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04-03-2021, 21:55   #151
scarepanda
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Originally Posted by PoorFarmer View Post
Ordered mine in January 29th and was delivered 12th February
****e. Did you order any potatoes or onions? I ordered on the 7th Jan.
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04-03-2021, 22:01   #152
PoorFarmer
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****e. Did you order any potatoes or onions? I ordered on the 7th Jan.
My order was mostly potatoes and onions with a couple of seed packs thrown in. Was waiting on some of the seed potatoes to become available as they were main crop but were sent almost straight away then. I'd say get onto them with your order number or if you have an account should see your order there
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04-03-2021, 22:04   #153
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I can't remember if I set up an account or not, either way I can't log in or reset my password. Ill contact them tomorrow but they have a note on their website saying that they are only dealing with commercial customers queries at the moment.
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04-03-2021, 22:09   #154
PoorFarmer
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I can't remember if I set up an account or not, either way I can't log in or reset my password. Ill contact them tomorrow but they have a note on their website saying that they are only dealing with commercial customers queries at the moment.
Definitely get onto them. Dealing with commercial customer queries only is bad business. If they missed your order since January then any good customer service should deal with that first as it's their mistake
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04-03-2021, 22:12   #155
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I just had another look at their site and one of the onions I bought isn't in stock till the middle of March and they won't ship items separately :/. I was expecting the delay to be the potatoes. I never noticed the March date for the onions. Anyways, I'll give them another 7/10 days and then get onto them. The note regarding queries seems to have been taken down since they reopened the online store.

Thanks for your help!
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05-03-2021, 08:49   #156
DeadSkin
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I can't remember if I set up an account or not, either way I can't log in or reset my password. Ill contact them tomorrow but they have a note on their website saying that they are only dealing with commercial customers queries at the moment.
We had issues with them a few weeks back, ordered seed potatoes, kept telling us that yeah they'll ship this week (when they actually replied back to us), nothing arrives.....get back to them again.....yeah they'll ship this week....again nothing arrives....and repeat!!! Eventually the order arrived but won't be giving them any more business, poor customer service.
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05-03-2021, 09:05   #157
Bill Hook
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I had the opposite problem with my Fruit Hill Farm seed potato; they arrived way earlier that I would have liked so now I have to keep them away from the rats until it is time to plant them.
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05-03-2021, 09:07   #158
Frogeye
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Has anyone received their fruithill farm orders yet?
Placed an order on the 22 Jan. Rang last weekend about it. Yer man says another week or two as they are waiting for onion sets and apparently my order isn't urgent!!!!

To be fair its not but still it is with them 6 or 7 weeks for a few sets ( which they said were in stock when I ordered) and a few packets of seeds.
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05-03-2021, 09:36   #159
scarepanda
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Placed an order on the 22 Jan. Rang last weekend about it. Yer man says another week or two as they are waiting for onion sets and apparently my order isn't urgent!!!!

To be fair its not but still it is with them 6 or 7 weeks for a few sets ( which they said were in stock when I ordered) and a few packets of seeds.
Ya, I'm the same, no major panic but would like to get the stuff at the same time. I've never used them before, twud be a little different if it was a company I was used to buying off. I knew the potatoes weren't in stock when I ordered but didn't realise that the onions were on a wait list as well. But maybe they were in stock when I ordered and were out by the time the potatoes arrived.
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05-03-2021, 13:16   #160
SouthWesterly
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Orders my seed potatoes from them last October and requested a February delivery. They arrived in February. No complaints
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