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08-01-2020, 19:53   #376
Dr.MickKiller
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- I have called Virgin Media in connection to the broadband line. They have raised a case for me and advised that if more residents will ring and open cases for Knightsgate things might move quicker for all of us. Please call Virgin Media and ask for Sales Dept should you like to open a case.
I rang them this evening and opened a case. They said they would arrange for an engineer to come out to the area to check the feasibility and after that then it will come down to the amount of interest. I'll update here if I hear anything back but I would also encourage everyone to get onto the Sales Dept.
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14-01-2020, 12:46   #377
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Folks, any update on broadband?

If not, existing residents should make a complaint to eir. Eir have an obligation to provide fixed line telephone services under Section 3 of SI336 of 2011. First step is make a formal complaint regarding their failure to comply with that, seeking a timeframe for resolution. Then if that complaint is not resolved, make a complaint to Comreg.

The reality of the situation is that if they install the phone line cabling, that will be connected to the broadband cabinet.
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14-01-2020, 12:48   #378
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Folks, any update on broadband?

If not, existing residents should make a complaint to eir. Eir have an obligation to provide fixed line telephone services under Section 3 of SI336 of 2011. First step is make a formal complaint regarding their failure to comply with that, seeking a timeframe for resolution. Then if that complaint is not resolved, make a complaint to Comreg.

The reality of the situation is that if they install the phone line cabling, that will be connected to the broadband cabinet.
They may be waiting for the whole estate to be completed? I hope this is the case!
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14-01-2020, 12:51   #379
Stephen Strange
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They may be waiting for the whole estate to be completed? I hope this is the case!
They shouldn't be. Eir are pretty much noncompliant in everything they do. Threatening them with comreg is required so often. I used to work for another provider where Eir were the wholesalers, nightmare
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14-01-2020, 12:59   #380
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They shouldn't be. Eir are pretty much noncompliant in everything they do. Threatening them with comreg is required so often. I used to work for another provider where Eir were the wholesalers, nightmare
Im hoping to put down a deposit on the 3 beds, so i would like to be proactive. What do we need to do?
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14-01-2020, 13:34   #381
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Im hoping to put down a deposit on the 3 beds, so i would like to be proactive. What do we need to do?
Not a whole lot you can do until you're moved in and have requested an install unfortunately
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15-01-2020, 09:22   #382
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Originally Posted by Stephen Strange View Post
Folks, any update on broadband?

If not, existing residents should make a complaint to eir. Eir have an obligation to provide fixed line telephone services under Section 3 of SI336 of 2011. First step is make a formal complaint regarding their failure to comply with that, seeking a timeframe for resolution. Then if that complaint is not resolved, make a complaint to Comreg.

The reality of the situation is that if they install the phone line cabling, that will be connected to the broadband cabinet.

Thanks, this is useful info - I've made a complaint to Eir with it and given them 14 days to come back.

I've also followed up with the Broadband Officer in Fingal County Council making him aware of it (he's also failed to come back with a response of any sort).

I've done up a template for a complaint if other people want to copy and paste. The more people who do it, the better.

You can log the complaint via email here: https://www.eir.ie/complaints


Here's the link to the Act of 2011 mentioned above: http://www.irishstatutebook.ie/eli/2...36/made/en/pdf


As a resident of the Knightsgate estate in Rush, Co. Dublin, I have been consistently ignored in my attempts to obtain a timeline for a broadband connection over the past four months.

I am aware that the Broadband Officer in Fingal County Council has also liaised with you, to no avail. We have been fobbed off several times with claims that 'work is underway on site' and that 'the sub-duct work is assigned with the cable and splice to follow.' Yet there is still no timeline on availability.

This is simply not good enough.

I am amongst many people living in Knightsgate who work from home and rely on a stable broadband connection for work. Not only is your refusal to engage with residents and resolve this issue frustrating, but it is having a negative impact on my career.

I am now logging an official complaint regarding your failure to comply with Section 3 of SI336 of the Act of 2011 - http://www.irishstatutebook.ie/eli/2...36/made/en/pdf

You are obligated to 'provide fixed line telephone services' under this act, and you are not fulfilling this obligation.

