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What to do if ATM swallows your cash lodgement??

01.05.2021 13:18 #1
Registered User

Was at ATM this morning and was attempting to lodge cash in my account.

When it came to inserting the cash I did so. Message then came on screen about a jam in the cash slot, I attempted to get my money back out but before I could retrieve all of it the door of the slot closed and a message appeared on the screen saying that there will be no further cash lodgments made in this ATM.

What should I do in this case?? It is a bank Holiday weekend and I do not want to be panicking until Tuesday to find out what will happen to my money stuck in the ATM.

Any help or advice would be greatly appreciated.
02.05.2021 11:26 #2
Hi Layne, thanks for getting in touch with us here on 

I'm very sorry to hear about this. 

Could I ask you to send us a private message here with your name as it is on your account and contact number? 

We'll certainly do what we can to help. 

Thanks, Eve 
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