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No claims bonus verification

  • 19-10-2019 11:13am
    #1
    andfagiani
    Registered Users Posts: 2 ✭


    Hi,

    I've recently insured a car with Liberty Insurance.
    I've sent the No claims bonus proof from my previous insurance, from Italian insurer Verti.
    They have even been able to provide it in English and that's what I've sent.

    Now Liberty Insurance claims to have been unable to verify the no claims bonus and is asking for an additional ~2400€.
    My understanding is that they want an email reply from my previous insurer, which is silly seeing as they already provided proof in authenticated company headed paper.

    I've reached out to Verti but they seem as baffled about this request as I am, and given they don't have a process in place for such bizarre requests they aren't sure they'll be able to comply.

    What are my options here?


    My premium also just went up an INSANE 250% while the No claims bonus discount from the original quote
    only amounted to ~1100€ (still an 80% increase).

    Any advice is appreciated.

    Thanks,
    Andrea


Comments

  • #2
    Liberty Insurance: Una
    Company Representative Posts: 163 Verified rep ✭Liberty Insurance: Una


    andfagiani wrote: »
    Hi,

    I've recently insured a car with Liberty Insurance.
    I've sent the No claims bonus proof from my previous insurance, from Italian insurer Verti.
    They have even been able to provide it in English and that's what I've sent.

    Now Liberty Insurance claims to have been unable to verify the no claims bonus and is asking for an additional ~2400€.
    My understanding is that they want an email reply from my previous insurer, which is silly seeing as they already provided proof in authenticated company headed paper.

    I've reached out to Verti but they seem as baffled about this request as I am, and given they don't have a process in place for such bizarre requests they aren't sure they'll be able to comply.

    What are my options here?


    My premium also just went up an INSANE 250% while the No claims bonus discount from the original quote
    only amounted to ~1100€ (still an 80% increase).

    Any advice is appreciated.

    Thanks,
    Andrea
    Hi Andrea,

    Could you PM me with your policy number and we will look into this.

    Thanks Una


  • #3
    Liberty Insurance: Kim
    Company Representative Posts: 19 Verified rep ✭Liberty Insurance: Kim


    andfagiani wrote: »
    Hi,

    I've recently insured a car with Liberty Insurance.
    I've sent the No claims bonus proof from my previous insurance, from Italian insurer Verti.
    They have even been able to provide it in English and that's what I've sent.

    Now Liberty Insurance claims to have been unable to verify the no claims bonus and is asking for an additional ~2400€.
    My understanding is that they want an email reply from my previous insurer, which is silly seeing as they already provided proof in authenticated company headed paper.

    I've reached out to Verti but they seem as baffled about this request as I am, and given they don't have a process in place for such bizarre requests they aren't sure they'll be able to comply.

    What are my options here?


    My premium also just went up an INSANE 250% while the No claims bonus discount from the original quote
    only amounted to ~1100€ (still an 80% increase).

    Any advice is appreciated.

    Thanks,
    Andrea
    Hi Andrea, can you directly message me you policy number so I can investigate this for you? Kim


  • #4
    andfagiani
    Registered Users Posts: 2 ✭andfagiani


    All sorted, special thanks to Una for the support provided.

    Andrea


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