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Online Account - Cant add new Account number

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  • 14-12-2015 12:43pm
    #1
    Rafloution
    Registered Users Posts: 664 ✭✭✭


    Hi there,

    I signed up over 4 weeks ago and just received my account number for electricity (Gas to come). When I tried signing up it said account number not recognised - so I logged in with my details and all my old accounts come up and no option to add a new one.

    Can you arrange to close my old ones/clear them and add the new one please?

    Secondly when will you contact me regarding Nest install ? It's been over 4 weeks at this stage and not heard anything.

    Thanks


Comments

  • Options
    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Rafloution,

    Thank you for choosing Electric Ireland.

    The system should recognise your new account number shortly; old account numbers remain on a customer's online account in case they wish to have access to this information down the line.

    Do private message us your Electric Ireland account number, name, address and date of birth for us to contact Home Services about your Nest installation.

    Thanks again,
    Una

    ________


  • Options
    #3
    Rafloution
    Registered Users Posts: 664 ✭✭✭Rafloution


    Thanks - sent

    How do I add an account number as there is no option to within the account - do I have to sign up again on another email or does the new account screen just accept an existing email?


  • Options
    #4
    danjo-xx
    Registered Users Posts: 5,393 ✭✭✭danjo-xx


    Electric Ireland: Una wrote: »
    Hi Rafloution,

    Thank you for choosing Electric Ireland.

    The system should recognise your new account number shortly; old account numbers remain on a customer's online account in case they wish to have access to this information down the line.

    Do private message us your Electric Ireland account number, name, address and date of birth for us to contact Home Services about your Nest installation.

    Thanks again,
    Una

    ________
    Having similar problem to Rafloution,


  • Options
    #5
    Electric Ireland: Aoife
    Company Representative Posts: 361 Verified rep ✭Electric Ireland: Aoife


    Hi danjo-xx, 

    Thank you for getting in touch. 

    Can you please send us a private message?

    We need you to provide the following information for account security: 
    • Your full name
    • Your address
    • Your account number
    • Your contact number
    • Confirmation you are the account holder (Yes/No)

    Kind regards, 
    Aoife


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