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14-09-2019, 03:33   #241
Victor
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Originally Posted by Vic_08 View Post
The great thing about asking a question is you often get answers. In this case Victor told you the cut-off is 90 minutes, you went and tapped after 5 hours and had a deduction.
In fairness, the ticket machine should have said 'expired', not tagged-on.
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14-09-2019, 08:46   #242
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In fairness, the ticket machine should have said 'expired', not tagged-on.
If they did that, someone would complain that they were trying to tag on and it didn't work. Or they didn't notice, thought they were tagged on and got fined for not having a valid ticket.
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14-09-2019, 10:22   #243
Victor
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If they did that, someone would complain that they were trying to tag on and it didn't work. Or they didn't notice, thought they were tagged on and got fined for not having a valid ticket.
The ticket machine, not the validator.
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26-09-2019, 17:21   #244
oneilla
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Can anyone make sense of my transactions here?

The 01/09/2019 9:14pm deduction  €9.09 - €2.25 should have left me with €6.84.

The 06/09/2019 7:04pm transaction  €3.04 - €2.25 should have left €0.79.

Have I misread something here?

I got on to Leap Card through their website and informed them that it appears as though I was overcharged twice. They replied that there were two transactions which weren't added to their servers which is why they are not displayed in the card history.

I'm a bit confused here, it doesn't seem fair that credit can be deducted without the transaction being listed .

Any advice on what I can do?
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27-09-2019, 19:19   #245
Dravokivich
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Theres nothing you can do. They didn't receive it from whoever you used it with in time.
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29-09-2019, 13:19   #246
goingnowhere
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This happens if the transaction data from a bus or other service never got never gets uploaded onto the system

The card has a list of transactions and the backend also and they are reconciled. The card is the definitive record and each tag on/off/update has a unique is number which increases by 1 each time so the system knows there is a gap in the accounting data

Are you claiming you never took the trips charged for ?
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29-09-2019, 14:51   #247
markpb
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I'm a bit confused here, it doesn't seem fair that credit can be deducted without the transaction being listed .

Any advice on what I can do?
If you're near a Dart or Luas stop, put your card into the ticket machine there and view your trip history. The missing trip might show up there.
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29-09-2019, 18:20   #248
Dravokivich
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If you're near a Dart or Luas stop, put your card into the ticket machine there and view your trip history. The missing trip might show up there.
Those are transactions from a month ago. If they've used the card, they wouldnt be visible on it now.
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30-09-2019, 07:10   #249
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Hi all,

I've got a TaxSaver Leapcard sent last week. Should it be valid straight away or the start of October? It's the first time I've used one so I'm not sure how it pans out here.
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30-09-2019, 07:48   #250
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Hi all,

I've got a TaxSaver Leapcard sent last week. Should it be valid straight away or the start of October? It's the first time I've used one so I'm not sure how it pans out here.
It will depend on what date your employer activated the ticket on it from.

Register it online and you will see details of the ticket on the card and when it becomes active.

If it’s not active yet, the purse function will be so you can lodge money to card to cover you until it is active
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30-09-2019, 08:10   #251
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Register it online and you will see details of the ticket on the card and when it becomes active.
Will do
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05-10-2019, 18:14   #252
AndrewJRenko
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If you're near a Dart or Luas stop, put your card into the ticket machine there and view your trip history. The missing trip might show up there.
If you're near an Android phone with an NFC card reader (most phones from the past 2-3 years have this), then load up the Leap app and you can see the transaction history.
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