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TFI Leap Card Guide & FAQ (Updated Jan 2020)

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Comments

  • #242
    markpb
    Registered Users Posts: 9,238 ✭✭✭markpb


    Victor wrote: »
    In fairness, the ticket machine should have said 'expired', not tagged-on.

    If they did that, someone would complain that they were trying to tag on and it didn't work. Or they didn't notice, thought they were tagged on and got fined for not having a valid ticket.


  • #243
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    markpb wrote: »
    If they did that, someone would complain that they were trying to tag on and it didn't work. Or they didn't notice, thought they were tagged on and got fined for not having a valid ticket.
    The ticket machine, not the validator. :)


  • #244
    oneilla
    Registered Users Posts: 1,168 ✭✭✭oneilla


    oneilla wrote: »
    Can anyone make sense of my transactions here?

    The 01/09/2019 9:14pm deduction  €9.09 - €2.25 should have left me with €6.84.

    The 06/09/2019 7:04pm transaction  €3.04 - €2.25 should have left €0.79.

    Have I misread something here? :confused:

    QeG4KBv.png

    I got on to Leap Card through their website and informed them that it appears as though I was overcharged twice. They replied that there were two transactions which weren't added to their servers which is why they are not displayed in the card history.

    I'm a bit confused here, it doesn't seem fair that credit can be deducted without the transaction being listed :confused:.

    Any advice on what I can do?


  • #245
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Theres nothing you can do. They didn't receive it from whoever you used it with in time.


  • #246
    goingnowhere
    Registered Users Posts: 4,131 ✭✭✭goingnowhere


    This happens if the transaction data from a bus or other service never got never gets uploaded onto the system

    The card has a list of transactions and the backend also and they are reconciled. The card is the definitive record and each tag on/off/update has a unique is number which increases by 1 each time so the system knows there is a gap in the accounting data

    Are you claiming you never took the trips charged for ?


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  • #247
    markpb
    Registered Users Posts: 9,238 ✭✭✭markpb


    oneilla wrote: »
    I'm a bit confused here, it doesn't seem fair that credit can be deducted without the transaction being listed :confused:.

    Any advice on what I can do?

    If you're near a Dart or Luas stop, put your card into the ticket machine there and view your trip history. The missing trip might show up there.


  • #248
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    markpb wrote: »
    If you're near a Dart or Luas stop, put your card into the ticket machine there and view your trip history. The missing trip might show up there.

    Those are transactions from a month ago. If they've used the card, they wouldnt be visible on it now.


  • #249
    red_bairn
    Registered Users Posts: 2,342 ✭✭✭red_bairn


    Hi all,

    I've got a TaxSaver Leapcard sent last week. Should it be valid straight away or the start of October? It's the first time I've used one so I'm not sure how it pans out here.


  • #250
    G_R
    Moderators, Education Moderators Posts: 5,022 Mod ✭✭✭✭G_R


    red_bairn wrote: »
    Hi all,

    I've got a TaxSaver Leapcard sent last week. Should it be valid straight away or the start of October? It's the first time I've used one so I'm not sure how it pans out here.

    It will depend on what date your employer activated the ticket on it from.

    Register it online and you will see details of the ticket on the card and when it becomes active.

    If it’s not active yet, the purse function will be so you can lodge money to card to cover you until it is active


  • #251
    red_bairn
    Registered Users Posts: 2,342 ✭✭✭red_bairn


    G_R wrote: »
    Register it online and you will see details of the ticket on the card and when it becomes active.

    Will do


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  • #252
    AndrewJRenko
    Registered Users Posts: 28,304 ✭✭✭✭AndrewJRenko


    markpb wrote: »
    If you're near a Dart or Luas stop, put your card into the ticket machine there and view your trip history. The missing trip might show up there.
    If you're near an Android phone with an NFC card reader (most phones from the past 2-3 years have this), then load up the Leap app and you can see the transaction history.


  • #253
    Joker2019
    Banned (with Prison Access) Posts: 114 ✭✭Joker2019


    Could someone explain to me what is the point on the student Dublin Bus 5 day rambler ticket when the cap on a student Leap card is 20 euro which is 4 euro less expensive than the rambler ticket. Don't any point to this type of ticket at all.


  • #254
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    Joker2019 wrote: »
    Could someone explain to me what is the point on the student Dublin Bus 5 day rambler ticket when the cap on a student Leap card is 20 euro which is 4 euro less expensive than the rambler ticket. Don't any point to this type of ticket at all.

    If I'm correct, Rambler tickets are effectively X number one-day tickets, not one number X-ay tickets.


  • #255
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,582 Mod ✭✭✭✭devnull


    Rambler days don't have to be consecutive.

    Cap is valid for 7 days, Mo-Su as well, rambler isn't


  • #256
    Joker2019
    Banned (with Prison Access) Posts: 114 ✭✭Joker2019


    devnull wrote: »
    Rambler days don't have to be consecutive.

    Cap is valid for 7 days, Mo-Su as well, rambler isn't

    Thanks for answering was thinking there must be some advantage to them


  • #257
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators Posts: 18,196 CMod ✭✭✭✭The Black Oil


    I bought the wrong ticket by mistake. Meant to buy a 5 day rambler, but hit 3 day freedom instead. Anything I can do before the morning?

