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VF PAYG "Data User Plan" 15Gb/unlimited calls/texts €20/28 days

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Comments

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    #1292
    jamescd
    Registered Users Posts: 2,345 ✭✭✭jamescd


    TorresLegend wrote: »
    Didn't get an email.

    Port completed at 4.40pm this afternoon. Waiting for the text to say plan has activated. Mobile data is off in the mean time.


    Call customer care and ask for data, minutes and texts while waiting for plan to activate. It's gonna take a few days to activate, usually 4.



    Unless you're fine with not being able to use your phone for a few days.


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    #1293
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    jamescd wrote: »
    Call customer care and ask for data, minutes and texts while waiting for plan to activate. It's gonna take a few days to activate, usually 4.



    Unless you're fine with not being able to use your phone for a few days.


    Which would be the best number to call for this? Do I go back to the sales team that sent out the SIM?


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    #1294
    orm0nd
    Registered Users Posts: 4,174 ✭✭✭orm0nd


    TorresLegend wrote: »
    Which would be the best number to call for this? Do I go back to the sales team that sent out the SIM?

    1907


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    #1295
    jamescd
    Registered Users Posts: 2,345 ✭✭✭jamescd


    TorresLegend wrote: »
    Which would be the best number to call for this? Do I go back to the sales team that sent out the SIM?

    No, Customer Care - 1747 will do. You might have to be patient and explain a few times though. I got through to some Asian call centre and the guy who answered couldn't understand what I was trying to explain to him. After 3 or 4 minutes of back and forth, he transferred me to someone else and thankfully the 2nd guy knew exactly what I was talking about. Got me sorted with data, minutes and texts straight away.

    Just explain clearly that you are already on a plan and you just want data, minutes and texts to use while waiting for it to activate.


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    #1296
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    jamescd wrote: »
    No, Customer Care - 1747 will do. You might have to be patient and explain a few times though. I got through to some Asian call centre and the guy who answered couldn't understand what I was trying to explain to him. After 3 or 4 minutes of back and forth, he transferred me to someone else and thankfully the 2nd guy knew exactly what I was talking about. Got me sorted with data, minutes and texts straight away.

    Just explain clearly that you are already on a plan and you just want data, minutes and texts to use while waiting for it to activate.


    All done, I was given 1GB, 100 minutes and 100 texts to keep me going until activation!


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    #1297
    orm0nd
    Registered Users Posts: 4,174 ✭✭✭orm0nd


    TorresLegend wrote: »
    All done, I was given 1GB, 100 minutes and 100 texts to keep me going until activation!

    you might let us know when you get fully sorted,

    I might give this another try in a couple of weeks time,

    ( I eventually found out they had my number incorrect, offered to send another sim but I had my monthly plan topped up)

    1907 was the number I used, the reps there seem to know their stuff


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    #1298
    Quackster
    Moderators, Regional South Moderators Posts: 5,735 Mod ✭✭✭✭Quackster


    orm0nd wrote: »
    1907 was the number I used, the reps there seem to know their stuff

    1907 and 1747 connect to the same service. 1907 has the advantage that it can be dialed from any phone.


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    #1299
    irishchris
    Registered Users Posts: 3,169 ✭✭✭irishchris


    TorresLegend wrote: »
    All done, I was given 1GB, 100 minutes and 100 texts to keep me going until activation!

    Got mine ported over today and after ringing got the same 100 mins, 100 texts and 1GB data to tide me over until the offer goes on my account. finding vodafone really easy and professional to deal with


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    #1300
    The Ayatolla
    Registered Users Posts: 4,081 ✭✭✭The Ayatolla


    When you get the data etc to tie you over, do you ring the same Northern Ireland sales team? Or can regular customer service handle this?


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    #1301
    DopeTech
    Registered Users Posts: 6,754 ✭✭✭DopeTech


    The Ayatolla wrote: »
    When you get the data etc to tie you over, do you ring the same Northern Ireland sales team? Or can regular customer service handle this?

    Answered around 4 posts back!

    1747


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  • Options
    #1302
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    TorresLegend wrote: »
    Giving this a go right now. Requested a sim from Eir last Thursday which arrived this morning.

    I've just gone through their online porting procedure.

    As soon as I'm on Eir I'll be following the instructions from https://www.boards.ie/vbulletin/showpost.php?p=107784419&postcount=1066

    I'll be back when it's all complete. The clock starts now. Thanks to everyone for the instructions along the way!
    TorresLegend wrote: »
    Ported completed to Eir at 3 o'clock. Called Vodafone on 1800 595595 and pressed 2. Spoke to a very helpful lady in NI who knew all about the plan. She then called me back within ten minutes and went through the plan. SIM is on the way! So far, so good.
    TorresLegend wrote: »
    SIM has just arrived via Nightline. I just have to wait now until Vodafone complete the port.
    TorresLegend wrote: »
    Didn't get an email.

