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GSM Line Fault HKC

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2

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    #32
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    mugsymugsy wrote: »
    Got it put in oven two years ago.

    Its only out since February this year

    www.altor.ie



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    #33
    baby fish
    Registered Users Posts: 265 ✭✭baby fish


    manster wrote: »
    Also recommended to get the alarm serviced and ask the installer that the latest software is to be added.

    If it was connected through WiFi also would it update itself? Surely an engineer isnt required for an update ?


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    #34
    Sono
    Registered Users Posts: 2,376 ✭✭✭Sono


    Happening again here this morning, so annoying.


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    #35
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    baby fish wrote: »
    If it was connected through WiFi also would it update itself? Surely an engineer isnt required for an update ?

    Software updates are not automatic on that panel. An engineer call would be required.


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    #36
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Sono wrote: »
    Happening again here this morning, so annoying.

    I would be very frustrated especially on a service that you are paying for.
    I am confused as to why these were set upon GSM only when your own broadband would be free to use. The most logical configuration here would be over your broadband and switch to GSM if that goes down. GSM only is prone to network issues not to mention jamming. Which is not good considering comms fail is only notified to you 5 hours later.


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    #37
    Sono
    Registered Users Posts: 2,376 ✭✭✭Sono


    KoolKid wrote: »
    I would be very frustrated especially on a service that you are paying for.
    I am confused as to why these were set upon GSM only when your own broadband would be free to use. The most logical configuration here would be over your broadband and switch to GSM if that goes down. GSM only is prone to network issues not to mention jamming. Which is not good considering comms fail is only notified to you 5 hours later.

    Yeah that’s true not to mention a 5 month old in the house, the alarm has gone off randomly also during these faults.


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    #38
    baby fish
    Registered Users Posts: 265 ✭✭baby fish


    KoolKid wrote: »
    I am confused as to why these were set upon GSM only when your own broadband would be free to use
    I have asked an installer about doing this, he said he can, but he suggested to only connect through WiFi as a second path, only if you have very reliable broadband, like fibre broadband..I think his point was if the broadband goes down, you'd be getting the same warnings?


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    #39
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    A strange logic. I would say broadband first and GSM as a back up. That's the way virtually all other systems work. We have lots of systems using both options . During all these "network issues" we had no issues with systems down.


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    #40
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    baby fish wrote: »
    I have asked an installer about doing this, he said he can, but he suggested to only connect through WiFi as a second path, only if you have very reliable broadband, like fibre broadband..I think his point was if the broadband goes down, you'd be getting the same warnings?

    Wi-Fi would always be the primary path using a dual system. The dual path on HKC sends alarms signals over both paths so it not dependent on one path as such. Other systems will needs the Wi-Fi to go down for a set time before switching over the the GSM path.

    www.altor.ie



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    #41
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    Has anyone heard of any specific timeframe that this'll be fixed?

    The beeping woke me at 4:10am this morn, I didn't fancy getting up and manually entering the code to stop the beeping so waited the 8 or so minutes it takes to re-establish communication and I used the App to turn it off.

    Issues started 11 days ago.


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    #42
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    A long time for any "network issues" to go on for.
    We have many different systems using GSM for apps &/or monitoring. None have had these issues.


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    #43
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    KoolKid wrote: »
    A long time for any "network issues" to go on for.
    We have many different systems using GSM for apps &/or monitoring. None have had these issues.

    Unfortunately I'm stuck with this one as it was only installed last year. To be fair this is the first issue I've had with it in that time, wouldn't be so bad if it decided to lose communication during day time hours, this middle of the night lark is annoying.


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    #44
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    van_beano wrote: »
    Unfortunately I'm stuck with this one as it was only installed last year. To be fair this is the first issue I've had with it in that time, wouldn't be so bad if it decided to lose communication during day time hours, this middle of the night lark is annoying.

    Wasn't suggesting you should have to change. More curious how "network issues" don't affect other systems.
    But its clearly an issue that needs sorting. The audible alerts should be able to be turned off in the meantime. Have you asked your installer?


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    #45
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    KoolKid wrote: »
    Wasn't suggesting you should have to change. More curious how "network issues" don't affect other systems.
    But its clearly an issue that needs sorting. The audible alerts should be able to be turned off in the meantime. Have you asked your installer?

    I sent him the alarm log the other day and asked him to check with HKC about a timeframe fix, no reply back!

    I wouldn't mind but he was always good at getting back to me on other issues like remotely correcting my clock time on the alarm and fixing a faulty wireless sensor.


