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Stupid unfit for purpose app

08.06.2021 09:28 #1
Category Moderator
Trying to login on PC...

Fill in details on PC....blah blah..you have to log in on phone first...
Do so,

Blah blah....notification.
No notification.

Fill in details on PC....blah blah..you have to log in on phone first...
Do so,

Blah blah....notification.
No notification.

Fill in details on PC....blah blah..you have to log in on phone first...
Do so,

Blah blah....notification.
No notification.

Blocked because of too many attempts.

This is the greatest piece of Sh1t I have ever had the misfortune tp try and use.
4 thanks
08.06.2021 09:30 #2
Category Moderator
Get on to support.
Get onto a 'dedicated' support service.
They hang up.
Jesus Christ.
1 thank
08.06.2021 10:40 #3
Originally posted by spurious
Get on to support.
Get onto a 'dedicated' support service.
They hang up.
Jesus Christ.

Hi spurious 

Thanks for getting in touch sorry to hear of the difficulties trying to login this morning. 

If you could delete and reinstall App on device this should help. Our colleagues are also available on 0818200362 , they will be happy to assist you while you have access to device. 

Really sorry about the line drop earlier, 

Many thanks
Alison
08.06.2021 11:08 #4
Originally posted by Bank of Ireland Reps
Originally posted by spurious
Get on to support.
Get onto a 'dedicated' support service.
They hang up.
Jesus Christ.

Hi spurious 

Thanks for getting in touch sorry to hear of the difficulties trying to login this morning. 

If you could delete and reinstall App on device this should help. Our colleagues are also available on 0818200362 , they will be happy to assist you while you have access to device. 

Really sorry about the line drop earlier, 

Many thanks
Alison

Just adding in for you, it may be helpful. When you send the request for notification to device, if you open the App on the device, on the home screen you will see an option at the bottom- Awaiting Approval, click this, it should pull in the notification for you. 


Hoping this helps, 

Alison
08.06.2021 11:33 #5
Category Moderator
If I wait until after I fill in the login info on the PC to open the app it times out. If I don't wait, it logs me in on the phone.
It really is a nightmare.

Imagine my 82 year old mother trying to navigate this nonsense?
08.06.2021 15:10 #6
Registered User
Same issues here, really needs a re-think
1 thank
08.06.2021 15:11 #7
Registered User
Originally posted by Bank of Ireland Reps
Originally posted by Bank of Ireland Reps
Originally posted by spurious
Get on to support.
Get onto a 'dedicated' support service.
They hang up.
Jesus Christ.

Hi spurious 

Thanks for getting in touch sorry to hear of the difficulties trying to login this morning. 

If you could delete and reinstall App on device this should help. Our colleagues are also available on 0818200362 , they will be happy to assist you while you have access to device. 

Really sorry about the line drop earlier, 

Many thanks
Alison

Just adding in for you, it may be helpful. When you send the request for notification to device, if you open the App on the device, on the home screen you will see an option at the bottom- Awaiting Approval, click this, it should pull in the notification for you. 


Hoping this helps, 

Alison

I tried this but it says there are no actions waiting
08.06.2021 15:12 #8
Originally posted by xabi
Originally posted by Bank of Ireland Reps
Originally posted by Bank of Ireland Reps
Originally posted by spurious
Get on to support.
Get onto a 'dedicated' support service.
They hang up.
Jesus Christ.

Hi spurious 

Thanks for getting in touch sorry to hear of the difficulties trying to login this morning. 

If you could delete and reinstall App on device this should help. Our colleagues are also available on 0818200362 , they will be happy to assist you while you have access to device. 

Really sorry about the line drop earlier, 

Many thanks
Alison

Just adding in for you, it may be helpful. When you send the request for notification to device, if you open the App on the device, on the home screen you will see an option at the bottom- Awaiting Approval, click this, it should pull in the notification for you. 


Hoping this helps, 

Alison

I tried this but it says there are no actions waiting

Hi xabi,  

Have you tried deleting and reinstalling App and then attempt the login to site with the notification going to the selected device?

Many thanks,
Alison
09.06.2021 22:36 #9
I have the same problem. I want to be able to see my statements on my Mac.  Not on the tiny phone screen.  

