Zooplus delivery times

deadlybuzzman · 07-02-2021 2:41pm #1

Has anyone recieved a zooplus delivery in the last few weeks? They used to ship via the UK with DPD and I'm wondering is there much of a hold up?
I know screwfix deliveries are taking weeks to get through customs

Knine · 07-02-2021 3:55pm

I think they are shipping through Germany now so maybe an extra day or two. My last order was before Christmas

DBB · 07-02-2021 9:39pm

I've had 2 orders delivered since Brexit kicked in... no delay at all!

wiz569 · 07-02-2021 9:44pm

Slight delay in my last order by about a day or two tops.

Zak Flaps · 10-02-2021 6:49pm

wiz569 wrote: »

Slight delay in my last order by about a day or two tops.

Same with me.

Springwell · 10-02-2021 7:19pm

Exactly a week from order to door currently for me (three orders in 2021)

the beer revolu · 13-02-2021 10:20am

Are people ordering on dot ie, dot de, or dot co dot uk?

We used to mostly order from UK but not sue about that now.
Previously, the Irish site didn't have what we wanted and the German site always threw up credit card issues.

morgana · 13-02-2021 11:15am

You have to order from the. Ie site. They stopped ordering from the de site which was cheaper and a much wider selection a few years back. I think the same is now true for the UK site. I've ordered this year already and it took exactly a week from placing the order to getting the parcel. DPD tracking is ****ed though, will only show received data until you get a message from DPD UK or ie when you'll get it.

Antares35 · 13-02-2021 6:55pm

morgana wrote: »

You have to order from the. Ie site. They stopped ordering from the de site which was cheaper and a much wider selection a few years back. I think the same is now true for the UK site. I've ordered this year already and it took exactly a week from placing the order to getting the parcel. DPD tracking is ****ed though, will only show received data until you get a message from DPD UK or ie when you'll get it.

So there is no extra charge lumped on by customs? The cat food I get is 55euro for twelve kilos, petshop charges 75 euro for ten kilos. So even if the .ie is a bit more it's still cheaper

just wasn't sure about extra charges

tk123 · 13-02-2021 7:50pm

Antares35 wrote: »

So there is no extra charge lumped on by customs? The cat food I get is 55euro for twelve kilos, petshop charges 75 euro for ten kilos. So even if the .ie is a bit more it's still cheaper just wasn't sure about extra charges

They’re in the EU and not routing through the UK anymore so no extra charges

SillyMangoX · 14-02-2021 1:40am

I’ve ordered twice since brexit, no extra charges and only 1-2 days max extra delivery time. They’re routing from the Netherlands now as far as I know?

alwaysadub · 14-02-2021 2:01pm

I placed an order on the 5th Feb, handed to DPD on the 8th and still no sign of it, had last month's order within 5 days from placing the order.

sue97 · 19-02-2021 4:31pm

Just rang them today, I always get my order in four days max. This is day five and it's on a boat with no tracking information as yet. I wish they would have informed me that orders would take longer and I would have ordered a week earlier.

19-02-2021 4:50pm

Ours took a week to arrive, ordered last Thursday and received yesterday.

DBB · 19-02-2021 6:37pm

sue97 wrote: »

Just rang them today, I always get my order in four days max. This is day five and it's on a boat with no tracking information as yet. I wish they would have informed me that orders would take longer and I would have ordered a week earlier.

A friend of mine ordered on a Friday, and had her order delivered the following Monday!
I haven't noticed any delays either, so the majority seem to experiencing at worst a delay of a couple of days?
Did you order from the .ie, or .co.uk, or other version of the site?

Knine · 19-02-2021 7:04pm

My order came yesterday, I ordered it the Thursday before so it took a week. Not too bad all things considering.

deadlybuzzman · 19-02-2021 7:24pm

Fingers crossed mine will be delivered on Monday or Tues so. Do the tracking numbers still work for anyone? They've not worked for me for a few months

sue97 · 19-02-2021 8:51pm

sue97 wrote: »

Just rang them today, I always get my order in four days max. This is day five and it's on a boat with no tracking information as yet. I wish they would have informed me that orders would take longer and I would have ordered a week earlier.

.ie site

GingerLily · 19-02-2021 8:57pm

Has anyone had issues with tracking?

I ordered on the 12th, got a dispatch email on the 15th with a tracking link and it doesn't recognise the number
DPD
'Please enter a valid numeric consignment number'

Hoping to get it soon!

Knine · 19-02-2021 11:28pm

The tracking never works for me but it always arrives within the week so I stopped trying to track it

gobo99 · 19-02-2021 11:35pm

Ordered on the 21st Dec, delivered on the 4th Jan.
Ordered on the 6th Feb delivered on the 16th Feb.

DBB · 20-02-2021 12:06am

Jayney... there does seem to be a fair bit of variation after all

deadlybuzzman · 26-02-2021 10:56am

I got my delivery 2 days ago. I ordered on a Thurs, dispatched on a Sunday and I received it the Wednesday day week after that so it was only a day or 2 longer than a normal delivery last year

Test For Echo · 26-02-2021 11:07am

I order regularly from Zooplus (3-4 times a month) and, as much as I dislike them, there's no viable alternative. Orders appear to be dispatched as quickly as normal but there are definitely delays with delivery services and the delays appear to be getting worse. It's now taking 10+ days for orders to arrive.

Thanks Boris, Jacob, Nigel & Co.

sunbeam · 26-02-2021 7:11pm

My second last order was placed on the 17th and delivered on the 24th. It did not show up on DPD tracking until the day of delivery.

I placed another order on Sunday(the 21st). It was dispatched within a day, but there's no sign of it yet. I'm hoping it will turn up on Monday.

the beer revolu · 27-02-2021 11:00am

Got a delivery during the week. Took 10 days.

sunbeam · 27-02-2021 12:22pm

My latest delivery just turned up a few minutes ago.

tk123 · 27-02-2021 3:38pm

I was waiting a week recently with DHL/An Post from https://www.meintierdiscount.de so i'd expect to subtract 2 or 3 days if that was DPD and zooplus!

Test For Echo · 27-02-2021 6:35pm

My latest order arrived earlier today. This one took 8 days. DPD tracking link wasn't recognized until last night which isn't a lot of help. Tracking was always up to date prior to Brexit.

It's a pain not knowing how long deliveries are going to take but I guess it's not the fault of either Zooplus or DPD.

POBox19 · 11-03-2021 2:03pm

Test For Echo wrote: »

My latest order arrived earlier today. This one took 8 days. DPD tracking link wasn't recognized until last night which isn't a lot of help. Tracking was always up to date prior to Brexit.

It's a pain not knowing how long deliveries are going to take but I guess it's not the fault of either Zooplus or DPD.

I have ordered twice from them recently. Each delivery took 1 week from order. I asked Zooplus where it was coming from and they said the Netherlands. The label on the carton says it was sent from Coventry and delivery is via DPD in the Netherlands. I think that was a reasonable delivery time for a 45kg box of food, which he now sleeps in!

He is happy with the new food.

Zooplus delivery times

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