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    #46
    altor
    Registered Users Posts: 11,640 ✭✭✭✭altor


    van_beano wrote: »
    I sent him the alarm log the other day and asked him to check with HKC about a timeframe fix, no reply back!

    I wouldn't mind but he was always good at getting back to me on other issues like remotely correcting my clock time on the alarm and fixing a faulty wireless sensor.

    Its the connection to Three that is causing the issue.
    You can get your installer to request that the system does not see the three network until Three sort out the issue.
    Another option is to get him to update the software on the panel and GSM.
    The newer software is quicker at changing networks so you would not get the fault again.

    www.altor.ie



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    #47
    mckildare
    Registered Users Posts: 342 ✭✭mckildare


    Hi all,
    I'm getting this problem more and more regularly now. Was sporadic for nearly 2 years but in the last month or so has been maybe once a week and over last few days has been a few times, 3 times so far this evening. Is this a network issue or something that the installer has to come out and fix? Thanks


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    #48
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Some are saying it's a network issue. I was under the impression that these use international sim cards that will roam on any network.
    We have lots of alarms using sim cards with other manufacturers and we are not seeing any issues like this.


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    #49
    van_beano
    Registered Users Posts: 1,345 ✭✭✭van_beano


    Mine has been fault free for 8 days now after about 11 days of intermittent faults, no doubt it'll go down tonight after just posting this.


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    #50
    Alkers
    Registered Users Posts: 6,811 ✭✭✭Alkers


    Same, we've had no issues of late


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    #51
    mckildare
    Registered Users Posts: 342 ✭✭mckildare


    Ok thanks folks, I hope it sorts itself out. Costing valuable cents in text messages for nothing :) I was on to Eir/Meteor to find out if there were network upgrades going on in my area and they said replace the SIM. If it continues I guess it will a call out for the alarm installer either way


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    #52
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Does anyone having these issues have central station monitoring through this connection?
    If so, that would be very concerning.


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    #53
    Effects
    Registered Users Posts: 9,761 ✭✭✭Effects


    I spoke with HKC this morning and they played down the issue, saying it was a few weeks ago and was rectified after a day or two.
    It's been happening to me on and off since August 4th. Haven't set up the WiFi connection yet so maybe once I do it won't be as big a hassle.

    I was worried when I was out of the country as I couldn't connect to the app and my wifi went down as well so couldn't check cctv remotely.
    Had to go old school and call a neighbour to have look around the house!


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    #54
    KoolKid
    Moderators, Home & Garden Moderators, Technology & Internet Moderators Posts: 24,789 Mod ✭✭✭✭KoolKid


    Listening to lots of engineers who use this it's a lot more widespread and far from sorted.
    Lots of outages this morning also


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    #55
    mckildare
    Registered Users Posts: 342 ✭✭mckildare


    3 faults detected this morning from midnight to now. Is there a way to disable the SMS for these types of faults?


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    #56
    Sono
    Registered Users Posts: 2,376 ✭✭✭Sono


    Happy to report this hasn’t happened in over 2 weeks, was driving me mad!


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    #57
    Shooter_galway
    Registered Users Posts: 534 ✭✭✭Shooter_galway


    Sorry for the bump but have had about 8 line faults today. GSM with meteor... Any way to silence alarm panel as don't want it waking kids if it persists in going off?


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    #58
    banie01
    Registered Users Posts: 16,467 ✭✭✭✭banie01


    This feels like the most appropriate thread to ask this question.
    Apologies if I'm mistaken.

    Have a HKC SecureWatch panel that has a landline modem, changed providers recently and kept getting "line fault"
    So I disabled the modem via service menu.(New Provider is VOIP only)
    Is this the correct way to deal with that issue?


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    #59
    dubgal22
    Registered Users Posts: 7 ✭dubgal22


    Does anyone know how to solve the gsm fault getting several a day . I have engineers code.


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    #60
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,026 Mod ✭✭✭✭Aquos76


    I had one last night again, 2.07am and lasted till 2.11am last one prior to this was 6th Oct also exactly the same times, its definitely to coincidental that these faults always happen after 2am in the morning and never during the day.I had a number of these during 2018 and again all just after 2am


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    #61
    kub
    Registered Users Posts: 6,528 ✭✭✭kub


    Aquos76 wrote: »
    I had one last night again, 2.07am and lasted till 2.11am last one prior to this was 6th Oct also exactly the same times, its definitely to coincidental that these faults always happen after 2am in the morning and never during the day.I had a number of these during 2018 and again all just after 2am


    Have a chat with your installer, your system more than likely needs an upgrade to the latest software.
    Mobile Networks refresh at approx that time of the night, yours appears not to be switching from one network to another.


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