TOTAL SHAMBLES of a company for customer support/service.
Moved my grandparents over to Eir from Vodafone for the discounted broadband and home phone package. The annual ritual everyone has to do every year to get the new introductory rate. They are lucky enough to be on the rural fibre rollout so are getting decent speeds. The issue is I asked to have the old phone number ported over when moving, they confirmed in chat that it would be. But they didn't, they gave them a new number. My grandparents have had this number for longer than I've existed. Now I've been trying to contact anyone in Eir for 4 full days trying to get it sorted.
Every single avenue has been tried.
Calls result in being online for 30+ minutes to finally get to an agent and then once you give them details they put you on hold again, and then after another while the music stops and you're just left with an empty line. I waited as long again and still nothing, hang up and try again, same thing.
Twitter + DMs resulted in them asking me for the same details from different agents several times. The one who finally told me something told me to call the mobile bill pay line of all things! Not a ****ing clue.
Emailed customercare at eir mailbox 3 days ago and absolutely ****ing nothing in reply since.
For **** sake. I'm one more day of trying away from cancelling, which we're entitled to do as we're still within the 14 day cooling off period and going back to Vodafone and just paying the extra 20 a month. Anyone know how to cancel with the ****ers? Call them and get dropped as well? And I just hope we can get the number back from Vodafone.
My advice to anyone thinking of moving to Eir? Don't.