Virgin Media Cancellation deals

scamalert · 22-10-2019 4:33pm

Treppen wrote: »

Is there any deal for new contract?

9mo half price, but still working with rep on boards to verify its in place. as said before gave notice to cancel, got a call back with offer, took it, and still got disconnected, so had to call back and according to them they had to issue me with new contract, said on the phone im still on deal and got bumped to 500mb, but havent had contract sent in with 500mb, just 360 as had previously so a bit annoyed to say the least, as been charged full months cost, so hopping next month will have half cash back :cool: its a limbo of mess ive landed in.

eljono · 22-10-2019 4:57pm

eljono wrote: »

I'm in a "live chat" now with VM trying to cancel my subscription on the back of the ongoing price increases.

Have been on the chat since 11:20, at 11:28 the first agent said they'd transfer me to a colleague. At 11:48, I was still waiting. I cancelled the chat and started a new one at 11:49. The second agent said at 12:01 they're also transferring me to a colleague.

So in 50+ minutes of being in the chat, they haven't taken my cancellation order, twice I've been transferred and twice I've been left waiting in limbo for someone else to handle it.

I find it laughable that Virgin Media have the gumption to continuously raise their prices, without improving their customer service levels or the TV service.

If the service was good, I could live with the price increase, but the TV box is rubbish, one of the worst UIs I've used in a very long time, so slow and laggy.

They're really hurting themselves in this market, Sky and Vodafone's offerings are better and cheaper. VM need to wake up and smell the coffee.

If anyone is thinking of choosing VM, don't!

It took almost 6 hours, but Virgin have agreed to cancel my contract. Moving to Vodafone in 30 days

Heiser · 22-10-2019 9:49pm

I'll probably go with the vodaphone offer, can't beat that price and I'm sick of Virgin and their price rises every year.

Is the vodaphone broadband decent?

bittihuduga · 23-10-2019 6:26pm

got them on WhatsApp today. got my bill reduced from current 59 to 32.50 for 6 months.62 thereafter.

FaganJr · 23-10-2019 6:52pm

bittihuduga wrote:

got them on WhatsApp today. got my bill reduced from current 59 to 32.50 for 6 months.62 thereafter.

On WhatsApp?? How did you do that?

Jacovs · 23-10-2019 8:09pm

FaganJr wrote: »

On WhatsApp?? How did you do that?

0896000016 is their official whatsapp business account.

sillysocks · 23-10-2019 8:16pm

Be careful with the WhatsApp , I did that last year but needed to ring back to confirm. When I did the call centre said they had no note of the deal through WhatsApp and wouldn’t honor it. So had ages then to renegotiate the deal on the phone.

fritzelly · 23-10-2019 8:27pm

I'm seriously considering getting a Gomo sim for a tenner and a mobile router
Looking at my usage bar one month where I was downloading a good few games I'm not hitting 80GB a month - will save me a lot of money
Will lose my LL I've had for donkeys years but not worth it for the savings

Roberto_gas · 23-10-2019 9:53pm

fritzelly wrote:

I'm seriously considering getting a Gomo sim for a tenner and a mobile router Looking at my usage bar one month where I was downloading a good few games I'm not hitting 80GB a month - will save me a lot of money Will lose my LL I've had for donkeys years but not worth it for the savings

I use 900 GB so not an option...netflix sucks all the data..having a 4K TV does not help either

torrevieja · 23-10-2019 10:49pm

What happens when you cancel your contract do u have to email them or do they cancel straight away

Seámus-Púbach · 31-10-2019 4:20pm

I've let them know I'm cancelling and have a cut off date in next 2 weeks. Should I be expecting a call from them to offer me some sort of deal?? Been with them 3 years

It's a game of chicken in my head. Whoever blinks first loses....

what the hell! · 31-10-2019 4:22pm

Seámus-Púbach wrote: »

I've let them know I'm cancelling and have a cut off date in next 2 weeks. Should I be expecting a call from them to offer me some sort of deal?? Been with them 3 years

It's a game of chicken in my head. Whoever blinks first loses....

