I'm having a problem getting my router to connect to the internet and I'm hoping somebody more technical than me can come up with some suggestions to fix it. (Apologies if this is in the wrong forum - MODS please move if you wish).
I have UTV broadband and have been happily using it for the past couple of months with no problem, having moved to a new address in Feb. I have been connected through UTV for the past year or so and have generally had a good experience.
A few weeks ago my laptop started to slow down and would sometimes fail to boot at all. Thinking that the registry was probably corrupt, I wiped the hard disk, reinstalled XP and started to reinstall my hardware for my broadband connection. However, no matter what I do, I can't seem to get my internet connection up and running again.
I have a BT wireless router/modem and a BT wireless card for my laptop. The laptop is detecting the card and is detecting the wireless router. The wireless signal strength is consistently excellent. The connection manager is allowing me to put in all the appropriate settings (i.e VCI, VRI etc.) that should enable the router to connect. In addition, the router is detecting a steady DSL signal so the line appears to be working. There are no problems making telephone calls. I have a dual filter with the DSL and phone line going through it, as supplied by UTV.
I can get all the way to the point where the router connection manager says it is "ready to connect" to the internet. I click the button, it says "connecting" and tries to connect several times and then gives up, going back to the screen that says "ready to connect".
I have been on to UTV tech support for a couple of hours at this stage and they have gone through all of the steps and possibilities they can think of, to no avail. I have checked, rechecked, changed my password and my username and still cannot get the bloody thing to connect
Has anyone got any suggestions? Am I doing something really stupid and just can't see it? I have considered the possibility that something is wrong with the line, but it seems to be detecting the DSL signal and making calls alright. I find it hard to imagine anyway that a fault developed on the line during the 12 hours or so I was offline while I reinstalled XP.
ANY suggestions would be gratefully received. UTV have practically given up on me and I don't have much faith that they know how to resolve the problem
Thanks in advance .