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ParcelMotel refund?

  • 10-01-2021 10:24am
    #1
    long_b
    Registered Users Posts: 4,928 ✭✭✭


    Has anyone managed to get a refund for unused credit in their ParcelMotel account?

    If so how did you get it?


Comments

  • #2
    iwillhtfu
    Registered Users Posts: 6,367 ✭✭✭iwillhtfu


    Just send them an email with your PMid and they'll refund you. I contacted them through twitter.


  • #3
    long_b
    Registered Users Posts: 4,928 ✭✭✭long_b


    iwillhtfu wrote: »
    Just send them an email with your PMid and they'll refund you. I contacted them through twitter.

    How long did it take for you?
    I sent a mail 20 days ago and nothing back (apart from an automated Zendesk reply)


  • #4
    lordsheepface
    Registered Users Posts: 231 ✭✭lordsheepface


    i'm in their helpdesk queue too so it's not just you. they just don't have the staff to handle stuff efficiently it seems. shame because they were once top notch.


  • #5
    grimeire
    Registered Users Posts: 386 ✭✭grimeire


    @long_b


    Thanks for the thread i had totally forgot i even had 30 in that account.


    iwillhtfu wrote: »
    Just send them an email with your PMid and they'll refund you. I contacted them through twitter.


    How did they actually refund you via bank transfer?


    For anyone else who doesnt have a twitter account here is there email address.



    support@parcelmotel.com


  • #6
    gzoladz
    Registered Users Posts: 2,196 ✭✭✭gzoladz


    Are they definitely not going to provide an alternative? Maybe a virtual address in the continent?

    I'd give them some time to get themselves in order. Having said that, I have very little money with them left.


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  • #7
    long_b
    Registered Users Posts: 4,928 ✭✭✭long_b


    They got back on to me there.
    Said they'd send a refund via PayPal


  • #8
    monaghanmissus
    Registered Users Posts: 420 ✭✭monaghanmissus


    How long did your reply take?


  • #9
    long_b
    Registered Users Posts: 4,928 ✭✭✭long_b


    monaghanmissus wrote: »
    How long did your reply take?

    First contacted on 21/12


  • #10
    monaghanmissus
    Registered Users Posts: 420 ✭✭monaghanmissus


    Thanks! Emailed around 10 days ago so will be interesting to see!


  • #11
    grimeire
    Registered Users Posts: 386 ✭✭grimeire


    Emailed on the 12th and all i got back was they opened a ticket and expect a response in 3-4 days.


    Checked my junk/spam folder and had nothing since.


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  • #12
    grimeire
    Registered Users Posts: 386 ✭✭grimeire


    been 20+ days since i first contacted them and they finally responded to say they are refunding me via paypal and it may take up to 15 days to appear in my paypal account


  • #13
    grimeire
    Registered Users Posts: 386 ✭✭grimeire


    Still waiting on the refund now since January.

    Anytime i contact them to ask them why its taking so long they just say sorry and say they will escalate with accounts manager.

    Terrible service.


  • #14
    endacl
    Registered Users Posts: 22,223 ✭✭✭✭endacl


    grimeire wrote: »
    Still waiting on the refund now since January.

    Anytime i contact them to ask them why its taking so long they just say sorry and say they will escalate with accounts manager.

    Terrible service.

    In fairness, their business model has pretty much just collapsed?


  • #15
    long_b
    Registered Users Posts: 4,928 ✭✭✭long_b


    grimeire wrote: »
    Still waiting on the refund now since January.

    Anytime i contact them to ask them why its taking so long they just say sorry and say they will escalate with accounts manager.

    Terrible service.

    Same


  • #16
    grimeire
    Registered Users Posts: 386 ✭✭grimeire


    endacl wrote: »
    In fairness, their business model has pretty much just collapsed?


    Its their own fault if their business collapsed as they knew this was coming for a long time. Your business collapsing is also not an excuse to keep peoples money.



    There is also nothing stopping them from continuing on and just do what DPD, Addresspal etc.. are doing. I for one would use them if the service was the same as before as they were the most reliable, fast and value for money.


    long_b wrote: »
    Same




    Finally got it back yesterday. Keep annoying them hopefully you will get it soon.


  • #17
    long_b
    Registered Users Posts: 4,928 ✭✭✭long_b


    Got my refund back today.
    Just keep at them.


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