Well, Im moving to thorntons, not surprised to see Im that Im not the only one experiencing the same thing with greyhound, I rang them up to confirm their costs as they dont make it clear, neither in the letter they sent out or in their website. I didnt really believe I would be saving anything with them, but also it seems they are obviously (seems to me) to be trying to obscure what the potential price may actually be as its pay per weight. So if I pay per weight and put out a very lightly loaded bin, d I get a deduction, NO, but if its over a certain weight they charge me extra. I was about to hang up the phone after waiting 5 mins on hold.
Originally Posted by W.B. Yeats
We are changing to Access bins from Greyhound- I emailed greyhound to say that I would be changing to Access-
Greyhound emailed me back and said that they would arrange for someone to come and take back our bins.....
We have had those bins ever since we moved into our house 7 years ago, long before Greyhound came on the scene
Question: who owns the bin? I thought that it was ours......
I paid for replacement grey bin, I deem it to be mine (i paid for it) and that was when sdcc still owned the service, Im sure I paid for the first one with sdcc though. I dont have the space to keep them, so dont understand why they dont just change the RFID chip or recode it or transfer it to the new service provider (like porting your phone number) it seems like an awful lot of waste to collect/deliver new bins/fuel involved/CO2, at worst why not let a new service provider jet wash the old stickers off and put a new chip in the bin??
Originally Posted by wait4me
Now this is somebody using their brains! I just thought last night that if there is a major switch away from Greyhound to other providers, Greyhound is going to have to pick up a hell of a lot of bins, at a cost. Not good for the cash flow never mind the profit, read loss, line. Similarily Thorntons, for example, now have to order a shed load of new bins to supply to a fickle audience. That audience is liable to move elsewhere after a year if Thorntons (for example) don't maintain a cost competitiveness. I can see a lot of waste companies getting wasted in a short space of time.
Seems like reduce reuse recycle is lost on them??
by the way, had enough of greyhound crap customer service, rang citybin and thorntons, both answered the phone almost straight away, thorntons offers me more what im looking for, ie can top up online/dont need to pay direct debit. Shame they have to replace the bins, seems very wasteful not to just replace stickers.