Mine was cut off in the last hour and didn’t hear a word from them in the last 3 weeks so don’t hold your breath...

Roberto_gas · 31-10-2019 4:50pm

Seámus-Púbach wrote: »

I've let them know I'm cancelling and have a cut off date in next 2 weeks. Should I be expecting a call from them to offer me some sort of deal?? Been with them 3 years

It's a game of chicken in my head. Whoever blinks first loses....

them not blinking is probably good for you long term ¬

Looptheloop30 · 31-10-2019 5:38pm

what the hell! wrote: »

Mine was cut off in the last hour and didn’t hear a word from them in the last 3 weeks so don’t hold your breath...

Good to know.

beauf · 31-10-2019 5:47pm

I didn't get any budging till the last day of the 30days and the offer was so pitiful that I switched to BB only. They now changed the price of that, I can now cancel that if I want.

They are literally doing everything they can do get people to leave, almost nothing to retain people. People need to take the hint.

tusk · 31-10-2019 7:51pm

I cancelled last week. Got a call today, but I missed it.

fermanagh_man · 31-10-2019 9:22pm

I've not many options in my area, no siro here yet.
Neighbours have eir and sky but only getting around 20mb and constant drops/issues, where as I'm easily getting 100mb+ with virgin and never any issues, a I dont really want to leave but ave to play the game with them every year

Was on 9 months half price last year

This year got 6 months half price pushed for 9 again but no joy

fritzelly · 01-11-2019 4:44pm

Went to cancel today
Best offer, remove the increase
Then 56 a month
Then 52 for 9 months
No other offers available in my area (plenty of other providers cheaper tho)
Cancelled! Virgin don't want to keep customers

Eire Go Brach · 01-11-2019 5:52pm

Had tough battle there.

Only got €15 off for 9 Months off Naked250 BB
€44 for 9
€59 for 3
Turns out my usages has been 1500GB :eek: for some months
Average 870

Wonder what the fair use policy is on the others

noble00 · 01-11-2019 7:31pm

I cancelled yesterday, I was only offered 15 off my bill, they definitely are not trying to keep their customers. I’m thinking of going with vf they seems to be the cheapest at the moment

bromley52 · 01-11-2019 7:59pm

fermanagh_man wrote: »

I've not many options in my area, no siro here yet.
Neighbours have eir and sky but only getting around 20mb and constant drops/issues, where as I'm easily getting 100mb+ with virgin and never any issues, a I dont really want to leave but ave to play the game with them every year

Was on 9 months half price last year

This year got 6 months half price pushed for 9 again but no joy

I got the same after being on 9 months half price until August.

tusk · 02-11-2019 9:03am

https://www.rte.ie/news/business/2019/1101/1088094-virgin-media-to-cut-jobs-to-improve-growth/

eljono · 13-11-2019 11:55am

Hi folks, after 3.5 years of being with Virgin Media involving regular battles over price hikes, quality of Horizon box etc, we moved to Vodafone Gigabit Broadband Experience 1000 + Vodafone TV (Siro)this month.

We had Vodafone Gigabit installed at the weekend and so far are very happy with it. Over wifi on my phone I regularly see download speeds of 190-320mbps and uploads around the 200mbps mark. We rarely saw these speeds on the Virgin Media 240mb package.

The Vodafone Gigabox app is also very good, giving you easy control of your wifi networks.

The TV box is miles better than the VM Horizon box which we found a pain to use as it was very laggy and unresponsive.

The best part, Vodafone Gigabit is costing €25 for the first 6 months and €65 per month after that. A huge saving over Virgin Media and for a much better internet and TV service.

If you can get SIRO in your area and want to leave VM, I recommend the Vodafone package we got.

B_ecke_r · 13-11-2019 2:05pm

think the main reason anyone is with VM these days is there's no Siro/FTTH option to them.

TV service is and always has been pi$$ poor

gabbo is coming · 16-11-2019 11:27am

bromley52 wrote: »

I got the same after being on 9 months half price until August.

