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Massive Battery Drain - PlayStore Update (Aug 2020) [Merged]

24

Comments

  • #32
    Clareman
    Moderators, Sports Moderators, Regional Midwest Moderators Posts: 23,923 Mod ✭✭✭✭Clareman


    RiseToMe wrote: »
    Sorry just to ask is it both storage and cache or just cache? Don't want to end up deleting apps or something

    You won't delete apps, i just did the cache and it seems fine now but to be sure to be sure I'd say delete storage as well, it'll rebuild the data it needs


  • #33
    ectoraige
    Registered Users Posts: 2,100 ✭✭✭ectoraige


    Please, can everybody make sure to reinstall the covid app if they've removed it trying to fix this, the reasons for installing it haven't gone away!
    It's a Google Play issue, clearing the data on it seems to resolve the problem.


  • #34
    Mister Vain
    Registered Users Posts: 6,038 ✭✭✭Mister Vain


    I cleared the cache on all my apps. That should make a difference.


  • #35
    Rigsby
    Registered Users Posts: 4,444 ✭✭✭Rigsby


    ectoraige wrote: »
    Please, can everybody make sure to reinstall the covid app if they've removed it trying to fix this

    I have uninstalled the app and cleared cache as advised. Seems to be ok at present.

    Just wondering when I go to reinstall the app will I have to go through all registration steps again ?


  • #36
    adox
    Registered Users Posts: 19,017 ✭✭✭✭adox


    I didn’t go near the Covid app. Cleared all data and cache on Google Play services which was the real culprit and that sorted it.
    I have the Covid app running as normal without issue.


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  • #37
    Mister Vain
    Registered Users Posts: 6,038 ✭✭✭Mister Vain


    You don't have to uninstall the app. Just click on Force Stop when you don't need it.


  • #38
    adox
    Registered Users Posts: 19,017 ✭✭✭✭adox


    Edit: will start a separate thread.


  • #39
    Ger Roe
    Registered Users Posts: 2,105 ✭✭✭Ger Roe


    HSE reporting a google issue - not specifically related to the Covid app
    Details from Newstalk -

    https://www.newstalk.com/news/covid-tracker-app-hse-working-google-amid-reports-battery-issues-1058201


  • #40
    Ger Roe
    Registered Users Posts: 2,105 ✭✭✭Ger Roe


    https://www.newstalk.com/news/covid-tracker-app-hse-working-google-amid-reports-battery-issues-1058201

    HSE reporting issue with google - not directly related to Covid app.


  • #41
    Lyra Fangs
    Registered Users Posts: 630 ✭✭✭Lyra Fangs


    Hey guys for the google play app do you have to click into 'manage storage' and then 'clear all data'? Thanks


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  • #42
    Royal Legend
    Registered Users Posts: 2,654 ✭✭✭Royal Legend


    Thanks, glad that is sorted.

    Seems like some people tried to blame the Covid App for the issue, which does not appear to be the case


  • #43
    ectoraige
    Registered Users Posts: 2,100 ✭✭✭ectoraige


    Lyra Fangs wrote: »
    Hey guys for the google play app do you have to click into 'manage storage' and then 'clear all data'? Thanks

    Yes, that's it, but note it's the Google Play Services app, not the Google Play app.


  • #44
    ectoraige
    Registered Users Posts: 2,100 ✭✭✭ectoraige


    Royal Legend wrote: »
    Thanks, glad that is sorted.

    Seems like some people tried to blame the Covid App for the issue, which does not appear to be the case

    It seems it's related to the mechanism that Google and Apple introduced to support COVID contact tracking apps, Google made a change in a recent update but it only affected people who were using contact tracing apps.


  • #45
    joebloggs32
    Registered Users Posts: 1,591 ✭✭✭joebloggs32


    ectoraige wrote: »
    Please, can everybody make sure to reinstall the covid app if they've removed it trying to fix this, the reasons for installing it haven't gone away!
    It's a Google Play issue, clearing the data on it seems to resolve the problem.

    +1

    My wife works in healthcare in one of the LOK counties.
    She took many calls in the last couple of days from people who got notified by it.


