Originally Posted by Stephen Strange
Folks, any update on broadband?
If not, existing residents should make a complaint to eir. Eir have an obligation to provide fixed line telephone services under Section 3 of SI336 of 2011. First step is make a formal complaint regarding their failure to comply with that, seeking a timeframe for resolution. Then if that complaint is not resolved, make a complaint to Comreg.
The reality of the situation is that if they install the phone line cabling, that will be connected to the broadband cabinet.
Thanks, this is useful info - I've made a complaint to Eir with it and given them 14 days to come back.
I've also followed up with the Broadband Officer in Fingal County Council making him aware of it (he's also failed to come back with a response of any sort).
I've done up a template for a complaint if other people want to copy and paste. The more people who do it, the better.
You can log the complaint via email here: https://www.eir.ie/complaints
Here's the link to the Act of 2011 mentioned above: http://www.irishstatutebook.ie/eli/2...36/made/en/pdf
As a resident of the Knightsgate estate in Rush, Co. Dublin, I have been consistently ignored in my attempts to obtain a timeline for a broadband connection over the past four months.
I am aware that the Broadband Officer in Fingal County Council has also liaised with you, to no avail. We have been fobbed off several times with claims that 'work is underway on site' and that 'the sub-duct work is assigned with the cable and splice to follow.' Yet there is still no timeline on availability.
This is simply not good enough.
I am amongst many people living in Knightsgate who work from home and rely on a stable broadband connection for work. Not only is your refusal to engage with residents and resolve this issue frustrating, but it is having a negative impact on my career.
I am now logging an official complaint regarding your failure to comply with Section 3 of SI336 of the Act of 2011 - http://www.irishstatutebook.ie/eli/2...36/made/en/pdf
You are obligated to 'provide fixed line telephone services' under this act, and you are not fulfilling this obligation.
I intend to escalate this complaint to Comreg within 14 days if you do not provide a timeframe for this situation to be resolved.