    Port completed at 4.40pm this afternoon. Waiting for the text to say plan has activated. Mobile data is off in the mean time.
    jamescd wrote: »
    Call customer care and ask for data, minutes and texts while waiting for plan to activate. It's gonna take a few days to activate, usually 4.



    Unless you're fine with not being able to use your phone for a few days.
    jamescd wrote: »
    No, Customer Care - 1747 will do. You might have to be patient and explain a few times though. I got through to some Asian call centre and the guy who answered couldn't understand what I was trying to explain to him. After 3 or 4 minutes of back and forth, he transferred me to someone else and thankfully the 2nd guy knew exactly what I was talking about. Got me sorted with data, minutes and texts straight away.

    Just explain clearly that you are already on a plan and you just want data, minutes and texts to use while waiting for it to activate.
    TorresLegend wrote: »
    All done, I was given 1GB, 100 minutes and 100 texts to keep me going until activation!


    I received confirmation via text of the plan being activated at 1.40 today. That's just over 70 hours since I called Vodafone and 72 odd since I left Vodafone to jump to Eir and back again.


    I also received 20 euro extra credit as previous posters.


    Thanks again to everyone for helping out with this plan, especially msmx5's step by step post https://www.boards.ie/vbulletin/showpost.php?p=107784419&postcount=1066 on how to make this as easy as possible.


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    #1303
    msmx5
    Registered Users Posts: 474 ✭✭msmx5


    TorresLegend wrote: »
    I received confirmation via text of the plan being activated at 1.40 today. That's just over 70 hours since I called Vodafone and 72 odd since I left Vodafone to jump to Eir and back again.

    Well done TorresLegend on testing the timeline and reporting back. I would have loved to try the aggressive port approach, but I needed to be reachable the week I was doing it so was cautious and avoided eir (as there were some reports that they wouldn't allow port outs without topping up and I also stayed with 3 in my case for a few days and topped up to be sure.)

    It is great to get confirmation that a quick port out and more or less immediate port back in works!

    :)


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    #1304
    Nuno
    Registered Users Posts: 226 ✭✭Nuno


    I ported to Eir from Vodafone yesterday and phoned the NI folks and they sent me out a sim for the Data User Plan.
    I received the Vodafone sim this morning and at around 5pm I got a text on my old sim

    "To facilitate your move to Vodafone you will only be able to receive calls and text messages for a short period. Please check your voicemail now".

    I inserted the new vodafone sim but my phone says the new sim hasn't been provisioned yet. I can't make calls on the old or the new sim, and it looks like nobody can make calls to me. I just tried calling my number from the landline, but I get an engaged tone.
    Anyone know if this is normal or not? I didn't think I'd be unable to receive calls


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    #1305
    TorresLegend
    Registered Users Posts: 76 ✭✭TorresLegend


    Nuno wrote: »
    I ported to Eir from Vodafone yesterday and phoned the NI folks and they sent me out a sim for the Data User Plan.
    I received the Vodafone sim this morning and at around 5pm I got a text on my old sim

    "To facilitate your move to Vodafone you will only be able to receive calls and text messages for a short period. Please check your voicemail now".

    I inserted the new vodafone sim but my phone says the new sim hasn't been provisioned yet. I can't make calls on the old or the new sim, and it looks like nobody can make calls to me. I just tried calling my number from the landline, but I get an engaged tone.
    Anyone know if this is normal or not? I didn't think I'd be unable to receive calls


    It was twenty minutes before I got to swap the sims over and it just worked. Give it a while and restart your phone.


  • Options
    #1306
    Nuno
    Registered Users Posts: 226 ✭✭Nuno


    TorresLegend wrote: »
    It was twenty minutes before I got to swap the sims over and it just worked. Give it a while and restart your phone.

    Cheers, will do


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    #1307
    corks finest
    Registered Users Posts: 8,628 ✭✭✭corks finest


    OmegaGene wrote: »
    Nuno wrote: »
    I ported to Eir from Vodafone yesterday and phoned the NI folks and they sent me out a sim for the Data User Plan.
    I received the Vodafone sim this morning and at around 5pm I got a text on my old sim

    "To facilitate your move to Vodafone you will only be able to receive calls and text messages for a short period. Please check your voicemail now".

    I inserted the new vodafone sim but my phone says the new sim hasn't been provisioned yet. I can't make calls on the old or the new sim, and it looks like nobody can make calls to me. I just tried calling my number from the landline, but I get an engaged tone.
    Anyone know if this is normal or not? I didn't think I'd be unable to receive calls
    You swapped sims too early, the guide says to wait until your original sim does and then swap
    Correct


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    #1308
    Nuno
    Registered Users Posts: 226 ✭✭Nuno


    Yep Omega that was it.. I was too eager :). All sorted now, and I got 200 mins texts and 200 mins calls with 2 GB data to tie me over until activation. Happy Days.


