Important 3 Broadband Contract change - GET OUT OF CONTRACT NOW FOR FREE

Just so you have all the info if you want to cancel here is the relevant bit (in bold) from http://www.three.ie/pdf/SmallPrint.pdf

Important 3 Broadband Contract change
10. Ending this agreement and
Disconnection of 3 Services
Pay Monthly Customers
10.1 You may end this agreement in the
following ways:
(a) Under the 14-Day Money Back Guarantee. If
you are eligible to avail of the 14 day money
back guarantee (“the policy”), you may only
terminate the agreement by returning your
device and original boxed accessories, along with
your proof of purchase, within 14 days of receipt
of your device (“the 14 day period”).
You must get in touch with 3 Customer Services
to arrange Disconnection within those 14 days
and you will be liable for the cost of returning
the device and any boxed accessories. 3 strongly
advise you to obtain a Receipt for Payment as
you will be liable to reimburse 3 for the cost of
the device if 3 do not receive the device from
you for any reason within the 14 day period.
We will refund any fixed periodic Charge you
may have paid along with any Connection
Charges. You will only have to pay Charges for
the use of 3 Services until Disconnection at the
applicable rates set out in your Price Plan.
(A Cancellation Fee will not be charged if the
device is returned within the 14 day period.)
(b) During the Minimum Term. After the 14-Day
Money Back Guarantee period has passed, you
can end the agreement during your Minimum
Term (if you have one – this will be stated in your
Price Plan) by giving written notice to 3 Customer
Services at least 30 days before the date you want
to end the agreement. However, you must pay us
all the Charges you owe, plus any Cancellation Fee
for your Price Plan (as set out in the Price Guide).
(c) On 30 days’ notice, outside the Minimum
Term. You can end the agreement if your Price
Plan does not contain a Minimum Term, or if you
want to end the agreement at the end of your
Minimum Term or any time after your Minimum
Term has expired, provided you give written
notice to 3 Customer Services at least 30 days
before the date you want to end the agreement.
(A Cancellation Fee will not be charged.)
(d) Within one month of a detrimental variation
to your agreement. You can end the agreement
within one month of us telling you about a
variation to your agreement (which includes
your Price Plan) which is likely to be of
detriment to you. You must give written notice
to 3 Customer Services within that month and
your agreement will finish at the end of the
month, once we receive your notice.
(A Cancellation Fee will not be charged.)

jd007 wrote: »

Not for me though. I'm almost going over the 15gb cap never mind a 10gb one!! Looks like I'll be switching to o2...

There are two issues here, one is the oportunity for some people to get out of a contract with 3, that the subject of this post. The other issue which is why I posted this twice (its also in the the Three Mobile Broadband Mega Thread) is the reduction in download cap.

I felt that the get out of contract info needed to be in a thread of its own with its own title so it was easy to find and it didn't get lost in the middle of the mega thread although its certainly relevant there.

cable842 wrote: »

what ? how do I quote them changing there terms and conditions ?

I was quoted 100 euro too close the account yesterday.

they charged me 60 euro for goin 1 gig my limit so I payed them 60euro and today got a text saying i owe them 70 euro ?

Your confusing yourself and US (well me anyway :rolleyes:) again. Don't forget up untill the next charging period (you posted the date earlier) your being charged for EVERY extra Megabyte you use and you'll have to pay that off when you end the contract so make sure you understand exactly what any money you pay 3 is actually for.

For those who really don't know where their towel is you don't phone up and ask them how much to get out of a contract you write to them (before the dates stated) above and tell them something like this....

I am a subscriber to the services affected by the changes as indicated in the Customer Notification section of the 3 Ireland website, namely the change in down load caps on 1st June 2010

My contract details are....... insert relevant contract details

I do not accept these changes as they are prejudicial to my use of the service and I do not accept the modification.

I hereby notify you that I wish to withdraw from the contract and exercise my right to withdraw without penalty from the contract.

...... bullsh!t I know but I think it covers the necessary; comments and impovements welcome.

There are some complications that 3 will probably throw in to do your head in, they are a bit vague as to when your contract will end if you terminate it, so if your next month starts 11th June is that when the contract ends or is it the 1st of June when the changes occur? If it was me I'd stop using the modem on the 30th May to be sure, because its always possible that if you use your modem on or after the changes occur on the 1st of June 3 will take that as your acceptance of the new conditions and renew your contract.

Thanks Buggs I knew it was in there somewhere

Small print Section 4.1

(c) if you carry on using 3 Services after the
variation commences, you will be deemed to have
accepted the variation.

Even if you do cancel I'd bet that 3 do not turn off your ability to connect just in case they can catch you out.

Edit> But in this case I'm not sure if you have to give 30days notice as I think this cancellation comes under

....you may cease to use the service without penalty by giving us written notice in accordance with 3's terms and conditions prior to the implementation date of the change.

But all I can really be sure of its a can of worms!

jor el wrote: »

Also, they haven't yet told all their customers about it.

I'm scratching my head over that point

The small print seems to be contradictory

4.1 We may vary any of the terms of your agreement,
including our Price Plans, on the following basis:
(a) any updated Price Plans and new terms
will be available on our website and on request
to 3 Customer Services;
(b) if you are a Pay Monthly Customer, we will let
you know at least one month in advance if we
decide to:
(i) discontinue your Price Plan; or
(ii) make any variations to your agreement
which are likely to be of detriment to you; or
(iii) increase the fixed periodic charges
for your Price Plan (if applicable) by an amount
which is more than the percentage increase in
the Retail Prices Index Figure (or any future
equivalent) in any twelve month period.

If you read as far (a) you get

4.1 We may vary any of the terms of your agreement,
including our Price Plans, on the following basis:
(a) any updated Price Plans and new terms
will be available on our website and on request
to 3 Customer Services;

which I take to mean the 3 will hide all changes on its website and not tell anyone that doesn't ask or go looking.

but add in (b)

(b) if you are a Pay Monthly Customer, we will let
you know at least one month in advance if we
decide to:
....
(ii) make any variations to your agreement
which are likely to be of detriment to you; or
....

and it sounds like they have to tell you the individual customer, but I think they think that they have already covered that in (a) so you won't get any notification.

Which leads me to the original reason for posting, I think 3 were trying to hide this and hope no one noticed.

Sounds like an all to familiar Douglas Adams HHGTTG script to me, Arthor Dents expereince of the local planning department:

“... ‘You hadn't exactly gone out of your way to call attention to them [the plans to destroy Dent’s home and run a bypass through his land] had you? I mean like actually telling anyone or anything.’
“‘But the plans were on display...’
“‘On display? I eventually had to go down to the cellar to find them.’
“‘That's the display department.’
“‘With a torch [flashlight].”
“‘Ah, well the lights had probably gone.’
“‘So had the stairs.’
“‘But look you found the notice didn’t you?’
“‘Yes,’ said Arthur, ‘yes I did. It was on display in the bottom of a locked filing cabinet stuck in a disused lavatory with a sign on the door saying ‘Beware of The Leopard’.’”