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14-09-2018, 07:48   #286
quazzy
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Originally Posted by clint_silver View Post
I know someone who got it last night so its still working, they used a revolut card over vpn. Maybe use speedtest to verify youre definitely on a turkish IP.

I got 2 gift cards and then had refused payment for a third. I reconnected vpn and tried a different card and it still refused so that seemed a bit random for me so I jsut accpeted it was hit and miss..
I'm in a similar situation.

I got 2 codes and then the 3rd got refused. Tried different CC but no joy.
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14-09-2018, 08:15   #287
mcgovern
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Does anyone know what happens if you upgrade to Deezer Family if you used the 12 month gift card?
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Upgrade from Deezer Premium (9,99 TL/month) to Deezer Family (14,99 TL/month).
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14-09-2018, 12:17   #288
Quackster
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Does anyone know what happens if you upgrade to Deezer Family if you used the 12 month gift card?
As far as I know, you lose the remaining portion of your Deezer Premium subscription. No pro-rata refund.
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17-09-2018, 10:41   #289
deco_b
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Support switched my subscription from 1 yr premium to family for 8 months
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17-09-2018, 12:00   #290
ECookie13
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Support switched my subscription from 1 yr premium to family for 8 months
Any reason why?
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17-09-2018, 19:09   #291
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I'm on this plan. The mobile app is fairly good, but the suggested playlists are all over the shop. You either get Turkish pop and their equivalent of Big Tom thrown in at the end, or they start playing you stuff on your Flow playlist. Not good for getting new recommendations. If I hear Creep by Radiohead one more time....

Can't argue for the price at all though, and will import my spotify playlists if I can. Their music recommendation algorithms aren't great though. 8Tracks and the likes are much better.
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20-09-2018, 13:43   #292
itsnotmyfault
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I set up an account on vpn last week and bought the 12 month giftcard and applied it to my Irish account. Just got refunded the money and my irish account goes back to free after my free trial.


Is everyone else's account still ok???
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20-09-2018, 13:48   #293
deco_b
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I was chatting to support. They copped on to it and are automatically refunding everyone
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20-09-2018, 13:50   #294
ohnonotgmail
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I was chatting to support. They copped on to it and are automatically refunding everyone
just those who bought gift cards or those who bought a 12 month sub directly?
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20-09-2018, 14:23   #295
TBi
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just those who bought gift cards or those who bought a 12 month sub directly?
My account with gift cards still looks fine. Amazing though all these people ringing in to change their accounts from Turkey to Ireland set off alarm bells...
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20-09-2018, 14:25   #296
ohnonotgmail
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I've just checked my premium account that i purchased directly without a gift card and it is still showing as valid until sep 2019.
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20-09-2018, 14:35   #297
MAJJ
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Can you blame them if lots of folks contact support, as it highlights unusual buying patterns and flaws.
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20-09-2018, 19:12   #298
deco_b
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I wasn't asking to change anything. Got a notification to say refund and wanted to know why
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20-09-2018, 21:19   #299
MAJJ
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I wasn't asking to change anything. Got a notification to say refund and wanted to know why
Sorry Deco, wasn't meaning to point that at you more of a general point.
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24-09-2018, 17:40   #300
ECookie13
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So are people getting this cancelled and refunded?
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