  • #46
    Irish Steve
    Moderators, Motoring & Transport Moderators Posts: 6,521 Mod ✭✭✭✭Irish Steve


    Note 7 started this yesterday, play services using 63% of battery, recharged twice in 12 hours,

    Play services won't uninstall and revert to previous releases, so I tried deleting cache and data, had to do that more than once to fully clear things out, and for now, that seems to have solved it, play services is now down to less than 1% battery usage.

    Watching it carefully to see if it remains stable

    Shore, if it was easy, everybody would be doin it.😁



  • #47
    IvySlayer
    Registered Users Posts: 17,187 ✭✭✭✭IvySlayer


    Same thing happened with my s10. Google play services taking 63% of the battery by itself. getting cpu warnings, overheating and battery being drained.

    I uninstalled the covid app and wiped the cache which seems to have solved it.


  • #48
    flazio
    Registered Users Posts: 12,803 ✭✭✭✭flazio


    Did a factory reset on an Xperia XZ2 (before I saw this thread, thought my battery was goosed)
    That should solve the issue as well?
    Would a restore from back up put back the caches that caused the problem?


  • #49
    Galadriel
    Registered Users Posts: 1,288 ✭✭✭Galadriel


    Bluefoam wrote: »
    Google Play Services & the Covid App are both causing massive battery drain over the past two days... Phone depleting in the space of an hour...

    Have deleted Covid app and uninstalled updates for Google Play Services...

    Anyone else experiencing similar?

    Yep, this just started happening on Friday night, I have had the app installed for weeks though.


  • #50
    PTH2009
    Registered Users Posts: 37,759 ✭✭✭✭PTH2009


    what's the best option for the galaxy S8 ?

    Tried this on my s10 and it worked


  • #51
    AlmightyCushion
    Moderators, Education Moderators, Technology & Internet Moderators Posts: 35,046 Mod ✭✭✭✭AlmightyCushion


    I haven't noticed this issue on a pixel 3a for some reason.


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  • #52
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    AlmightyCushion wrote: »
    I haven't noticed this issue on a pixel 3a for some reason.

    Do you have contact tracing turned on in the app?


  • #53
    Heroditas
    Registered Users Posts: 9,441 ✭✭✭Heroditas


    Apparently Nearform pushed a bad file causing the devices to constantly parse the file.


  • #54
    thebronze14
    Registered Users Posts: 495 ✭✭thebronze14


    Mister Vain wrote: »
    I thought it was just my phone. I was actually going to buy a new one. I'm glad I read this thread first.
    In the same boat, thought it was another phone about to bite the bullet!


  • #55
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    Heroditas wrote: »
    Apparently Nearform pushed a bad file causing the devices to constantly parse the file.

    I'm confused, who was at fault?
    Nearform or google?
    The app is now removed from my phone until I regain confidence in it receiving stable updates.


  • #56
    flazio
    Registered Users Posts: 12,803 ✭✭✭✭flazio


    And me.
    The good news is my factory reset worked in resolving the problem. The bad news is having to sign back into everything and put the phone back how I had it.


  • #57
    tina1040
    Registered Users Posts: 478 ✭✭tina1040


    I have same and thought my 2 year old phone might need replacing.

    I can't see where to clear the cache as mentioned earlier. Can anyone point me in the right direction?


  • #58
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    tina1040 wrote: »
    I have same and thought my 2 year old phone might need replacing.

    I can't see where to clear the cache as mentioned earlier. Can anyone point me in the right direction?

    Depends on the phone and android version. You go to something like settings -> apps -> click the app -> storage -> clear cache or with some phones you can also long hold the app icon -> click app info -> storage -> clear cache.


  • #59
    greasepalm
    Registered Users Posts: 5,251 ✭✭✭greasepalm


    https://www.newstalk.com/news/covid-tracker-app-hse-working-google-amid-reports-battery-issues-1058201


  • #60
    PhiloCypher
    Registered Users Posts: 2,388 ✭✭✭PhiloCypher


    Update : My phones seems to be back to normal, google services is back down to using 1.4% of battery . Even went ahead and reinstalled the covid app .


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  • #61
    PhiloCypher
    Registered Users Posts: 2,388 ✭✭✭PhiloCypher


    Update : My phones seems to be back to normal, google services is back down to using 1.4% of battery . Even went ahead and reinstalled the covid app .


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