I Moved into a new build last year and last week got an email to say my smart meter is now active. I didn't know I had a smart meter, I didn't get an option to opt out of having a smart meter. For many reasons I don't want a smart meter. How do I go about getting the smart meter removed and an ordinary meter installed? I have emailed them.. No reply. Many thanks
I have been calling this number since 12th April, speaking to 5 different people and was told that my request to have the smart meter removed from my property had been passed to my local office.
A guy named Paul who is a supervisor in the Cork office smart metering team who I spoke to on 22nd April was to call me back, I received no call back, I rang twice again on 22nd and 23rd of April and he is not returning my calls. I submitted a complaint to esb networks complaint email on 21st, this has not been acknowledged either. Do you know if there is going to be a problem here? I know that the old analogue meters are still in use as some new builds tariffs/a2w etc are not suitable for smart metering. Where should I go from here, 2 weeks trying to get an update. Thank you