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Hi, I am continuously getting bills for a higher bundle to the bundle I signed up fo

  • 08-02-2019 2:39pm
    #1
    melanie o sullivan
    Registered Users Posts: 5 ✭


    Hi,  I am continuously getting bills for a higher bundle to the bundle I signed up for.  Eir have cut off my iternet due to not paying the amount due though I had paid the agreed amount for the bundle I had signed up for.  They credited me for that though never refunded me for the time without the internet which affected my whole family.  I spend my days trying to get this fixed, speaking to irate customer sales people and here I am again thinking I had it fixed,  to again receive my new bill on the INCORRECT  bundle again.  no one seems to have the access to help me.   1901 state they can't do anything and the chat line states they don't have the access and the sales person is rude and said more or less its not his problem.  DISGRACE


Comments

  • #2
    Duarte1974
    Registered Users Posts: 9 ✭Duarte1974


    EIR are a total shambles - not surprised!


  • #3
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    melanie o sullivan wrote: »
    Hi,  I am continuously getting bills for a higher bundle to the bundle I signed up for.  Eir have cut off my iternet due to not paying the amount due though I had paid the agreed amount for the bundle I had signed up for.  They credited me for that though never refunded me for the time without the internet which affected my whole family.  I spend my days trying to get this fixed, speaking to irate customer sales people and here I am again thinking I had it fixed,  to again receive my new bill on the INCORRECT  bundle again.  no one seems to have the access to help me.   1901 state they can't do anything and the chat line states they don't have the access and the sales person is rude and said more or less its not his problem.  DISGRACE
    Hi melanie o sullivan, 

    Sorry to hear your bills are the wrong price. 

    Could you PM the following details?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    As soon as I get this information I can check why your bills are higher

    Thanks, 
    Grainne


  • #4
    melanie o sullivan
    Registered Users Posts: 5 ✭melanie o sullivan


    I got a bill again which I know is in correct ss I paid my correct bunle amount of approx 80 euros in march and now again for this month I'm being charged 136.00 which is the bundle I signed up for. How can Eir get my bundle incorrect every month


  • #5
    melanie o sullivan
    Registered Users Posts: 5 ✭melanie o sullivan


    eir: Grainne wrote: »
    Hi melanie o sullivan, 

    Sorry to hear your bills are the wrong price. 

    Could you PM the following details?
    1. Registered Name
    2. Registered Address
    3. Account Number
    4. DOB
    5. Are you the Account Holder?

    As soon as I get this information I can check why your bills are higher

    Thanks, 
    Grainne

    How can it be wrong again


  • #6
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    melanie o sullivan wrote: »
    I got a bill again which I know is in correct ss I paid my correct bunle amount of approx 80 euros in march and now again for this month I'm being charged 136.00 which is the bundle I signed up for. How  can Eir get my bundle incorrect every month
    Hi Melanie o Sullivan

    Can you pm me the following details and I will look into this for you. 

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Thanks

    Linzi


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