I intend to escalate this complaint to Comreg within 14 days if you do not provide a timeframe for this situation to be resolved.

Yours,
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15-01-2020, 10:27   #383
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Has anyone asked the developer the status??

Only the developer can liaise with OpenEir who provides the connection to the estate.
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15-01-2020, 11:34   #384
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Has anyone asked the developer the status??

Only the developer can liaise with OpenEir who provides the connection to the estate.
Unfortunately the developer has washed their hands of it and say that it's up to OpenEir to make the decision - and that they won't confirm a date with them, either.
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17-01-2020, 00:48   #385
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Hi Everyone,
Was considering buying a house in knights gate.
Just wonder what's the commute like for anyone working in the city centre.
Is the traffic bad on the Rush to Lusk road in the mornings?
And similare question , is the Lusk to M1 road busy in the mornings? Just wondering as I'm aware these roads are basically "country" roads.

What's the train and bus route like also?

Thanks in advance
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17-01-2020, 13:59   #386
Diddykong666
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Hi Everyone,
Was considering buying a house in knights gate.
Just wonder what's the commute like for anyone working in the city centre.
Is the traffic bad on the Rush to Lusk road in the mornings?
And similare question , is the Lusk to M1 road busy in the mornings? Just wondering as I'm aware these roads are basically "country" roads.

What's the train and bus route like also?

Thanks in advance
My partner and I moved in Saturday 11th so have had 1 full week of commuting. I work in Dublin 15 and drive, she works in Eastpoint and takes public transport.
For me its taken between 32 and 38 minutes to get out there in the morning, leaving the estate between 0700 and 0745h, and a similar time to get home in the evening leaving D15 around 1730-1800h.
For her she has tried a number of things, train seems solid at about an hour into the city - keeping in mind its about 3km away from our estate, she has cycled to the train and left the bike there. A better option seems to be the Fingal Express or the 33 bus which departs from the Tesco (5 min walk from estate) and goes straight in to town - on a good day it can get in there in about 35 mins.
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24-01-2020, 11:29   #387
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So a little update on the broadband... I've been told that the development has been wired for Virgin Media to each house (from the property agency) The estate won't be connected for another 3 to 4 months supposedly until all the construction is finished.

Now I take this with a pinch of salt until I see firm evidence... I also have a case with Virgin Media as they want to get a line in.
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24-01-2020, 11:40   #388
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Originally Posted by flowrider04 View Post
So a little update on the broadband... I've been told that the development has been wired for Virgin Media to each house (from the property agency) The estate won't be connected for another 3 to 4 months supposedly until all the construction is finished.

Now I take this with a pinch of salt until I see firm evidence... I also have a case with Virgin Media as they want to get a line in.
...do not mean to burst your bubble but Virgin has no broadband services in Rush. I went to their website and checked addresses from each local estate - nothing...

We will more than likely get Eir to cable it at some point allowing us to use Eir/Sky adsl. Be warned though - local exchanges are old (hence Skerries/Rush being a dead zone with no SIRO or Virgin)
I used to live in Skerries and getting 10-14mb broadband was pretty much the top capability of local infrastructure...
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24-01-2020, 11:50   #389
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...do not mean to burst your bubble but Virgin has no broadband services in Rush. I went to their website and checked addresses from each local estate - nothing...

We will more than likely get Eir to cable it at some point allowing us to use Eir/Sky adsl. Be warned though - local exchanges are old (hence Skerries/Rush being a dead zone with no SIRO or Virgin)
I used to live in Skerries and getting 10-14mb broadband was pretty much the top capability of local infrastructure...
So I wonder what the estate agent is saying to each applicant that the houses are wired for Virgin Media....

I also understand that Virgin don't have any services in rush just repeating what was told to me.
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24-01-2020, 11:58   #390
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So I wonder what the estate agent is saying to each applicant that the houses are wired for Virgin Media....

I also understand that Virgin don't have any services in rush just repeating what was told to me.
Yeah, hence my reply - do not want people who look for information here to get a wrong picture. I am quite sure I was told the same about Virgin but was stupid enough not to check further than bonkers.ie...
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