I made a payment to Electric Ireland through my AnPost account on 15th March. I have provided proof of this by screenshots showing money going out of my account, you bank details as set up on my account and also a letter from AnPost confirming the payment was made to you and never returned. Despite all this, I just receive generic responses saying nothing they can do. This isn't good enough and not a great way to treat your customers, especially one like me who is 90 years of age. I would like this dealt with a supervisor who actually cares.