AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

stevek93 · 06-03-2021 11:05pm

punisher5112 wrote: »

Get a ring or eufy doorbell or similar, at least in future you would know.

Was it signed for, if not ask why not unless under the covid they're going to use that as an excuse.

I have CCTV but it is to far back in time for me to check the footage is wiped over, I’ll get a smart doorbell so this doesn’t happen again.

I’ll check with them has it been signed if not then it wasn’t delivered as far as I am concerned.

punisher5112 · 06-03-2021 11:07pm

I'd definitely follow up on who and where took it if that information is available.

Would you not have 30 days of footage?

L1011 · 06-03-2021 11:09pm

Moved to Couriers forum

stevek93 · 06-03-2021 11:10pm

punisher5112 wrote: »

I'd definitely follow up on who and where took it if that information is available.

Would you not have 30 days of footage?

Yes because it will happen again in the future.

It doesn’t go back that far, I’ve 4 1080p IP cameras recording 247 I think is h265 I must check but the HDD is only 500gb. I must have a look at the whole config but I want to change it, I opened a thread in the home security forum but I am waiting for someone to reply.

stevek93 · 06-03-2021 11:11pm

L1011 wrote: »

Moved to Couriers forum

Thanks I didn’t now that existed.

nava · 06-03-2021 11:25pm

MOD: Merged

punisher5112 · 06-03-2021 11:28pm

stevek93 wrote: »

Yes because it will happen again in the future.

It doesn’t go back that far, I’ve 4 1080p IP cameras recording 247 I think is h265 I must check but the HDD is only 500gb. I must have a look at the whole config but I want to change it, I opened a thread in the home security forum but I am waiting for someone to reply.

Swap out for 1tb if possible.

External storage possiblity maybe.

stevek93 · 06-03-2021 11:40pm

punisher5112 wrote: »

Swap out for 1tb if possible.

External storage possiblity maybe.

I put the 500gb in it so I’ll get a 3tb as I’ve ordered another 3 cameras anyway we are going completely of topic for this thread, but thanks for the advise.

b481 · 10-03-2021 5:35am

Really odd tracking history. No email for any customs, have emailed them about it to no response.

pasteboard. co/JRUMjqH.jpg

kogrady · 10-03-2021 8:39pm

Seems that they are getting up to date now

Item delivered to UK hub yesterday 11.50am 10th
Email with tracking and €6.50 charged 9.15pm 10th
Customs payment request email today 11th 16.56 pm
(Customs charged seemed about right to what I paid -not sure if the seller included an invoice)
Paid customs today 11th 17.34pm

Will update once it’s delivered but so far so good

aare · 10-03-2021 9:12pm

Item delivered to them on 23 January with VAT queried arrived on Monday...one more that was queried a day or two earlier, a refund, and compensation for an item that was damaged since opening and repacking still to go....

The excitement is killing me....

The_Conductor · 10-03-2021 9:52pm

I'm tired chasing An Post at this stage- is there a physical address I can use for a small claims procedure?
I've one laptop delivered broken- and one laptop delivered to Englishtown in PA- that has completely and utterly vanished.
I'm out EUR 500-600 at this stage- and I keep getting promised that my case has been escalated to management etc when I ring- and then nothing.........
My two US orders with problems are dated 5th Jan and 21st Jan.
I'm going around and around and around- in a wonderful merry-go-round with An Post.

Is small claims court my only option- or do I have any other remedies open to me?

whiterebel · 10-03-2021 10:30pm

I think you can only claim for the cost of the service, not the cost of the product.. You should should check it out on the website.

Beric Dondarrion · 11-03-2021 10:28am

The_Conductor wrote: »

I'm tired chasing An Post at this stage- is there a physical address I can use for a small claims procedure?

I've been emailing them and conversing with them via Facebook as well. I've asked several times now for an email address or contact name so that I can escalate my complaint as I am getting nowhere with customer service since the start of February. So far I am just getting fobbed off with requests for the same information again and again - date of first complaint/query, copy of an invoice, name and addresspal identifier etc. Absolutely dreadful customer service.

Video · 11-03-2021 8:58pm

i can safely say I will never use addresspal again after this package arrives, all packages from the uk when ordered direct are arriving before the addresspal ones

b481 · 12-03-2021 5:33am

They’re just not responding to my emails now - pack of idiots altogether.

paulie1983 · 12-03-2021 1:36pm

I've gotten this response "Unfortunately due to the volume of items the re-evaluations are taking longer than originally anticipated. We are working through a backlog and aim to have the re-evaluation of your item complete at the soonest date. Your item will not be returned while being re-evaluated. We will update you in due course."

They really need to consider pausing/temporarily suspending Addresspal in the UK till they have caught up and put in place a quicker more efficient service.

Masala · 12-03-2021 1:42pm

paulie1983 wrote: »

I've gotten this response "Unfortunately due to the volume of items the re-evaluations are taking longer than originally anticipated. We are working through a backlog and aim to have the re-evaluation of your item complete at the soonest date. Your item will not be returned while being re-evaluated. We will update you in due course."