    Moderator: Television, Psychology and Dublin County North.

    CMod: Entertainment



  • #258
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    Don't use that Leap Card - is there another one you could use? To get a refund would likely mean sending the Leap Card back to them. Phone / email them - open from 7am. https://about.leapcard.ie/contact


  • #259
    The Black Oil
    Moderators, Category Moderators, Entertainment Moderators, Science, Health & Environment Moderators, Regional East Moderators Posts: 18,196 CMod ✭✭✭✭The Black Oil


    Victor wrote: »
    Don't use that Leap Card - is there another one you could use? To get a refund would likely mean sending the Leap Card back to them. Phone / email them - open from 7am. https://about.leapcard.ie/contact

    Don't have another, unfortunately. 33X gets to the stop shortly after 7am, so I dunno if I'd get it sorted on the phone first thing.

    Moderator: Television, Psychology and Dublin County North.

    CMod: Entertainment



  • #260
    Daith
    Registered Users Posts: 4,931 ✭✭✭Daith


    Hi,

    Sorry if answered already.

    If I have an annual tax saver bus ticket and transfer to the Luas withing 90 mins (using money on the e-purse), do I get the Leap 90 discount?


  • #261
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    As far as I know, it should only be done with corresponding credit transactions. I wouldnt expect it to work going from ticket to credit.


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  • #262
    Daith
    Registered Users Posts: 4,931 ✭✭✭Daith


    Dravokivich wrote: »
    As far as I know, it should only be done with corresponding credit transactions. I wouldnt expect it to work going from ticket to credit.

    Thanks, that does make sense


  • #263
    The-Game
    Registered Users Posts: 659 ✭✭✭The-Game


    Anyone have any experience with a top-up not applying?
    I topped up with the app and it came out of my bank account but it looks like my card went faulty and didn't acknowledge the 2nd stage of the top-up where it applies to the actual leap card itself.

    My card is no longer working via the app or on a bus/luas terminal so I will need to replace it which I know can be done via the website.
    My problem is the extra top-up that I was in the middle of processing before the card went faulty isn't showing in my balance for the card and I'm not sure who I need to contact to get it applied or refunded to my bank.

    Any suggestions from anyone who has had a similar experience?


  • #264
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    The-Game wrote: »
    Anyone have any experience with a top-up not applying?
    I topped up with the app and it came out of my bank account but it looks like my card went faulty and didn't acknowledge the 2nd stage of the top-up where it applies to the actual leap card itself.

    My card is no longer working via the app or on a bus/luas terminal so I will need to replace it which I know can be done via the website.
    My problem is the extra top-up that I was in the middle of processing before the card went faulty isn't showing in my balance for the card and I'm not sure who I need to contact to get it applied or refunded to my bank.

    Any suggestions from anyone who has had a similar experience?
    You may get an automatic refund to your account, but talk to Leap Card anyway. https://about.leapcard.ie/card-replacement-refunds

    customer.care@leapcard.ie or call 1850 824 824


  • #265
    SMPM
    Registered Users Posts: 18 ✭SMPM


    Do you have to tag off the train before changing over to the Luas ? Or can I just tag off at my final destination ?

    For example if I tagged on at Ashtown ( and my final destaintion is St Green) and I switch from the train to the Luas at Broombridge, do I have to tag off at broombridge train st and then tag on again before getting on the Luas to St Green ?

    Thanks !


  • #266
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    SMPM wrote: »
    Do you have to tag off the train before changing over to the Luas ? Or can I just tag off at my final destination ?

    For example if I tagged on at Ashtown ( and my final destaintion is St Green) and I switch from the train to the Luas at Broombridge, do I have to tag off at broombridge train st and then tag on again before getting on the Luas to St Green ?

    Thanks !

    There is valiator for this on the platform at Broombridge station. Ashtown to Stephens Green needs 4 tagging actions. Otherwise you rick being charged two maximum fares.


  • #267
    Dravokivich
    Moderators, Category Moderators, Music Moderators, Politics Moderators, Society & Culture Moderators Posts: 22,360 CMod ✭✭✭✭Dravokivich


    Victor wrote: »
    There is valiator for this on the platform at Broombridge station. Ashtown to Stephens Green needs 4 tagging actions. Otherwise you rick being charged two maximum fares.

    The risk isnt 2 fares, youd be on one of'em without paying. The risk is a fine.


  • #268
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    Dravokivich wrote: »
    The risk isnt 2 fares, youd be on one of'em without paying. The risk is a fine.
    That as well.


  • #269
    alwald
    Registered Users Posts: 1,283 ✭✭✭alwald


    I couldn't find the answer to this question in the FAQ. What's the best way to change from an adult card to a personalised card while keeping the same card number and details?


  • #270
    Victor
    Registered Users Posts: 78,234 ✭✭✭✭Victor


    I don't think you can, but explain you situation to Leap Card Customer Service an they may be able to sort things for you.


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  • #271
    alwald
    Registered Users Posts: 1,283 ✭✭✭alwald


    Victor wrote: »
    I don't think you can, but explain you situation to Leap Card Customer Service an they may be able to sort things for you.

    Thanks for the reply. Is it possible to change from an adult to a personalised card even of the number changes?


This discussion has been closed.
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