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    #1309
    Xaniaj
    Registered Users Posts: 457 ✭✭Xaniaj


    msmx5 wrote: »
    Well done TorresLegend on testing the timeline and reporting back. I would have loved to try the aggressive port approach, but I needed to be reachable the week I was doing it so was cautious and avoided eir (as there were some reports that they wouldn't allow port outs without topping up and I also stayed with 3 in my case for a few days and topped up to be sure.)

    It is great to get confirmation that a quick port out and more or less immediate port back in works!

    :)

    My time line was very similar, called on Wed afternoon, had the sim by Thurs morning and I ported over on Thurs evening. I called this morning and got the 100 mins/texts and 1GB data but just checked my account and the actual plan looks to be already active for the month. Also got the 20eur so happy days!


  • Options
    #1310
    irishchris
    Registered Users Posts: 3,169 ✭✭✭irishchris


    My plan kicked in today too with the extra €20


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    #1311
    eddiem74
    Registered Users Posts: 2,027 ✭✭✭eddiem74


    I am off to the US for 2 weeks on this plan, anything I need to be wary about or update?

    I will probably ring home from hotel or when on Wifi.


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    #1312
    Ten Pin
    Registered Users Posts: 2,815 ✭✭✭Ten Pin


    TLDR, get a local SIM for US.

    US roaming is NOT included in the plan, see page linked below for details
    http://www.vodafone.ie/roaming/rates-by-country/pay-as-you-go/

    You need to opt in to Red roaming, if you don't, calls 1.41 per min (to make AND receive) and data is 6.15 per MB


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    #1313
    Ah-Watch
    Registered Users Posts: 1,759 ✭✭✭Ah-Watch


    Roaming in the US isn't covered on any plan for free unless youre on the 80e business plan. everything else is 2.99 a day on Red Roaming!


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    #1314
    eddiem74
    Registered Users Posts: 2,027 ✭✭✭eddiem74


    Ten Pin wrote: »
    TLDR, get a local SIM for US.

    US roaming is NOT included in the plan, see page linked below for details
    http://www.vodafone.ie/roaming/rates-by-country/pay-as-you-go/

    You need to opt in to Red roaming, if you don't, calls 1.41 per min (to make AND receive) and data is 6.15 per MB

    Thanks... am already opted into Red so should be sorted for my needs.


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    #1315
    JeffKenna
    Registered Users Posts: 4,510 ✭✭✭JeffKenna


    Ah-Watch wrote: »
    Roaming in the US isn't covered on any plan for free unless youre on the 80e business plan. everything else is 2.99 a day on Red Roaming!
    Swapped over from three onto the data user plan and just have to say that the red roaming package is brilliant for the states. Rang three before I swapped asking about their data roaming and it was so expensive I'd have been restricted to WiFi...the 200mb with Vodafone is unbelievable for Google maps etc..


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    #1316
    The Ayatolla
    Registered Users Posts: 4,081 ✭✭✭The Ayatolla


    Heading to the USA for a week soon enough.

    What's the best way to get a local PAYG SIM with a decent amount of data etc?


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    #1317
    kalych
    Registered Users Posts: 344 ✭✭kalych


    The Ayatolla wrote: »
    Heading to the USA for a week soon enough.

    What's the best way to get a local PAYG SIM with a decent amount of data etc?

    Lycamobile is the best deal I’ve pfound there, either 4Gb for $29 or 6Gb for 35.
    https://www.lycamobile.us/


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    #1318
    dodzy
    Registered Users Posts: 9,919 ✭✭✭dodzy


    Ten Pin wrote: »
    TLDR, get a local SIM for US.

    US roaming is NOT included in the plan, see page linked below for details
    http://www.vodafone.ie/roaming/rates-by-country/pay-as-you-go/

    You need to opt in to Red roaming, if you don't, calls 1.41 per min (to make AND receive) and data is 6.15 per MB
    Cheaper options than buying local. Had this last year and recall vaguely it being hard to beat at the time. Data only but I could also receive calls and texts AFAIR. UK number of course.

    https://www.amazon.co.uk/Three-Mobile-Pay-Broadband-Data/dp/B01CMD4VKC/ref=sr_1_fkmr0_1?ie=UTF8&qid=1537177760&sr=8-1-fkmr0&keywords=12GB+three.co.uk


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    #1319
    upandcumming
    Registered Users Posts: 2,709 ✭✭✭upandcumming


    Is there any difference to one hundred international minutes and one hundred Irish landlines and mobiles?


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    #1320
    Boxfresh
    Registered Users Posts: 1,302 ✭✭✭Boxfresh


    Anyone using the automatic top up feature in the app?

    Any issues with it to activate the plan every 28 days?


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    #1321
    upandcumming
    Registered Users Posts: 2,709 ✭✭✭upandcumming


    OmegaGene wrote: »
    One is for calling abroad and one isn’t

    Yes, I see the error of my ways! The international add-on does not include Ireland!


This discussion has been closed.
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