They really need to consider pausing/temporarily suspending Addresspal in the UK till they have caught up and put in place a quicker more efficient service.

Strange that they have a backlog and we now in Mid-March!!
Reading this thread - it seems people have stopped using AP til they get their act together - so where is this backlog coming from. Surely - people 'in the know' have stopped using them til we see some clarity of their calculations etc ???

recipio · 12-03-2021 2:24pm

Masala wrote: »

Strange that they have a backlog and we now in Mid-March!!
Reading this thread - it seems people have stopped using AP til they get their act together - so where is this backlog coming from. Surely - people 'in the know' have stopped using them til we see some clarity of their calculations etc ???

The problem is that most UK retailers will only sell to UK addresses or want a kings ransom to send items over here. This was inevitable really as the Tsunami of internet shopping to Ireland was diverted exclusively into Addresspal. It might die down after July when the Vat limit of 22 euro is abolished.
In reality, the EU should move into the 21 st century, accept that internet shopping is here to stay and allow allow duty free shopping up to $1000 just like Australia does.

12-03-2021 3:09pm

Sorry I'm sure this question has been answered multiple times, but is VAT of 23% calculated on (item price + any applicable UK delivery fee to Addresspal) or 23% on (item price + any delivery fee to Addresspal + €6.50)?

i.e. should the total cost of my item to be delivered to my Irish address be:

1) item price + any applicable UK delivery fee to Addresspal + 0.23*(item price + any applicable UK delivery fee to Addresspal) + €6.50 + €3.50
or
2) item price + any applicable UK delivery fee to Addresspal + 0.23*(item price + any applicable UK delivery fee to Addresspal +€6.50) + €6.50 + €3.50

Cheers.

whiterebel · 12-03-2021 3:19pm

See first post in thread.

12-03-2021 3:40pm

whiterebel wrote: »

See first post in thread.

Hmmm I can't see anything that answers my question in the first post. Care to help a guy out?

12-03-2021 4:40pm

Hi
Can I ask please.

I want to buy an item from Amazon UK. It won't ship to Ireland and it isn't available on any other Amazon EU site at that price.

The item costs £87-14.

Can I ship it to An Post Address Pal to get it to me here?

How much extra would I have to pay?

ohnonotgmail · 12-03-2021 5:33pm

TheTorment wrote: »

Hi
Can I ask please.

I want to buy an item from Amazon UK. It won't ship to Ireland and it isn't available on any other Amazon EU site at that price.

The item costs £87-14.

Can I ship it to An Post Address Pal to get it to me here?

How much extra would I have to pay?

€6.50 per parcel.

sniper_samurai · 12-03-2021 5:44pm

ohnonotgmail wrote: »

€6.50 per parcel.

Plus 23% vat.

rubadub · 12-03-2021 5:52pm

TheTorment wrote: »

Hi
Can I ask please.

I want to buy an item from Amazon UK. It won't ship to Ireland and it isn't available on any other Amazon EU site at that price.

The item costs £87-14.

Can I ship it to An Post Address Pal to get it to me here?

How much extra would I have to pay?

You should post a link. For all we know this is coming in from China to the UK, so you would be stung for VAT getting into the an post depot, then stung for VAT coming into Ireland.

Also it could be zero rated or prohibited by an post.

12-03-2021 5:59pm

rubadub wrote: »

You should post a link. For all we know this is coming in from China to the UK, so you would be stung for VAT getting into the an post depot, then stung for VAT coming into Ireland.

Also it could be zero rated or prohibited by an post.

https://www.amazon.co.uk/gp/product/B00G3CJZZ0/ref=ox_sc_act_title_1?smid=A1OIR8OY0Z0JCY&psc=1

rubadub · 12-03-2021 6:15pm

TheTorment wrote: »

https://www.amazon.co.uk/gp/product/B00G3CJZZ0/ref=ox_sc_act_title_1?smid=A1OIR8OY0Z0JCY&psc=1

could be issues if an post check, the outside of the box might have warnings too.
https://www.growell.co.uk/pest-control-plant-health/pest-control/hotbox-sulfume.html

IMPORTANT NOTE: We cannot send/supply sulphur to any UK offshore destination including Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands (Western Isles, Orkney, Shetland, etc) Northern Ireland, Republic of Ireland and Channel Isles. This is due to the International Maritime Dangerous Goods (IMDG) code.

12-03-2021 6:40pm

Mod-Moving this over to the AddressPal thread. Take time to read the first post in the thread and the charter regarding prohibited articles.

whiterebel · 12-03-2021 7:01pm

"The AddressPal Fee is added to the Value to give an amount for VAT/Duty. The 3.50 is added after."
Value+€6.50 @23%; Then add €3.50

AddressPal & Lockers - An Post's Parcel Service SEE MOD WARNING FIRST POST

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