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Refund from whom ???

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  • 18-03-2020 9:51pm
    #1
    GenuineFan
    Registered Users Posts: 163 ✭✭


    Booked a package with Emirates - flights, accommodation and transfers. Dubai is now saying Avoid non essential travel and are not issuing tourist visas. Is it Emurates that will issue a refund or do I have to claim from my travel insurance?


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    #2
    killbillvol2
    Registered Users Posts: 5,178 ✭✭✭killbillvol2


    GenuineFan wrote: »
    Booked a package with Emirates - flights, accommodation and transfers. Dubai is now saying Avoid non essential travel and are not issuing tourist visas. Is it Emurates that will issue a refund or do I have to claim from my travel insurance?

    Emirates


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    #3
    thespecialon
    Registered Users Posts: 36 ✭thespecialon


    GenuineFan wrote: »
    Booked a package with Emirates - flights, accommodation and transfers. Dubai is now saying Avoid non essential travel and are not issuing tourist visas. Is it Emurates that will issue a refund or do I have to claim from my travel insurance?

    How did you get on re this? They emailed me this morning cancelling and offering a travel voucher for the price..I assume they have to refund in cash?


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    #4
    GenuineFan
    Registered Users Posts: 163 ✭✭GenuineFan


    My holiday was booked with Emirates Holidays Ireland, ie flights, transfers and hotel. They advised that the holiday was cancelled and to claim from my insurance. They said if my insurance don't cover it, get it in writing, and go back to Emirates. I contacted my travel insurance (VHI Multitrip) and they said they would refund it.


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    #5
    killbillvol2
    Registered Users Posts: 5,178 ✭✭✭killbillvol2


    GenuineFan wrote: »
    My holiday was booked with Emirates Holidays Ireland, ie flights, transfers and hotel. They advised that the holiday was cancelled and to claim from my insurance. They said if my insurance don't cover it, get it in writing, and go back to Emirates. I contacted my travel insurance (VHI Multitrip) and they said they would refund it.

    So Emirates refused to refund a trip that they cancelled?


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    #6
    thespecialon
    Registered Users Posts: 36 ✭thespecialon


    so update - Tried to claim through my VHI multitrip but they have responded that since Emirates have cancelled it they are liable to refund me in full..Been the last 2 days trying to contact emirates and been on hold non -stop..anyone have any luck contacting emirates if so could you tell me how, I have been trying a UK number 00442089728900


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    #7
    killbillvol2
    Registered Users Posts: 5,178 ✭✭✭killbillvol2


    thespecialon wrote: »
    so update - Tried to claim through my VHI multitrip but they have responded that since Emirates have cancelled it they are liable to refund me in full..Been the last 2 days trying to contact emirates and been on hold non -stop..anyone have any luck contacting emirates if so could you tell me how, I have been trying a UK number 00442089728900

    They have a Dublin number. 01-5171600


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    #8
    thespecialon
    Registered Users Posts: 36 ✭thespecialon


    hi,

    thanks thats actually emirates airlines number , emirates holidays are the travel agent i booked though..all owned by same company but emirates airlines wont take my query.


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    #9
    GenuineFan
    Registered Users Posts: 163 ✭✭GenuineFan


    I rang VHI Multi Trip and I gave a brief outline of my situation and I said I thought Emirates would be liable for the refund and she said no, claim off my insurance. I did it online and got a Case No. and then I had to contact them. I discussed it in more detail and she asked me a few questions. She asked me had I a cancellation invoice from Emirates, which I had. She posted out the Claim Form and when it arrived it had my name address etc. typed into it and my Case No. I completed the form and returned two documents, 1. the confirmation booking and the cancellation invoice. I posted it back a week ago and haven't heard anything.


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    #10
    thespecialon
    Registered Users Posts: 36 ✭thespecialon


    GenuineFan wrote: »
    I rang VHI Multi Trip and I gave a brief outline of my situation and I said I thought Emirates would be liable for the refund and she said no, claim off my insurance. I did it online and got a Case No. and then I had to contact them. I discussed it in more detail and she asked me a few questions. She asked me had I a cancellation invoice from Emirates, which I had. She posted out the Claim Form and when it arrived it had my name address etc. typed into it and my Case No. I completed the form and returned two documents, 1. the confirmation booking and the cancellation invoice. I posted it back a week ago and haven't heard anything.

