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Cancel order within cooling off period

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  • 14-03-2019 2:09pm
    #1
    JustLen
    Registered Users Posts: 634 ✭✭✭


    Hi

    Signed up to broadband and TV on the 9th

    There is a 10 day cooling off period.

    I want to cancel the order within this period.

    I have called 4 days in a row and been on hold an hour each time.

    The number phone number provided on the contract under the heading "cooling off period" is not in use.

    Can someone please help me to cancel this order.

    I need to ensure my line is not taken over by eir ASAP.

    Please and thanks.


Comments

  • Options
    #2
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    Pm sent to Linzi confirming account details just now


  • Options
    #3
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    Pm sent to Linzi confirming account details just now
    Hi JustLen

    Unfortunately as stated in previous posts we can't do cancellations through Social Media.  I do apologise for the inconvenience this may cause.  Please call 1800 504 110 to call the cancellations department directly.  I recommend calling early in the morning or alternatively write a letter to the cancellations department.  Click here to view the switching address which is also for cancellations. 

    Kind regards

    Linzi


  • Options
    #4
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    Linzi

    I have spent 4 hours on hold all together.

    I'm looking to invoke my statutory right to cancel within cooling off period.

    If I write a letter it likely won't reach in time.

    You have provided details in the contract to cancel - the details are incorrect.

    I'm not looking to cancel an existing account I wish to cancel an order.


  • Options
    #5
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    By the way the installation won't be carried out as promised which is the reason for invoking cooling off rights.


  • Options
    #6
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    I finally got through.

    Can an eir rep kindly confirm the cancellation?


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  • Options
    #7
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    I finally got through.

    Can an eir rep kindly confirm the cancellation?
    Yes JustLen

    It has been done.

    Regards

    Linzi


  • Options
    #8
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    eir: Linzi wrote: »
    Yes JustLen

    It has been done.

    Regards

    Linzi

    I'm now getting calls to arrange installation.

    I have advised installations that the order was cancelled.

    Can someone confirm the following;

    a) My line will not be taken over by eir
    b) I will not be charged

    Thanks


  • Options
    #9
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    JustLen wrote: »
    eir: Linzi wrote: »
    Yes JustLen

    It has been done.

    Regards

    Linzi

    I'm now getting calls to arrange installation.

    I have advised installations that the order was cancelled.

    Can someone confirm the following;

    a) My line will not be taken over by eir
    b) I will not be charged

    Thanks
    Hi JustLen, 

    As my colleague Linzi advised above your order has been cancelled. 

    Thanks, 
    Grainne


  • Options
    #10
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    eir: Grainne wrote: »
    Hi JustLen, 

    As my colleague Linzi advised above your order has been cancelled. 

    Thanks, 
    Grainne

    Grainne - Can you confirm the above?


  • Options
    #11
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    JustLen wrote: »
    eir: Grainne wrote: »
    Hi JustLen, 

    As my colleague Linzi advised above your order has been cancelled. 

    Thanks, 
    Grainne

    Grainne - Can you confirm the above?
    Hi JustLen, 

    If you could PM the account details you sent to Linzi I will check this for you. 

    Thanks, 
    Grainne


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  • Options
    #12
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    PM sent.

    You might please confirm the above two points in due course.

    Thanks


  • Options
    #13
    eir: Grainne
    Closed Accounts Posts: 798 ✭✭✭eir: Grainne


    JustLen wrote: »
    PM sent.

    You might please confirm the above two points in due course.

    Thanks
    Hi JustLen, 

    I have responded to your PM. 

    I will update you as soon as I get confirmation. 

    Thanks, 
    Grainne


  • Options
    #14
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    Appreciate if some one could come back to me Monday.

    I don't want to be charged while not in contract like other posters here have been.

    Time is of the essence.

    Thanks


  • Options
    #15
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    I'd you are connected with one supplier and reverting to that supplier, make sure you get your uan and crn from eir by email before your account is closed and churned.

    If you have never been connected, then disregard.


  • Options
    #16
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    wmpdd3 wrote: »
    I'd you are connected with one supplier and reverting to that supplier, make sure you get your uan and crn from eir by email before your account is closed and churned.

    If you have never been connected, then disregard.

    Thanks.

    As above can someone PM me the UAN and CRN please


  • Options
    #17
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    wmpdd3 wrote: »
    I'd you are connected with one supplier and reverting to that supplier, make sure you get your uan and crn from eir by email before your account is closed and churned.

    If you have never been connected, then disregard.

    Thanks.

    As above can someone PM me the UAN and CRN please
    Hi JustLen

    Could you pm me the following details please?

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi


  • Options
    #18
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    eir: Linzi wrote: »
    Hi JustLen

    Could you pm me the following details please?

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi

    Just sent details via PM for third time. Thanks


  • Options
    #19
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    eir: Linzi wrote: »
    Hi JustLen

    Could you pm me the following details please?

    Name
    Account Number
    1st line of address
    DOB
    Are you the account holder?

