Irish Water Refunds information

Irish Water: Micheal · 17-11-2017 1:45pm

Trevs369 wrote: »

Hi, I just wish to inform you that I have been trying to call your helpline as to change my details on my property. The phone is sounding like it doesn't exist when I call the 01-707 number. As I am out of the country I cannot access the 1850 number. Can you advise me what I should do. It seems I cannot access anything.

Hi there,

Thanks for your message.

We are very sorry, our Billing Department is currently experiencing high call volumes.

You can manage your account online and update your address by visiting our website here. Alternatively, if you DM us the following details, we will be more than happy to assist:

- Supply address
- Account number
- Name on account

Kind regards,
Micheal

Willos78 · 17-11-2017 1:52pm

Hi,
I have moved house since paying my Bill, I cannot find my old bill so i don't have my WPRN or account number required to change my details. What should I do? I have tried calling be only getting an automated message.

Irish Water: Micheal · 17-11-2017 3:46pm

Willos78 wrote: »

Hi,
I have moved house since paying my Bill, I cannot find my old bill so i don't have my WPRN or account number required to change my details. What should I do? I have tried calling be only getting an automated message.

Hi Willos78,

Thanks for your message.

Please PM us the following details and we will be more than happy to assist:

- Supply address
- Contact number
- Name on account

Kind regards,
Micheal

ninty · 17-11-2017 4:50pm

hello Michael,
My mother has died and her house has been sold,how do i receive refund for her
Thanking you,
Ninty

Irish Water: Micheal · 17-11-2017 5:55pm

ninty wrote: »

hello Michael,
My mother has died and her house has been sold,how do i receive refund for her
Thanking you,
Ninty

Hi there,

Thanks for your message and we are very sorry for your loss.

The executor of the estate can contact us on 1850 448 448 in order to update the account details to process the refund. Our lines are open from 9am until 5:30pm, Monday to Friday.

Kind regards,
Micheal

DanielS35 · 20-11-2017 11:12pm

Irish Water: Mairead wrote: »

Hi DanielS35,

DanielS35 wrote: »

Hello,

we needed to pay for the water when we were moving out and in as landlord/agency required it - unlawful imo.
We lost some e200 or more in this fraudulent scheme.

I tried to sign in or register with the account no. and wprn that's on the invoice but all I get is info:
No premises found for this WPRN and account number combination

We want our money back so please advise.

Thank you
Dan

If you PM the following details, we can follow up on this for you:

- Name;
- Address;
- Contact number; and
- Confirm if you are the named account holder.

If you would like to update your correspondence address in order to receive your refund cheque to your current address, you can call 1850 448 448 between 9am and 5:30pm, Monday to Friday.

Thanks,
Mairead

Hello Mairead,

thanks for quick reply. I sent PM.

Best,
Daniel

Pink11 · 22-11-2017 10:34am

Hi

I also sent a PM, had trouble getting through on the phone lines last week. Would someone be able to help?

Irish Water: Louise · 22-11-2017 4:12pm

Hi Pink11,

Pink11 wrote: »

Hi

I also sent a PM, had trouble getting through on the phone lines last week. Would someone be able to help?

Thank you for your message.

A member of our team will respond to you via PM.

Kind regards,
Louise

TwoCats · 28-11-2017 5:46pm

I've tried using the refund calculator but I'm getting the message

'We cannot find an account with the details you have provided. This could be because;

There is an error in the details you entered
The WPRN and Account Number do not match'

[*]

The details are definitely correct, I got them from your website.

Also, I'm not sure if it's related but all our bills and payments related to our old house; we moved last december. Our account has changed to show our new address but all the bills and payments for the old house have gone from my account. Is that correct?

Irish Water: Mairead · 28-11-2017 6:05pm

Hi TwoCats,

TwoCats wrote: »

I've tried using the refund calculator but I'm getting the message

'We cannot find an account with the details you have provided. This could be because;
There is an error in the details you entered

The WPRN and Account Number do not match'
The details are definitely correct, I got them from your website.

Also, I'm not sure if it's related but all our bills and payments related to our old house; we moved last december. Our account has changed to show our new address but all the bills and payments for the old house have gone from my account. Is that correct?

Thanks for getting in touch.
If you can provide the following details by PM, we can follow up on this for you:

- Name;
- Address;
- Account Number; and
- WPRN.

Thanks,
Mairead

carlotto · 29-11-2017 11:40am

Dear Mairead,

I have the same problem, I have moved house since paying my Bill, I cannot find my old bill so i don't have my WPRN or account number required to change my details. I have my username and password, but it is impossible to login on My Water.

If I had to send a PM, what is the email address?

Thank you in advance,
Carlo

Irish Water: Mairead · 29-11-2017 12:13pm

Hi carlotto,

carlotto wrote: »

Dear Mairead,

I have the same problem, I have moved house since paying my Bill, I cannot find my old bill so i don't have my WPRN or account number required to change my details. I have my username and password, but it is impossible to login on My Water.

If I had to send a PM, what is the email address?

Thank you in advance,
Carlo

If you PM your account details, we can follow up on this for you.

Thanks,
Mairead

thunderbolt · 29-11-2017 6:22pm

Hi,

I PM'd a member of your team two weeks ago but no reply. Can you please follow up?

Thanks!

Irish Water: Micheal · 29-11-2017 7:28pm

thunderbolt wrote: »

Hi,

I PM'd a member of your team two weeks ago but no reply. Can you please follow up?

Thanks!

Hi thunderbolt,

We're very sorry for the inconvenience.

A member of our team will respond to you shortly with an update.

