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04-02-2020, 11:29   #1006
hawthorne
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Check your bank statements to make sure you did not receive any double payments in the past.
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04-02-2020, 11:33   #1007
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ibsupportcc@welfare.ie
Hi guys that's the email address for the call centre ..if you know the name of the person you were talking to , address it to the attention of and it will be sent to that person .
I too was having difficulty where they said they weren't receiving my forms etc. I eventually got through to a lady that gave me that email address and her first name and my claim was dealt with and back payment etc received within 3 working days .
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04-02-2020, 11:38   #1008
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Check your bank statements to make sure you did not receive any double payments in the past.
100% I did not receive any double payment
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04-02-2020, 11:43   #1009
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I got through to them myself as they weren't calling

I spoke to a extremely rude and confrontational woman who couldn't give me an explanation as to why I didn't receive a payment last week, mumbled something about escalating it to another department or supervisor that would take 5 working days while all the while giving me no resolution and justification for leaving me with absolutely no payment.

When she couldn't give me an explanation she mumbled something about them possibly paying me for 2 weeks instead of 1 at the start of my claim last year, that I was in debt for that week, that it's now come to light, and they've taken the payment back.

If this is the case, can they do that? Give me no prior warning, just decide to stop a payment without any notification whatsoever?

For the record I 100% did not receive any double payment, this is something you would remember. Also she saidmy normal payment will resume this Friday so its not as if theres an investigation into my claim- they've just stopped a full week and resumed with the payment

Just seems like they've stopped this payment, with no consideration or notification - obviously we all have bills to pay and living expenses so to just stop a week like this seems ridiculous
That doesn't sound right. I don't think they communicate to each other at all. They messed up my payment many times. Their suggestion was to borrow from family or friends. Then the worst one, Being told i can just eat cornflakes untill my payment comes through.

It's like some of them forget that we are human. I've being paying PRSI since i was 16. You would think it was their own money ffs.
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04-02-2020, 11:47   #1010
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That doesn't sound right. I don't think they communicate to each other at all. They messed up my payment many times. Their suggestion was to borrow from family or friends. Then the worst one, Being told i can just eat cornflakes untill my payment comes through.

It's like some of them forget that we are human. I've being paying PRSI since i was 16. You would think it was their own money ffs.
Every call is recorded . I know this because I worked in the Revenue Call Centre and calls can and will be played back if you make a complaint. All IT need is your phone number to trace a call .
That's disgraceful customer service....
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04-02-2020, 11:53   #1011
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Every call is recorded . I know this because I worked in the Revenue Call Centre and calls can and will be played back if you make a complaint. All IT need is your phone number to trace a call .
That's disgraceful customer service....
This wasn't over the phone. This was face to face to a community welfare officer. I do not know how i managed to keep my calm.
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04-02-2020, 11:56   #1012
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This wasn't over the phone. This was face to face to a community welfare officer. I do not know how i managed to keep my calm.
I would still make a complaint, that's awful.
I'm shocked at that to be honest .
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04-02-2020, 11:58   #1013
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I've now had 6 back and forths on Twitter in the last 36 hours with each message being an assurance it's been passed on to the relevant department and I would get a call - still nothing
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04-02-2020, 19:42   #1014
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Unfortunately, I didn't get a call back too but my issue has been resolved.

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I've now had 6 back and forths on Twitter in the last 36 hours with each message being an assurance it's been passed on to the relevant department and I would get a call - still nothing
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04-02-2020, 20:37   #1015
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I've now had 6 back and forths on Twitter in the last 36 hours with each message being an assurance it's been passed on to the relevant department and I would get a call - still nothing
Did you not go to the CWO to apply for an SWA?
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05-02-2020, 12:53   #1016
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Did you not go to the CWO to apply for an SWA?
Can the CWO pay me?

I heard you now have to make an appointment with them in advanced?

I'm based in Dublin City Centre and the CWO sit daily
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05-02-2020, 13:25   #1017
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Can the CWO pay me?

I heard you now have to make an appointment with them in advanced?

I'm based in Dublin City Centre and the CWO sit daily
See this is the problem. When the IB dept. called me they advised me to go to the CWO to get SWA. They wouldn't give it to me. And being sick it wasn't easy for me to go to their office too.

My local intreo centre just requires you to take a ticket on arrival and wait to be seen. But the last was a wasted journey.
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05-02-2020, 13:31   #1018
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See this is the problem. When the IB dept. called me they advised me to go to the CWO to get SWA. They wouldn't give it to me. And being sick it wasn't easy for me to go to their office too.

My local intreo centre just requires you to take a ticket on arrival and wait to be seen. But the last was a wasted journey.
My Intreo Centre is just round the corner and CWO sits from 10-12 daily so I will pop in tomorrow and ask for SWA Thanks
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27-02-2020, 14:07   #1019
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Hi there, I wonder can anyone help because I'm stressed that my money wont come in next week.. So my IB cert runs out on Sunday 1st of March and I was with my doctor last week who told me that he is putting me on another 6 month cert but he has to do it all online now and there is no more actual paper certs to send off anymore?
He asked me to ring into the GP office on tues or wednesday (which I did) to remind him to put the cert through.. I have already received a text from IB telling me that if I am to continue receiving IB that I must send in my next cert by the 2nd of March, but as I mentioned earlier that certs are no longer needed to be sent in?
Maybe its just me and I'm stressing for nothing. Has anyone else dealt with their doctor doing it online and not sending off a cert to IB and how did it go?
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09-03-2020, 18:12   #1020
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When will the increase to €305 be made available does anyone know?
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