    Many thanks

    Linzi

    Just sent details via PM for third time. Thanks
    I have replied to your PM

    Thanks

    Linzi


  • Options
    #20
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    Linzi

    You have PM'd me my UAN.

    You haven't addressed my query. Can you please answer my query as per previous post.


    ''I'm now getting calls to arrange installation.

    I have advised installations that the order was cancelled.

    Can someone confirm the following;

    a) My line will not be taken over by eir
    b) I will not be charged

    Thanks"


  • Options
    #21
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    Linzi

    You have PM'd me my UAN.

    You haven't addressed my query. Can you please answer my query as per previous post.


    ''I'm now getting calls to arrange installation.

    I have advised installations that the order was cancelled.

    Can someone confirm the following;

    a) My line will not be taken over by eir
    b) I will not be charged

    Thanks"
    Hi JustLen

    I have sent you a pm.

    Regards

    Linzi


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  • Options
    #22
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    Your account is in the process of being closed but it will take 48 hours to complete.

    Regards

    Linzi

    PM quoted above.

    I take it the cancellation was not put through as suspected.


    Why has my account not been cancelled as per my cancellation 2 weeks ago?!!



    Can you confirm the two points I have raised?


  • Options
    #23
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    Your account is in the process of being closed but it will take 48 hours to complete.

    Regards

    Linzi

    PM quoted above.

    I take it the cancellation was not put through as suspected.


    Why has my account not been cancelled as per my cancellation 2 weeks ago?!!



    Can you confirm the two points I have raised?
    As I stated in the pm, Your account is in the process of being closed and your account balance is zero.  So no your line won't be taken over by eir and no you won't be charged. 

    Kind regards

    Linzi


  • Options
    #24
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    eir: Linzi wrote: »
    As I stated in the pm, Your account is in the process of being closed and your account balance is zero.  So no your line won't be taken over by eir and no you won't be charged. 

    Kind regards

    Linzi

    Just confirmed with Sky that my line has been taken off them.

    They just tried to set up my broadband as a new account but they confirm there is a block on the line.

    This absolutely has to be sorted out can someone look at this?


  • Options
    #25
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    eir: Linzi wrote: »
    As I stated in the pm, Your account is in the process of being closed and your account balance is zero.  So no your line won't be taken over by eir and no you won't be charged. 

    Kind regards

    Linzi

    Just confirmed with Sky that my line has been taken off them.

    They just tried to set up my broadband as a new account but they confirm there is a block on the line.

    This absolutely has to be sorted out can someone look at this?
    Hi JustLen

    I have just checked and the cancellation process has just cleared. The account is now terminated.

    Regards

    Linzi


  • Options
    #26
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    eir: Linzi wrote: »
    Hi JustLen

    I have just checked and the cancellation process has just cleared. The account is now terminated.

    Regards

    Linzi

    So what about my phone line?

    My two mobile phones are now not in service!!!!!!!!

    These mobiles should not have been cancelled


  • Options
    #27
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    Please guys this is torture.

    I need my mobile for work can someone take this on and try resolve


  • Options
    #28
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    Please guys this is torture.

    I need my mobile for work can someone take this on and try resolve
    JustLen 

    You need to call 1901, I can't cancel or activate accounts through boards.  

    Regards

    Linzi


  • Options
    #29
    JustLen
    Registered Users Posts: 634 ✭✭✭JustLen


    I don't need to cancel or activate an account through boards.

    Could you please make an attempt to help me.

    I have been on here for two weeks so this wouldn't happen. You personally assured me continuosly this wouldn't happen.

    Please take some responsibility and look into this.


  • Options
    #30
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    I don't need to cancel or  activate an account through boards.

    Could you please make an attempt to help me.

    I have been on here for two weeks so this wouldn't happen. You personally assured me continuosly this wouldn't happen.

    Please take some responsibility and look into this.
    JustLen

    You asked me to check if the account has been cancelled and give you your UAN which I did.  I also advised through pm that it was going to take 48 hours to cancel down.  The finalization of the cancellation was confirmed this morning after you have spoken to Sky.  They should now be able to take over the line.  You never mentioned anything on this forum about keeping mobiles so these must have been cancelled, as all your services where bundled together.  I am very sorry for this confusion.  I can't help any further through this forum you need to speak to the loyalty department to get this sorted out. 

    Kind regards

    Linzi


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  • Options
    #31
    eir: Linzi
    Closed Accounts Posts: 527 ✭✭✭eir: Linzi


    JustLen wrote: »
    I don't need to cancel or  activate an account through boards.

    Could you please make an attempt to help me.

    I have been on here for two weeks so this wouldn't happen. You personally assured me continuosly this wouldn't happen.

    Please take some responsibility and look into this.
    JustLen

    I have just been advised to tell you to go into an eir store and get a sim only plan then ask them to do a MSDN swap.  That way you can get the mobiles back.

    Regards

    Linzi


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