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14-10-2011, 16:28   #1
jnoham
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Helpdesk/Call Logging Software

Hi,

I work in a small IT company (5-7 users) and we are looking for a new Call Management/Logging tool where we can do the following:
- Log customer issues
- Assign to engineer
- Record time and details against call
- Abilty to run variety of reports including customer montly times, engineer monthly times (billable and non-billable)
- Knowledge base
There are other requirements but the above gives a brief idea on what we are looking for.

If anyone has any recommendations please let me know.

Thansk, J
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14-10-2011, 16:35   #2
SickBoy
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Quote:
Originally Posted by jnoham View Post
Hi,
I work in a small IT company (5-7 users) and we are looking for a new Call Management/Logging tool where we can do the following:
- Log customer issues
- Assign to engineer
- Record time and details against call - Abilty to run variety of reports including customer montly times, engineer monthly times (billable and non-billable)
- Knowledge base
There are other requirements but the above gives a brief idea on what we are looking for.
If anyone has any recommendations please let me know.
Thansk, J
Check out http://www.vivantio.com
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14-10-2011, 16:36   #3
aidan_walsh
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ZenDesk?
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