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30-10-2020, 10:28   #4981
Eircom_Sucks
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I called the other day. They offered 49 Euro per month of 9 months and full price (63) for 3 months (and an upgrade from 240 to 250). Given the number of people here saying they'd been given half price for 6 months, I said that if that was the best they could do, I'd go ahead and cancel. The guy said he was going to speak to his supervisor. Came back to me and told me that the supervisor said that that was the best they could do, so I cancelled.

Got an email suggesting to call them or webchat with them, to discuss other packages, but as things stand, I'm cancelled. I'm not actually inclined to leave them, but not inclined to stay if they're not going to give me one of the 50% for 6 months, or the equivalent of the new signups package (they work out about the same). Anyone know if I'm likely to be offered better? I've been with them a little over 8 years. Never had a discount (after whatever my initial discount was).
currently on hold trying my luck aswell

i pay €63 a month for 240mb ( only service i have with them )

so gonna try my luck , let you know

im with them 10 years , so should be some sort of loyalty
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30-10-2020, 10:47   #4982
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26mins currently on hold
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30-10-2020, 11:06   #4983
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currently 45mins
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30-10-2020, 11:09   #4984
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Sounds like you have the same deal as I'm on so. I was 45 minutes on the phone in total.
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30-10-2020, 11:17   #4985
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Sounds like you have the same deal as I'm on so. I was 45 minutes on the phone in total.
55 now on holf ffs
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30-10-2020, 11:18   #4986
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I called the other day. They offered 49 Euro per month of 9 months and full price (63) for 3 months (and an upgrade from 240 to 250). Given the number of people here saying they'd been given half price for 6 months, I said that if that was the best they could do, I'd go ahead and cancel. The guy said he was going to speak to his supervisor. Came back to me and told me that the supervisor said that that was the best they could do, so I cancelled.

Got an email suggesting to call them or webchat with them, to discuss other packages, but as things stand, I'm cancelled. I'm not actually inclined to leave them, but not inclined to stay if they're not going to give me one of the 50% for 6 months, or the equivalent of the new signups package (they work out about the same). Anyone know if I'm likely to be offered better? I've been with them a little over 8 years. Never had a discount (after whatever my initial discount was).
Just play hardball.
Tell them you don't want to leave but needs must.
Eir and Vodafone have better offers and money is tight and so on.
At worst you can cancel the cancellation on the date when it is due to happen.
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30-10-2020, 11:21   #4987
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55 now on holf ffs
Love the user name .

Probably only a couple of staff working from home nowadays.
If you have an alternative, make sure they know you might leave for the price.
The more people that move, the better the offers will be to retain customers.
They have had it good enough for too long now about time they start reducing their prices or increasing the offers to stay.
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30-10-2020, 11:31   #4988
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1h 10mins ffs
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30-10-2020, 11:41   #4989
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1h 20min
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30-10-2020, 12:15   #4990
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Well, it's half an hour since he's given us an update. There must be some haggling going on.
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30-10-2020, 13:32   #4991
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I rang up yesterday to cancel, had my heart set on going to SIRO and have never been offered the 9 months half price straight off the bat before, so was expecting a 6 month offer and to go through with the cancellation - similar to above, was surprised to be offered the 9 months so took it there and then! Did upgrade from 250 to 500 though, even though the cost is broadly similar, maybe that was part of the offer as I imagine it counts as the loyalty team member upselling me?
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30-10-2020, 13:35   #4992
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Well, it's half an hour since he's given us an update. There must be some haggling going on.
got it for 29.99 for 12 months , then 45 for next year
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30-10-2020, 13:51   #4993
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got it for 29.99 for 12 months , then 45 for next year
Staying on the 240Mb package for internet and home phone same one I'm paying €61PM for thats a good deal! Did they try to upsell a package to you and what tips on negotiating with them?
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30-10-2020, 14:11   #4994
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Staying on the 240Mb package for internet and home phone same one I'm paying €61PM for thats a good deal! Did they try to upsell a package to you and what tips on negotiating with them?
Nope

Told them the 240 is adequate , the price wasnt
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30-10-2020, 14:41   #4995
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Nope

Told them the 240 is adequate , the price wasnt
That’s irritating. Same package as you, with them nearly as long as you, and they wouldn’t budge on €49 for 9 months and no better.
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