    Exact same situation as you but vhi emailed me saying as emirates holidays had cancelled they were liable and I had to take up with them ..which unfortunately I haven't been able to as there impossible go get through to at the moment


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    #11
    Sarn
    Registered Users Posts: 3,059 ✭✭✭Sarn


    For additional weight to any claim have a look at https://www.gov.ie/en/publication/40f0d7-guidance-on-the-right-of-travellers-to-terminate-package-travel-cont/

    This only applies to package holidays, which would be the case for the OP.


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    #12
    Guffy
    Registered Users Posts: 8,033 ✭✭✭Guffy


    GenuineFan wrote: »
    My holiday was booked with Emirates Holidays Ireland, ie flights, transfers and hotel. They advised that the holiday was cancelled and to claim from my insurance. They said if my insurance don't cover it, get it in writing, and go back to Emirates. I contacted my travel insurance (VHI Multitrip) and they said they would refund it.

    Did they offer a credit note?


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    #13
    lawred2
    Registered Users Posts: 24,270 ✭✭✭✭lawred2


    GenuineFan wrote: »
    Booked a package with Emirates - flights, accommodation and transfers. Dubai is now saying Avoid non essential travel and are not issuing tourist visas. Is it Emurates that will issue a refund or do I have to claim from my travel insurance?

    Is the flight still going?


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    #14
    GenuineFan
    Registered Users Posts: 163 ✭✭GenuineFan


    Got a letter from VHI Muktitrip today ...... I have to claim from Emirates. Now, I thought that all along so put that process in place with Emirates two weeks ago. While I was talking to VHI Multitrip I said I thought it would be Emirates and she said no, it was them. Why put me through completing the form etc.? Hopefully Emirates will come up with the refund.


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    #15
    SusanC10
    Registered Users Posts: 2,432 ✭✭✭SusanC10


    If Emirates refuse to refund and will only issue you with a Voucher, will VHI refund you then ?


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    #16
    Guffy
    Registered Users Posts: 8,033 ✭✭✭Guffy


    SusanC10 wrote: »
    If Emirates refuse to refund and will only issue you with a Voucher, will VHI refund you then ?

    If you accept the voucher you are not at a loss. If you get a voucher and then the travel insurance you've essentially made a profit which is not what insurance is designed to do.


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    #17
    paddy19
    Registered Users Posts: 1,137 ✭✭✭paddy19


    Guffy wrote: »
    If you accept the voucher you are not at a loss. If you get a voucher and then the travel insurance you've essentially made a profit which is not what insurance is designed to do.

    When you get a voucher, you are often so glad to get it that you think it is the same as hard cash.

    It ain't!

    Check it out and you will often find it comes with some very limiting terms and conditions.

    Hustle for a refund.


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    #18
    Guffy
    Registered Users Posts: 8,033 ✭✭✭Guffy


    paddy19 wrote: »
    When you get a voucher, you are often so glad to get it that you think it is the same as hard cash.

    It ain't!

    Check it out and you will often find it comes with some very limiting terms and conditions.

    Hustle for a refund.

    Absolutely, I'm just pointing out that if you do take the voucher your kidding if you think the insurance will pay you as well


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    #19
    SusanC10
    Registered Users Posts: 2,432 ✭✭✭SusanC10


    Guffy wrote: »
    If you accept the voucher you are not at a loss. If you get a voucher and then the travel insurance you've essentially made a profit which is not what insurance is designed to do.

    Sorry, I meant if only a Voucher is offered which we don't want and do not accept, can we then claim from our VHI Multi-trip?
    We want a refund, not Voucher.


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    #20
    Guffy
    Registered Users Posts: 8,033 ✭✭✭Guffy


    SusanC10 wrote: »
    Sorry, I meant if only a Voucher is offered which we don't want and do not accept, can we then claim from our VHI Multi-trip?
    We want a refund, not Voucher.

    You have to persue the airline for this. If they cancelled your flight they are required to refund you.


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