Virgin TV360

CoBo55 wrote: »

I'm thinking about getting a 2 box set-up. My connection is in the hall with a cable to the hub. Would the two boxes need separate feeds from the connection point or would one cable be ok with a splitter at the end to each box? I'd like to have the logistics worked out before the install. I'll need co-ax to both boxes as I want live TV on both.

Anybody got a multi room that could help me with this?

Irish Gunner wrote: »

Just wondering if anyone can find Virgin media favourites channels. I had to manually find them but could not find some channels

Also when flicking up the channels it still shows all the channels I don't have ie Sky Sports etc. So how can I change this so that these don't come up

Just setup a new profile and you can then decide what channels appear on it

Jonathan wrote: »

Depends on signal strength. VM installer should be able to advise.

The signal is very strong as the amplifier is outside my front door, the installer had to put a reducer on my connection point in the house when he was installing the BB.

Set up profile with list of favourite channels

So set this as default profile to start when TV turns on. However it keeps on opening up with shared profile.

I'm not using 360 remote but harmony elite.

Anyone experiencing this

BBC Two HD is on 109 which I find great. I don't want SD at all if it was possible to have every channel HD.
Anyway none off this matters because you can set it up exactly as you want.

1 BBC2 SD
2 RTE1 HD
3 QVC
4 Sky News HD

However you like. You can re-arrange it all and so can your wife or kids etc. Your line ups can all be saved separately.

seefin wrote: »

Got deal from virgin ..free 360 box and 69 for BB and basic tv. New box arrived today but want to wait to connect at weekend. Typical, have BB and tv outage today . Its as if they waited for us to commit to another year and pulled plug..message when i try to view recordings is you do not have a subscription to view the program. Theres no way they've disabled the horizon box i suppose? Should've gotten seperate companies for tv and BB as at least both wouldn't be down at same time

You're going to have to hook up the new box,they disabled my old one and had to set up the new one that same day.Wouldnt work and kept getting error message.

I upgraded from the Horizon to the 360 box as I was out of contract- got a great deal 9 months half price, then 94 per month after that (mix tv, 250 MB broadband and phone) as I threatened to go to sky.
Have to say the 360 experience is a million times better than the horizon. The voice control is quick, the picture is better and replay tv for 7 days on loads of channels. It's way better and would recommend the upgrade from a horizon set up, especially as the virgin broadband for me is reliable and fast, and I was unsure about sky's broadband.

I've noticed Sky Comedy which is not included in my plan now lets me watch replay. So If I try to watch it live it says "we are setting things up and this channel will be available soon" but I can go to any program aired previously and watch that! Anyone else have this. And my Discovery HD channel now works!

Kurn wrote: »

I've noticed Sky Comedy which is not included in my plan now lets me watch replay. So If I try to watch it live it says "we are setting things up and this channel will be available soon" but I can go to any program aired previously and watch that! Anyone else have this. And my Discovery HD channel now works!

Sky Comedy works fine for me.

eoinf wrote: »

Can anyone confirm if the multiroom box operates over Wi-Fi or if it needs to be hard wired to the coaxial cable.

I don't have a coaxial cable in the second location nor do i want to run a cable to this room.

Can it operate "wireless"?

I obviously know it needs power and HDMI so not truly wireless but wireless to receive the TV signal

Answers to questions here are scarce, as far as I know to watch live TV the box must be connected via co-ax. The wirelessly connected box can watch recordings on the co-ax connected box.

Delta2113 wrote: »

On Demand and your recordings will work fine - you just won't have any Live Tv.

You could start a recording on your main box and within seconds start watching it on your multiroom box as a work around so to speak.

Thanks not really asolution.

Sky is fully wireless. I will go with that.

Does anyone have an email address for Virgin Media?

i have sent an email to cancel@virginmedia.ie, but it only sends automated responses. The Company has their own inhouse complaints form, but I would rather a solid chain of evidence of correspondence sent, as I could see my case going to court. I received eamils from them regarding bills not paid, but can't rep;y to these addresses.

I cancelled my Virgin TV on the 28th December 2020 and received an automated response stating that I would be charged uo to the 28th January, but they have billed me for February and March. I cancelled all my Virgin media services on the 3rd February and their Co took away the Horizon box and modem on the 1st March, but they have charged me for a TV sub and broadband for the whole of March, even though their Company took away the hardware equipment.

I find their customer service team to be appalling. I rang a couple of times and was waiting over 40 minutes to speak to people in broken English, who were unable to answer my cancellation issues. Their whatsapp service is even worse, so this is why I'd like an email address. I've cancelled my Direct Debits to them and they are charging me late payment fees for a service I'm not getting

Crunchienut wrote: »

I had an issue recently and was using customer.support@virginmedia.ie

Brilliant thanks for that