarantor undertakes to do and
Whether the purchaser must pay any charges for getting the product repaired (such as postage and packaging).
Nothing to relax about, you just posted up totally wrong information and it should be made clear to everyone what is correct.

There is no issue with postage. Just to repeat what I already said, you did not buy it from Delonghi, you bought it from Argos. So unless you have to post it to your local Argos store instead of driving there and returning it, there will be no postage costs.
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15-01-2018, 15:28   #702
bromley52
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Can these conversations on warranty be moved somewhere else please?
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16-01-2018, 13:32   #703
glasso
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Oh you little dancer. Got it in post today !! Free when you registered machine. Mine is the 4200s


what is this coffee like - any good?
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16-01-2018, 16:50   #704
mad m
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The bright note which says strength 3 is very nice. Haven’t tried the others yet. Strength 5 & 6 on those.
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18-01-2018, 12:15   #705
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Got mine today. Must wait to use up the opened beans.
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