Cancelled after 20 years. Vodafone here I come

sillysocks · 18-11-2019 11:35am

Just off the phone from Virgin for the yearly discount dance. Was the easiest this year I think!
Got through to the Irish callcentre, straight away offered half price for 6 months with increase in broadband (wasn’t fussed on that but they always seem to offer it). Maybe could have pushed to 9 months but decided to just take the 6 with no hassle. Phone call was less than 5 minutes compared with multiple long calls in other years.

Our bill is usually 105 so getting 54 for 6 months now.

The_Conductor · 18-11-2019 1:03pm

sillysocks wrote: »

Just off the phone from Virgin for the yearly discount dance. Was the easiest this year I think!
Got through to the Irish callcentre, straight away offered half price for 6 months with increase in broadband (wasn’t fussed on that but they always seem to offer it). Maybe could have pushed to 9 months but decided to just take the 6 with no hassle. Phone call was less than 5 minutes compared with multiple long calls in other years.

Our bill is usually 105 so getting 54 for 6 months now.

What phone no. did you call?

sillysocks · 18-11-2019 1:14pm

The_Conductor wrote: »

What phone no. did you call?

Just 1908 and choose the billing option. Think that was option 1 but definitely billing. Asked to talk to loyalty and he said he could help and offered that deal then.

Nokia6230i · 18-11-2019 1:35pm

Got through to Cork Call Centre; posited that both Sky & Eir were offering €35 per month instead of my €59.50 which is going up to €62.50 on 1st of January; they tried fobbing me off by saying with Vodafone (who I hadn't mentioned but was going to look into anyway) & Sky they're both using Eir Network and so I wouldn't get more than 100 MB.

I replied that although I'm on 240 MB (+ Phone....) I'm not coming within an asses roar of that anyway & actually 100 MB'd be nice; with Ookla Speedtest j/n I got 53.16 D/L over Wi-Fi........with Ethernet Cable I might be in the 80s so them trying to do down competition when I'm not getting even the 100 MB they dissed is a bit daft.

So they've suggested €44 for 9 Months (€396) + back up to €59 for remaining 3 (€177) under Naked Broadband 250 MB Package; a total of €573........my current annual bill's €714 but with price increase to €62.50 it'll be €750........

Is that the best I'm likely to get with them???? Worth haggling any more for a further price drop; currently out of contract and with them 10 years next March so've no reason currently not to shop around and can cancel immediately with none of the 1 Months Notice too I think?

If they were to match Sky/Eirs €35 then fair enough; it's only another €9 per month price drop.....how likely is it?

skippy15 · 19-11-2019 9:03pm

Nokia6230i wrote: »

Got through to Cork Call Centre; posited that both Sky & Eir were offering €35 per month instead of my €59.50 which is going up to €62.50 on 1st of January; they tried fobbing me off by saying with Vodafone (who I hadn't mentioned but was going to look into anyway) & Sky they're both using Eir Network and so I wouldn't get more than 100 MB.

I replied that although I'm on 240 MB (+ Phone....) I'm not coming within an asses roar of that anyway & actually 100 MB'd be nice; with Ookla Speedtest j/n I got 53.16 D/L over Wi-Fi........with Ethernet Cable I might be in the 80s so them trying to do down competition when I'm not getting even the 100 MB they dissed is a bit daft.

So they've suggested €44 for 9 Months (€396) + back up to €59 for remaining 3 (€177) under Naked Broadband 250 MB Package; a total of €573........my current annual bill's €714 but with price increase to €62.50 it'll be €750........

Is that the best I'm likely to get with them???? Worth haggling any more for a further price drop; currently out of contract and with them 10 years next March so've no reason currently not to shop around and can cancel immediately with none of the 1 Months Notice too I think?

If they were to match Sky/Eirs €35 then fair enough; it's only another €9 per month price drop.....how likely is it?

Ye I got this from them yesterday too 44 for 9months, but made sure they put in the virgin media sports app log in too, also chanced my arm to get a Google mini too as some offers on website, had transfer me through to another section to add that in, but eventually I gave up being on hold for that. Can also get 5e SIM for 5 months too so can add that in too

Virgin Media Cancellation deals

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