EPH Ember

It started working again for me late last night , although it was very very slow. Seems to be back to normal now (which is still damn slow, but less so than last night)

Heiton Buckley.

AnneRyan wrote: »

Hi all, mine was down again this morning about 6am when it was very cold and trying to boost the house from the bed! I find it very easy to use but have had a good few outages since getting it in October. Previous one was the longest outage. Would love some tips re using the Frost Stat so not to let the house drop below 13-14c at night. Set a night program with target temp at 15c ??
Old house, not well insulated.
I'm a new user: 2 zones, 38 kw combi boiler worcester bosch

You should be able to use the Frost Protection for this, especially as you have a combi. I toyed with using this to set a minimum overnight temperature too but then read that if the it the temp drops below Frost Protection temp, it'll activate all zones and not just the one that triggered it. In my case that's upstairs/downstairs and HW so didn't want this.

It's not you. I just checked mine and their server must be down (again) cos I can't connect and I'm in the bleedin house!

Same here!! Working fine

AnneRyan wrote: »

Thanks for all the replies. Mine still down in Ireland (wicklow). Support said they could talk my daughter through a reset if she were in the house, but office hours only ! Wil let you know how I get on. Very disappointing...

Got this from support it might help

Please follow the steps below to re-pair your gateway to your programmer:

1. Press and hold the minus button on the programmer until the “wireless connect” screen appears (5 seconds approx.)

2. Press and hold the plus button on the programmer and the screen will change to a code screen (3 seconds approx.)

3. Press and hold the function (crystal) button on the gateway until it flashes (10 seconds approx.)

4. You should now see an “r1” on the top centre of the screen of the programmer.

5. Press the OK button once.

6. Your gateway and programmer are now paired.



Please follow the steps below to re-pair your thermostats to your programmer:

1. Press and hold the minus button on the programmer until the “wireless connect” screen appears (5 seconds approx.)

2. Take the back off the thermostat so you can see the batteries.

3. You will see two black buttons with silver backing on the PCB just to the left of the batteries.

4. Press the code button once.

5. You will have zones flash on the programmer.

6. Select the zone you wish to connect to with the “Zone Select” button.

7. You thermostat will now count to 3 and will say “r” and the number zone you are connecting to ( r1 = zone 1, r2 = zone 2 etc.)

8. Press in the handwheel on the thermostat to confirm connection.

9. You thermostat is now paired to the selected zone.

10. Repeat this process for other remaining zones if necessary

Pique wrote: »

I'm away at the mo with the temp set low. Just checked the app and seems it's down again! Ugh.

Anyone else's down or has mine unpaired itself again?

All is working great for me. I can connect to the Ember app with my phone

Haven't had any issues with mine recently

Is it down for anyone else this morning?

Just did the update that came out on android. App doesn't open now. So I would suggest not to upgrade the app. I have emailed the company advising its now borked.

What's the latest version number? I'm on Android and the app version is 1.0.10.

NVM, there's an update waiting. Must make sure not to allow it to auto-update.

I see the update says "Small bugs fixed". Ever hear of regression tests, Ember?

I sent them a email. I received a reply to my query confirming that there is a bug with the update:
"There was a bug with the update that’s causing it to crash. We are working to get this sorted ASAP."

LizardKing wrote: »

Installed latest app on old android 6 phone I had and it works ok.

Can you see any changes in the app, have they addressed any of the many feature requests people have?

For some reason I got no notifications for this thread and only happened on it again by chance..... I missed a return to some folk and I am dreadfully sorry for that.

However, I do have some good news.

I worked on an enquiry today and realised just how huge the variance is- I priced a Pack 6 which is around €450 or so including VAT (the exact figure i can't quite remember), according to EPH guide prices. I could easily retail that at €300. With that in mind, if you're in the market i'd highly suggest checking with any potential supplier as the price could vary hugely.