The whole security process didn't work at all so I deleted the phone app and reinstalled.  It still didn't work. No notification.  Nothing waiting.  Tried again....and again.  had to log in AGAIN on my phone and got to the point of approval swipe.  Then loading.....loading.....loading.  Never getting notification and during all this time being constantly logged out on my Mac.  

I must have filled in the details ten times at least. Just wasted an hour or more of my life on this.  I JUST want to be able to see my statement on my computer screen!!  The number you gave above is no good to me I think as I am dialling from England?  Have you got another number I can use, please?
10.06.2021 09:49 #10
Verified representative
Hi All,

Thanks for your comments and posts. 

We'd just like to clarify the log in process for browser/desktop. 

Before entering your log in details on the browser you only need to have your mobile unlocked, please do not log in to the mobile app first. After you have entered your User ID, Date of Birth and three digits from your 365 PIN on the browser, you will be asked to select a security device. When you have selected the device a notification will be sent to your mobile which you tap to open the approval screen, again you should not be logged on to the mobile app for this to work. 

If you are not receiving the push notification please check your notification settings on your mobile to ensure you've allowed BOI Mobile App to send you notifications. If this is still not working you can select 'Awaiting your Approval' and this will open the approval screen. This option is located on the mobile app log in screen just below where the three digits from your 365 PIN are entered. 

Certain actions will require approval on the mobile app, such as transfers, adding new payees, amending or creating standing orders etc. So it is best to keep the mobile unlocked and close to hand to ensure there is no delay will approving the request. 

We have a step by step guide here which includes images of the screens which may be helpful.

We hope this helps and any questions please let us know. 

Thanks
Tara
10.06.2021 11:00 #11
Thank you Tara but......Nope.  Still nothing works.  Deleted the app for the third or fourth time.  Now my phone has three names because I had to go through that process three times and it wouldn't accept my previous names.   

I have done everything detailed, turned on notifications etc. (which were on anyway before). When I get to approvals I have 'no approvals waiting' although something flashed up in blue at the top of the screen for a nano second (presumably a notification) but too fast to see what it said.  

Last time I tried it said I had one 'go' left so presumably I am now locked out.  

Please can I have a phone number I can ring from England as I am guessing the one given above won't work from here?  Beyond frustrated now at being unable to do anything with my account on my computer and probably will find I can't even get into my phone app now.
10.06.2021 11:15 #12
Verified representative
Originally posted by Sansome
Thank you Tara but......Nope.  Still nothing works.  Deleted the app for the third or fourth time.  Now my phone has three names because I had to go through that process three times and it wouldn't accept my previous names.   

I have done everything detailed, turned on notifications etc. (which were on anyway before). When I get to approvals I have 'no approvals waiting' although something flashed up in blue at the top of the screen for a nano second (presumably a notification) but too fast to see what it said.  

Last time I tried it said I had one 'go' left so presumably I am now locked out.  

Please can I have a phone number I can ring from England as I am guessing the one given above won't work from here?  Beyond frustrated now at being unable to do anything with my account on my computer and probably will find I can't even get into my phone app now.

We're sorry to hear you're still having difficulty with this Sansome. If calling from outside Ireland you can dial +35314044000 and an adviser will go through further details to help resolve this for you. 

Thanks
Tara
11.06.2021 16:57 #13
Thank you Tara.  What a long winded complicated process this is to set up, especially when it doesn't work as it should!  I am a relatively techie person.  I can't imagine what untechnical people make of it.  No time today so I will try on Monday as I don't expect anyone answers the phone at weekends?
12.06.2021 09:01 #14
Originally posted by Sansome
Thank you Tara.  What a long winded complicated process this is to set up, especially when it doesn't work as it should!  I am a relatively techie person.  I can't imagine what untechnical people make of it.  No time today so I will try on Monday as I don't expect anyone answers the phone at weekends?

Morning Sansome,

Thanks for getting back to us.

Our customer service team are available on the weekend from 10am-4pm to help with your query. 

Many thanks,
Megan
12.06.2021 09:05 #15
Registered User
Quick solution to this issue: Revolut
6 thanks
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