Less credit given than what I was promised on switching to Electric Ireland

Hi khalid100,

Thanks for getting in touch.

khalid100 wrote:

I switched my Gas and Electricity account to Electric Ireland on 30-05-2016. There was an offer of 150 Euros credit available at that time for customers switching to electric Ireland.

Our online switching bonus of €120 has been available to customers since the 18th May onwards; can you advise where you saw the €150 offer?

Thanks,
David

Hi khalid100,

We have sent your query to the relevant department and they can confirm that the switching bonus credit has only been €120 - we regret any confusion.

If you would like us to review the notes on your Electric Ireland account, do send one of us reps a private message confirming the Electric Ireland account number in question (or the telephone number on the account if you do not have the account number), state that you are the account-holder, and your name, address and date of birth.

Your message will be picked up tomorrow at the latest.

Thanks,
Una

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