Kind regards,
Micheal

billyhead · 29-11-2017 8:21pm

When do people expect to get their refund in the post. If you don't receive it by a certain date should Irish water be contacted?

Irish Water: Micheal · 29-11-2017 8:30pm

billyhead wrote: »

When do people expect to get their refund in the post. If you don't receive it by a certain date should Irish water be contacted?

Hi billyhead,

Thanks for your message.

To find out how much you are due to receive in your refund and when this is expected to arrive, you can visit our website here to view our Refund Calculator.

If you have any further queries, please do not hesitate to contact us and we will be more than happy to help.

Kind regards,
Micheal

oksanija · 30-11-2017 9:36pm

Hi, i moved out from the address i paid water charges.

But i don't have my bills now.

How i can get refund?

Irish Water: Mairead · 01-12-2017 9:57am

Hi oksanija,

oksanija wrote: »

Hi, i moved out from the address i paid water charges.

But i don't have my bills now.

How i can get refund?

If you have not already informed us about your move and updated your account, please PM the following details associated with your account:

- Name;
- Address;
- Contact number; and
- Email address associated with your account.

Thanks,
Mairead

Poncke · 04-12-2017 5:33pm

Hi, I have received my refund check, from AIB, can I cash it it in at BOI?

Ogham · 04-12-2017 9:41pm

Poncke wrote: »

Hi, I have received my refund check, from AIB, can I cash it it in at BOI?

Any bank will accept a chequ from another bank .

Irish Water: Agata · 05-12-2017 1:13pm

Poncke wrote: »

Hi, I have received my refund check, from AIB, can I cash it it in at BOI?

Hi Poncke,

We are glad to see your query has been answered.:)

If you have any further questions, please feel free to contact us again.

Kind regards,
Agata

Snoopy1 · 05-12-2017 1:19pm

I moved address since the water charges. I changed my address online on my account. Is this enough to get the refund to my new address?

Irish Water: Agata · 05-12-2017 1:54pm

Snoopy1 wrote: »

I moved address since the water charges. I changed my address online on my account. Is this enough to get the refund to my new address?

Hi,

If you changed your correspondence address online, this will be enough. Your refund will be send to that address.:)

Regards,
Agata

mypost2 · 05-12-2017 4:26pm

Hi,
I would like to get a refund from Irish Water but I need WPRN and account number. I lost all of my bills so I cant register. Where can i get my details to get a refund?
Thank you for your answer

Irish Water: Agata · 05-12-2017 4:54pm

mypost2 wrote: »

Hi,
I would like to get a refund from Irish Water but I need WPRN and account number. I lost all of my bills so I cant register. Where can i get my details to get a refund?
Thank you for your answer

Hi mypost2,

Thank you for your message.

If you have not already informed us about your move and updated your account, please provide the following details via PM:

- Old Address;
- Previous proof of payment
- Type of payment made
- Contact number; and
- Email address associated with your account.

Regards,
Agata

The_Conductor · 05-12-2017 9:06pm

Hi guys-

I've not received anything whatsoever from Irish Water (thus far).
Is there a problem?

Also- I'd be grateful if you could refund the money to the bank account from which I made the payments- I don't use cheques anymore, and I don't want the hassle of dealing with multiple cheques (for different properties- I paid the charges for several of my siblings, all of whom are abroad).

Please advise what is happening- as it seems some people have received refunds, but I certainly have not.

Regards etc.

misschoo · 06-12-2017 12:32am

Why should we have to provide proof of payment made? Surely Irish Water should have a record of all payments made! I’m having problems locating my old account number for a second property that was wiped from the system as soon as I paid it when I sold it. To be honest I’m starting to feel like I’m starting to jump through hoops. If you provide an address and date can they not see on their records that the fee was paid? Unfortunately I never received a receipt of payment.

Irish Water: Agata · 06-12-2017 11:06am

The_Conductor wrote: »

Hi guys-

I've not received anything whatsoever from Irish Water (thus far).
Is there a problem?

Also- I'd be grateful if you could refund the money to the bank account from which I made the payments- I don't use cheques anymore, and I don't want the hassle of dealing with multiple cheques (for different properties- I paid the charges for several of my siblings, all of whom are abroad).

Please advise what is happening- as it seems some people have received refunds, but I certainly have not.

Regards etc.

Hi,

The legislation to refund Domestic Water Charges has now passed and refunds have begun to be issued from 20 November. You can use our refund calculator here to find out how much you are due and when to expect the cheque.

Refunds are being issued by cheque only. We want to refund our customers efficiently and securely within the timeframe given. Cheques are the most effective method available to do this while also ensuring we refund to the correct person.

Regards,
Agata

Yawns · 06-12-2017 11:09am

Cheques are a pain in the hole. Can you not just simply return the payment to the account it was taken from.

CeilingFly · 06-12-2017 11:12am

misschoo wrote: »

Why should we have to provide proof of payment made? Surely Irish Water should have a record of all payments made! I’m having problems locating my old account number for a second property that was wiped from the system as soon as I paid it when I sold it. To be honest I’m starting to feel like I’m starting to jump through hoops. If you provide an address and date can they not see on their records that the fee was paid? Unfortunately I never received a receipt of payment.

Maybe read the context of the post. The poster has no details, therefore to confirm the poster is telling the truth and is who that they say they are, information must be provided.

Quite simple to understand when you read what was being answered.

If you have no details, no bills, no paperwork, then because you can't be bothered to keep very basic records, you need to simply provide a little info.

Of course, there's no obligation to provide this if you wish to forego the refund.

Irish Water Refunds information

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